Full-Time

Claims Support Supervisor

Confirmed live in the last 24 hours

Argo Group

Argo Group

1,001-5,000 employees

Specialized insurance solutions for unique risks

No salary listed

Mid, Senior

No H1B Sponsorship

Stonycreek Township, PA, USA + 3 more

More locations: Richmond, VA, USA | San Antonio, TX, USA | Omaha, NE, USA

The role requires working onsite five days a week at one of the specified office locations.

Category
Generalist Operations
Quality Control & Compliance
Operations & Logistics
Required Skills
Financial analysis
Customer Service
Requirements
  • Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable).
  • A minimum of four years experience supporting claims functions, with at least one year of which includes managing people working on site and/or remotely, to meet department objectives; and
  • A bachelor’s degree from an accredited university. Four additional years of related experience may be substituted in lieu of a degree.
  • Independent decision maker – takes full responsibility for making decisions keeping risk and compliance at the center of the process. Makes decisions with data driven tools and information.
  • A strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders by: Finding a way to achieve success through adversity. Being solution (not problem) focused. Thinking with a global mindset first.
  • Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast paced environment that is evolving constantly.
  • Strong focus on selection – determined to have the right people who do the best job. Has a reputation for his/her ability to identify, attract, and hire talented people.
  • A team builder, someone who understands that success is dependent upon the performance of the team and not individual team members. Creates strong morale and spirit within the team: shares wins and celebrates success as a team.
  • Dedicated to developing talent. Understands and is committed to teaching technical skills and developing people so that they realize their full potential.
  • Ability to establish mentoring relationships with key employees and participates in the development of succession and training plans for all positions. Empowers others by driving decision-making, authority, and resources to trusted employees and providing stretch assignments.
  • Ability to identify and resolve conflicts in a timely, objective manner, using sound judgment to reach a solution.
  • Demonstrates active listening and proactive communication by listening first, and then preparing carefully before engaging in conversation to communicate well thought out feedback.
  • Shows care and concern by expressing curiosity authentically, being self-aware, constantly engaging input from others, and collaborating with ease.
  • Ability to build rapport and foster collaborative, productive relationships with business partners and organizational peers with a focus on timely and meaningful exchanges of information and providing value-added solutions.
  • The courage to offer and support others to express different opinions and ideas, regardless of popularity or immediate acceptable.
  • Excellent evaluation and strategic skills required.
  • Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
  • Ability to articulate the financial value of your work at multiple responsibility levels inside our clients’ business which may include CEO.
  • Must work independently and demonstrate the ability to exercise sound judgment.
  • Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis.
  • Exhibit natural and intellectual curiosity. Consistently considers all options and is not governed by conventional thinking.
  • Proficient in MS Office Suite and other business-related software.
  • Polished and professional written and verbal communication skills.
  • The ability to read and write English fluently is required.
  • Must demonstrate a desire for continued professional development through continuing education and self-development opportunities.
Responsibilities
  • Successfully supervise and provide training, mentoring, and technical oversight to a small team of Claims Assistants.
  • Management of the team includes: Provide technical claim support leadership and direction with a focus on supporting the consistent execution of claims support functions, enhancement/improvement of processes and procedures, and maintenance of operational excellence.
  • Ensuring performance objectives and metrics are in place and being met to support and meet department goals.
  • Providing direction, leadership and training.
  • Managing expenditures for the team to budget / plan.
  • Supporting the selection process to hire and retain Claims Assistants that consistently demonstrate appropriate technical expertise, maturity and a professional commitment to excellence and customer service.
  • Assist with oversight of a third-party vendor, The Southerland Group, to ensure the clerical tasks assigned to them are completed timely and meet the quality standards in place for our existing staff.
  • Partners with key Claims Management to develop strategic and operational plans aimed at achieving efficiencies so that the department can meet its Critical Success Goals and the business unit can meet both growth and profitability targets.
  • Drives continuous improvement through initiatives involving the employees, processes and technology.
  • Perform quality audits of Claims Assistants completed tasks to ensure claims best practices are met in the support area for proper and consistent claims performance and achieving the appropriate financial outcomes.
  • As needed completes overflow tasks from the Claims Assistants to ensure all support work is completed timely.
  • Occasional work required to be done outside of normal business hours (i.e. after normal close time or on weekends).

Argo Group operates in the specialty insurance market, providing customized insurance solutions for businesses and individuals facing unique or complex risks. The company focuses on industries with higher risk profiles, such as construction, marine, and energy, allowing it to offer expert risk assessment and management services. Argo generates revenue through premiums paid by policyholders, which are invested to create additional income. Unlike many competitors, Argo emphasizes corporate responsibility and community engagement, fostering long-term relationships with clients. The company's goal is to ensure mutual success while promoting an inclusive workplace and participating in initiatives related to diversity, sustainability, and disaster relief.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Pembroke, Bermuda

Founded

1996

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for digital transformation aligns with Argo Interactive's mobile services.
  • Parametric insurance products offer innovation opportunities in Argo's niche markets.
  • Growing ESG importance aligns with Argo's sustainable practices and corporate responsibility.

What critics are saying

  • Leadership changes may disrupt operations and client relationships.
  • Departure of key personnel to competitors may weaken Argo's competitive edge.
  • Brookfield Reinsurance acquisition could alter Argo's business model or strategic priorities.

What makes Argo Group unique

  • Argo specializes in niche markets like construction, marine, and energy sectors.
  • The company offers tailored insurance solutions for unique or complex risks.
  • Argo's commitment to corporate responsibility enhances its reputation and client relationships.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Unlimited Paid Time Off

Flexible Work Hours

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Caregiver Leave

Paid Parental Leave

Paid Bereavement Leave

Military Leave

Employee Assistance Program (EAP)

Wellness Program

Employee Referral Bonus

Company News

Insurance Journal
Mar 24th, 2025
Argo Group Promotes CFO Donahue to CEO; Chan Now CFO

Argo Group promotes CFO Donahue to CEO; Chan now CFO.

Reinsurance News
Mar 24th, 2025
Argo names Chris Donahue as CEO

With this is mind, David Chan has been named as Argo's Chief Financial Officer, having served as Argo's Chief Accounting Officer since 2022.

Stock Titan
Feb 19th, 2025
Willis appoints Helen Campbell Head of Property Wordings in North America

Campbell joins from Argo Group, where she served as Senior Vice President and Head of Contract Wordings.

The Royal Gazette
Oct 16th, 2024
Kevin Madigan joins Argo Group

Bermuda market veteran Kevin Madigan has been appointed as head of Capital Management at Argo Group.

Earnix
Oct 9th, 2024
Earnix Appoints US Insurance Leader Jessica Buss to its Board of Directors

Jessica Buss joined Argo Group in August 2022 as Chief Executive Officer, where she is responsible for setting the strategic direction for the company and managing its overall operations.