Full-Time

Technical Enterprise Client Success Manager

Symmetry Software

Symmetry Software

51-200 employees

Automates payroll tax calculations via APIs

Compensation Overview

$121k - $149k/yr

San Francisco, CA, USA + 2 more

More locations: Scottsdale, AZ, USA | Denver, CO, USA

Hybrid

Hybrid role; 2-3 days on-site per week at Scottsdale office.

Category
Sales & Solution Engineering (1)
Required Skills
NetSuite
Postman
Zendesk
Salesforce
JIRA
Asana
REST APIs
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides
Requirements
  • Bachelor's degree or equivalent combination of education and experience
  • Five or more years in Client Success, Account Management, or Implementation Management in business-to-business software-as-a-service
  • Proven track record managing enterprise portfolios and guiding retention, adoption, and satisfaction
  • Experience project managing complex software implementations from kickoff through go-live
  • Technical aptitude to understand Application Programming Interface and Software Development Kit integrations, conduct assessments, and troubleshoot issues
  • Track record leveraging data and metrics to drive client outcomes and operational efficiency
  • Experience in payroll, human resources technology, or compliance technology strongly preferred
  • Proven technical acumen with ability to translate capabilities into business value
  • Extraordinary relationship-building skills to advise enterprise stakeholders on technical and business outcomes
  • Outstanding communication skills with ability to simplify complex technical concepts
  • Proactive, ownership-driven mindset with accountability for results
  • Keen analytical and critical thinking with comfort in qualitative and quantitative analysis
  • Great organizational and project management skills managing multiple priorities
  • Client-first orientation committed to delivering measurable value
  • Collaborative team player thriving in cross-functional partnerships
  • Demonstrated ability to leverage AI and automation for efficiency
  • Continuous learning mindset staying current on product innovations
  • Comprehension of API/SDK architecture, RESTful APIs, and integration concepts
  • Ability to read API documentation and guide clients through technical implementation
  • Experience with API testing tools (Postman or similar) for client troubleshooting
  • Proficiency with Customer Relationship Management systems (NetSuite, Salesforce, or comparable)
  • Experience with customer success platforms (Catalyst, Gainsight, ChurnZero, or similar)
  • Working knowledge of project management and ticketing systems (Jira, Asana, Zendesk, or comparable)
  • Proficiency with Google Workspace (Slides and Sheets including formulas and data analysis)
  • Experience with virtual meeting platforms (Zoom, Microsoft Teams, or similar)
  • Experience with generative artificial intelligence tools (ChatGPT, Gemini, or comparable) and building AI agents
  • Project management certification (PMP, CAPM, Google Project Management) is a plus
  • API fundamentals certification (Postman Student Expert or equivalent) is a plus
Desired Qualifications
  • Experience with generative artificial intelligence tools and building AI agents is preferred
  • Project management certification (PMP, CAPM, or Google Project Management) is a plus
  • API fundamentals certification (Postman Student Expert or equivalent) is a plus

Symmetry Software provides payroll tax software and APIs that automate tax calculations and help businesses stay compliant across federal, state, and local levels. The flagship Symmetry Tax Engine computes payroll taxes and integrates with existing payroll systems via APIs, with access through subscriptions and optional premium features, plus quarterly regulatory updates. It differentiates itself with an API-first platform that delivers automated tax calculations and continual updates at all government levels, fitting businesses of any size. The company’s goal is to make payroll tax compliance simpler and more reliable by saving time, reducing risk, and ensuring accurate withholdings and filings.

Company Size

51-200

Company Stage

Acquired

Total Funding

N/A

Headquarters

Scottsdale, Arizona

Founded

1984

Simplify Jobs

Simplify's Take

What believers are saying

  • Gusto subsidiary powers 64 million paychecks for platforms like ADP and Paychex.
  • Signed 32,480 sq ft Arbor Old Town HQ lease, relocating Q3 2026.
  • Subscription model ensures steady revenue from API licensing and premium features.

What critics are saying

  • ADP and Paychex build in-house tax engines, commoditizing Symmetry in 12-24 months.
  • UKG consolidates payroll, undercuts Symmetry pricing using 10M employee base in 18-30 months.
  • Gusto distress forces Symmetry divestiture, losing 400,000 SMBs in 24-36 months.

What makes Symmetry Software unique

  • Symmetry Tax Engine calculates taxes across 7,400+ US jurisdictions with rooftop geocoding precision.
  • Symmetry Tax Logic provides 24/7 AI expert for 98% faster complex tax resolutions.
  • Webhooks by Symmetry delivers real-time notifications for payroll tax updates.

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Benefits

Company News

CityBiz
Mar 30th, 2026
George Oliver's Arbor Old Town gains momentum with first leases, spec suites.

George Oliver's Arbor Old Town gains momentum with first leases, spec suites. March 30, 2026 Luxury downtown Scottsdale office destination quickly moving toward Q3 2026 completion Phoenix-based developer George Oliver, in partnership with Ascentris, is quickly advancing its redevelopment vision for Arbor Old Town, signing the project's first office leases and beginning construction on a speculative office suite collection at the Old Town Scottsdale, Arizona luxury office campus. Situated on six acres at the high profile corner of Scottsdale and Indian School roads, Arbor Old Town totals 360,000 square feet in three buildings at 4141 and 4167 N. Scottsdale Rd., and 7272 E. Indian School Rd. The project continues George Oliver's Arbor brand, established in 2022 with the company's Arbor project in downtown Tempe. At completion, it will transform a three-parcel assemblage into one of the Valley's most amenitized and innovative new office campuses. "Arbor Old Town is about creating a setting where companies can truly thrive and where every detail is intentionally designed to support productivity, wellbeing and culture," said George Oliver Founder and Managing Partner Curt Kremer. "We've approached this project with a clear point of view, honoring the character of the site's existing buildings while thoughtfully transforming them into a more dynamic, experience-driven campus. Securing our first leases and launching our spec suite collection are meaningful milestones as we move closer to delivering the full vision for Arbor Old Town." Arbor Old Town's first wave of leasing totals nearly 48,000 square feet of new commitments. This includes a 32,480-square-foot lease by Symmetry Software, a subsidiary of Gusto, the leading all-in-one platform for payroll, benefits and HR, trusted by more than 400,000 small businesses nationwide. For over 40 years, Symmetry has served as the backbone of U.S. payroll compliance infrastructure, powering accurate paycheck calculations for more than 64 million workers across the country. The campus will also be home to a 15,197-square-foot lease by a notable financial technology platform. Symmetry will relocate from its offices at Northsight in Scottsdale, establishing a new headquarters at the Arbor Old Town campus. "We built Symmetry in Scottsdale to be a place where talent and culture thrive, and our new headquarters at Arbor Old Town is the next evolution of that vision," said Symmetry Software CEO Elizabeth Oviedo. "This move reflects our commitment to our team, providing an inspiring home that matches the creative and forward-thinking culture we continue to build together." Both new Arbor Old Town tenants are slated to move in later this year, aligning with the project's anticipated Q3 2026 completion. In preparation for that delivery, George Oliver has initiated construction on 17 speculative office suites, located within the 4141 and 7272 buildings. The spec suites will range from 1,602 to 10,146 square feet, with the opportunity to combine suites for greater contiguous space. All spec suites will feature George Oliver's trademark experiential design and thoughtful placemaking, providing market-leading, move-in-ready opportunities for a range of company types and sizes. The first spec suites will deliver in the 7272 building in May, with additional suites in the 4141 building delivered in phases as the project completes. "Arbor Old Town's spec suite collection is one of this project's most exciting components, opening the door for a wide range of growing, energetic companies to access headquarters-level culture, amenities and design," said George Oliver Partner Charles Jerkovich. "The combination reflects Old Town's own mix of work, wellness and lifestyle, and positions this campus as an anchor for an evolving business landscape." Office spaces at Arbor Old Town will enjoy the project's biophilic, hospitality-forward design, where natural materials and earthy tones join with seamless indoor-outdoor connectivity. Leading amenities of the campus include: - The Garden, a landscaped central courtyard designed for both daily use and special events, featuring walking paths, lounge areas, fireplaces, a built-in stage and hanging daybeds. - The Sprig, a retrofitted Winnebago café stationed in The Garden serving food, coffee and cocktails in a relaxed outdoor setting. - The Botanist at Arbor lobby café and cocktail bar, creating a social hub within the building. - Holistic wellness center with spa-inspired locker rooms, cold plunge, sauna, yoga and meditation rooms. - Large-format conferencing and collaboration facilities, including a 160-person training room, boardroom, podcast studio and flexible breakout zones. - Game lounge with billiards, digital darts and a Trackman golf simulator. - On-site concierge services offering event coordination, workplace support and tenant engagement programming. Arbor Old Town was designed by George Oliver Design. RSG Builders is the general contractor. Bryan Taute and Spencer Nast of JLL are the exclusive leasing brokers. For more project information, visit www.arboroldtown.com. Arbor Old Town joins George Oliver's growing portfolio of design-forward office transformations, including Bond in Phoenix's Camelback Corridor, CASA in Uptown Phoenix, The Alexander and The Johnathan in downtown Chandler, and Arbor in downtown Tempe. About George Oliver George Oliver is a Phoenix-based commercial real estate company redefining the office through design, hospitality and experience. The firm specializes in transforming existing buildings into thoughtfully curated workplaces that help companies perform at a higher level, enhancing culture, strengthening connection and supporting employee wellbeing. With a focus on placemaking and a hospitality-driven approach to service, George Oliver creates environments where people want to be and businesses can thrive. Its growing portfolio of award-winning projects across Phoenix, Chandler, Scottsdale, Austin and Denver continues to set a new standard for modern office environments. Learn more at www.georgeoliver.com. About Ascentris Ascentris is a real estate private equity firm based in Denver, Colorado that manages a series of fully discretionary institutional vehicles targeting value-add, core-plus, and core investments across the major property types and geographic regions within the United States. Since 2003, Ascentris' management team has relied on an investment philosophy and organizational structure for the purposes of getting its investors to opportunities ahead of the market and providing an unmatched level of service, transparency, and accountability. Ascentris is a privately held and management-owned SEC-registered investment adviser that maintains an unwavering commitment to put its investors' needs first. Being a registered Investment Advisor with the SEC does not imply any level of skill or training. Additional information is available at Ascentris.com.

PR Newswire
Sep 6th, 2022
American Payroll Association Celebrates Payroll, Offers Free Paycheck And Scholarships During National Payroll Week

SAN ANTONIO, Sept. 6, 2022 /PRNewswire/ -- The American Payroll Association is celebrating payroll professionals and offering scholarship opportunities, paycheck maximizing tips, and a chance to win an extra paycheck during National Payroll Week®, September 5-9. National Payroll Week recognizes the contributions of America's 150 million workers and the payroll professionals who ensure they're paid accurately and on-time, every time. "For National Payroll Week we celebrate payroll and its tremendous impact on our country," said APA Executive Director, Dan Maddux. "The partnership of America's workers, government agencies, and payroll professionals creates the very foundations of the American way of life."

HRTech Series
Aug 12th, 2022
Symmetry Software LLC launches notification service, Webhooks by Symmetry

Symmetry Software has launched a new notification service, Webhooks by Symmetry, that enables modern fintech applications to stay updated with critical payroll tax updates.

EIN Presswire
Jun 8th, 2022
Symmetry Software LLC launched the Symmetry Minimum Wage Finder on Jun 8th 22'.

SCOTTSDALE, ARIZONA, UNITED STATES, June 8, 2022 / EINPresswire.com / -- Symmetry Software has announced the launch of a new stand-alone minimum wage lookup tool called the Symmetry Minimum Wage Finder to aid developers and employers in ensuring minimum wage rates are accurately applied across their products and workers.

Accounting Today
Oct 26th, 2021
Gusto Capital, LLC acquired Symmetry Software LLC on Jul 1st 21'.

Gusto recently acquired two other companies, Ardius, an R&D tax credit compliance software company based in Los Angeles, in June, and Symmetry, an Arizona-based payroll tax software company, in July.