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Senior Associate, Product Management-Platform Reliability
Posted on 6/17/2022
San Francisco, CA, USA • Richmond, VA, USA • New York, NY, USA • Vienna...
Experience Level
Desired Skills
Business Strategy
Data Science
Product Design
  • Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges
  • Communicator & Influencer.You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they're doing what they're doing. You always can rally associates to work with you
  • Do-er.You're biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You're well organized, able to multitask and able to prioritize your work
  • Passionate & Customer Focus. You care about growing others and bringing them together around what's possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs
  • Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help
  • Team Player.You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships
  • Bachelor's degree or military experience
  • At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering
  • Human CenteredYou'll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature designYou'll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test
  • Business Focused Demonstrating a growth mindset, you'll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needsYou'll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk
  • Technology Driven You'll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology You'll collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customersYou'll deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy
  • Transformational LeadershipBy actively participating in horizontal forums, you'll harness a network of trusted relationships among tech teams, designers, key internalstakeholders and partner teamsYou'll articulate a succinct product roadmap to deliver business value and share with with stakeholders, elevating your team's results and becoming a product matter expert
  • Lead a team that helps provide our internal customers with a more reliable platform for building Capital One web, mobile and conversational platform experiences
  • Lead customer empathy interviews to document the user journey and understand customer needs
  • Create the vision and build the roadmap for the implementation, adoption and growth of our third-party digital customer experience solution across dozens of organizations and lines of business
  • Collaborate with internal partners to ensure that our solutions are compliant and reliable, yet provide a seamless and intuitive experience for both internal and external customers
  • Work closely with external vendors to ensure that their products continue to adhere to our strict cyber security requirements
  • Formally define and measure the success of each product through OKRs (objectives and key results) and report out on these metrics monthly and quarterly
Desired Qualifications
  • Bachelor's degree in computer science or engineering
  • 1+ years translating business strategy or analysis into consumer facing digital products
  • 1+ years of experience working on core product platforms powering digital experiences
  • 1+ years working with cross functional teams as a product owner in an agile development process
Capital One

10,001+ employees

Sixth largest bank and financial service provider
Company mission
Capital One was founded on the belief that no one should be locked out of the financial system. Their deep commitment to financial inclusion is reflected in their business, community partnerships, philanthropy, and most importantly, support for customers. Capital One is on a mission to change banking for good.
  • Medical, Dental, & Vision coverage
  • Onsite Health Centers
  • Prescription saving with network of local pharmacies
  • Stock Purchase Plan
  • Education Assistance
  • 401(k)
  • Flexible Spending Accounts
  • Life and Disability insurance
  • Generous paid time off + corporate & floating holidays
  • Registered dieticians on site, cooking classes and free virtual fitness classes
  • Employee Assistance Program
Company Values
  • Creating financial tools that enrich lives
  • Building thriving communities
  • Advocating for an inclusive society
  • Do the Right Thing