Full-Time

Contracts Analyst

PointClickCare

PointClickCare

1,001-5,000 employees

Cloud-based EHR platform for post-acute care

Compensation Overview

CA$58k - CA$65k/yr

Toronto, ON, Canada

Hybrid

Must reside within commuting distance to the Toronto office.

Category
Legal & Compliance (1)

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Requirements
  • Attention to Detail: Ability to meticulously review contracts for accuracy, completeness, and compliance with internal standards, ensuring high-quality, accurate documentation before processing.
  • Data Entry Proficiency: Skilled in accurately entering high volumes of data into contract management and CRM systems, with a focus on maintaining data integrity. Able to work efficiently at scale while preserving precision and consistency.
  • Contract Analysis: Competence in interpreting contractual terms and conditions, identifying key information for reporting and validation, and recognizing inconsistencies or ambiguities. Demonstrates curiosity, judgment, and the ability to learn contract concepts quickly.
  • Knowledge of Contract Management Tools: Familiarity with CLM systems and CRM software, with the ability to navigate and utilize these tools effectively. Strong overall technology aptitude, including comfort learning new systems, using advanced search and reporting functionality, working with spreadsheets, and leveraging approved AI-enabled tools to improve contract operations.
  • AI Fluency and Responsible Use: Ability to use AI tools thoughtfully and responsibly to increase efficiency, improve quality control, extract and organize information, identify potential issues, and support reporting and analysis. Understands that AI output must be verified and that confidentiality, privilege, privacy, and company policy requirements must be followed at all times.
  • Reporting and Data Validation: Proficiency in generating reports, analyzing contractual data, and validating information in agreements to support accurate and timely reporting. Able to identify patterns, anomalies, and opportunities for process improvement.
  • Organizational Skills: Capability to manage and prioritize a high volume of contracts and associated tasks, maintaining an organized workflow to meet deadlines. Able to manage multiple priorities simultaneously, adjust quickly to changing business needs, and maintain accountability under pressure.
  • Work Ethic and Discipline: Hard-working, reliable, self-motivated, and disciplined, with a strong desire to learn, improve, and deliver measurable results.
  • Learning Agility: Quick learner with the curiosity and initiative to understand contract processes, business context, systems, policies, and stakeholder needs.
  • Communication and Collaboration: Strong written and verbal communication skills to effectively liaise with internal stakeholders, clarify contract details, and support the contract management process. Able to communicate issues clearly, escalate appropriately, and work constructively with Legal, Sales, Finance, Compliance, and Operations teams.
  • Education: College level education required. Paralegal, law clerk or similar experience and education is a bonus. Experience with contract operations, CLM systems, CRM platforms, data validation, reporting, legal operations, or technology-enabled contracting processes is strongly preferred.
Responsibilities
  • Contract Review and Quality Control: Conduct thorough reviews of contract documents to ensure accuracy, completeness, and compliance with Legal Department standards prior to obtaining signatures. Apply sound judgment to identify issues, inconsistencies, missing information, and deviations from approved templates, playbooks, policies, or process requirements.
  • Capacity Management and Precision: Proven ability to sustained, high-volume contract review workloads without compromising accuracy, data integrity, or review quality. Maintain focus, discipline, and consistency while managing multiple contracts, urgent requests, and competing priorities simultaneously.
  • Data Entry and Record Management: Accurately input contract details into the contract lifecycle management (CLM) and Customer Relationship Management (CRM) platforms, ensuring all relevant data fields are complete, accurate, and properly categorized. Demonstrate strong ownership of data quality, including the ability to identify gaps, correct errors, and escalate issues promptly.
  • Database Maintenance and Updates: Maintain and update the CLM database, ensuring all information is current and aligned with executed agreements. Support ongoing improvements to contract intake, tracking, metadata standards, workflow efficiency, and reporting accuracy.
  • Validation and Reporting of Contractual Data: Regularly validate key information within existing agreements, generating reports and analyzing data to support organizational objectives and ensure data consistency. Use CLM, CRM, reporting tools, spreadsheets, and AI-enabled tools, where appropriate and approved, to support faster review, structured analysis, trend identification, and operational insights.
  • Identify and Flag Discrepancies: Detect and report discrepancies, incomplete information, or other issues within contracts to the relevant team members for resolution. Exercise curiosity and persistence in resolving inconsistencies, understanding root causes, and helping prevent recurring errors.
  • Collaboration with Legal and Compliance Teams: Work closely with legal, compliance, and other relevant teams to clarify contract terms, resolve issues, and ensure alignment with regulatory and policy requirements. Communicate clearly, professionally, and with appropriate urgency when coordinating across teams.
  • Documentation and Record-Keeping: Maintain organized records of all reviewed contracts, amendments, and correspondence, supporting an accessible and well-maintained archive of contract documentation. Ensure documentation is complete, searchable, audit-ready, and aligned with internal retention, approval, and governance requirements.
  • Technology, AI, and Process Improvement: Use technology effectively to improve speed, accuracy, consistency, and visibility across contract operations. Demonstrate AI fluency, including the ability to use approved AI tools responsibly for contract summarization, issue spotting, data extraction, workflow support, quality checks, and process improvement, while maintaining confidentiality, accuracy, and appropriate human review.
  • Execution and Results Orientation: Take ownership of assigned work, follow through on commitments, meet deadlines, and demonstrate the discipline and persistence required to deliver high-quality results in a demanding, high-volume environment.
Desired Qualifications
  • Paralegal, law clerk or similar experience and education is a bonus.
  • Experience with contract operations, CLM systems, CRM platforms, data validation, reporting, legal operations, or technology-enabled contracting processes is strongly preferred.

PointClickCare provides cloud-based software for senior care with a focus on electronic health records and care coordination. Its flagship Harmony platform connects post-acute care providers with acute care hospitals, enabling seamless exchange of clinical data to coordinate patient transitions. Harmony leverages a large post-acute care data cloud to deliver real-time insights and analytics that support informed decisions. The business runs on a subscription model, with additional revenue from training, support, and consulting, and it can integrate with other systems (such as Salesforce) to improve data interoperability. Compared with competitors, PointClickCare stands out by specializing in post-acute and senior-care settings, offering a broad data cloud and real-time analytics to drive better patient outcomes and operational efficiency. The company’s goal is to help healthcare organizations in senior care improve patient outcomes and streamline care coordination and delivery.

Company Size

1,001-5,000

Company Stage

Grant

Total Funding

$226.2M

Headquarters

Mississauga, Canada

Founded

2000

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Simplify Jobs

Simplify's Take

What believers are saying

  • Advisor Suite launched June 2, 2026, adding Billing Advisor to capture missed revenue.
  • Sunbound joined the marketplace in 2026, automating private-pay collections and RCM for operators.
  • Early-access Vox Advantage customers, including Oak Hammock, target October 2026 commercialization.

What critics are saying

  • Real Time Medical Systems won a 2025 injunction battle; PointClickCare's bot blocks face Cures Act scrutiny.
  • Commercial AI tools invite HIPAA recording, consent, and documentation liability before October 2026 rollout.
  • A defeat in the Real Time case forces broader data access and crushes platform control.

What makes PointClickCare unique

  • PointClickCare’s Aug. 12, 2026 Vox Advantage embeds ambient AI directly inside senior-care EHR.
  • Its Marketplace spans 500+ partners, creating sticky distribution across long-term care workflows.
  • Taylor Rhodes joined the board on May 28, 2026, accelerating AI execution.

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Benefits

Competitive financial rewards & equity potential

Comprehensive benefits available from day 1

Midweek mingles with free lunch

Wellness spending account

Retirement savings plan with employer match

Flexible PTO

Hybrid work models

Parental leave

Family planning support

Training & development programs

Corporate discounts program

Summer half-day Fridays

Health & wellness programs

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

0%
PR Newswire
Aug 17th, 2026
Sunbound joins PointClickCare marketplace to automate senior living revenue with 99% collection rate

Sunbound has joined the PointClickCare Marketplace, offering its AI-powered revenue cycle management and private payment automation solutions to senior living operators. The integration allows PointClickCare users to automate billing across Medicaid, Medicare, and private pay using existing census and resident data from their electronic health records. Operators using Sunbound report a 99% net collection rate on claims and a 95%+ on-time resident payment rate. The platform offers two solutions: Sunbound RCM, which handles full revenue cycle management including claims submission and denial management, and Sunbound Private Payments, which automates invoicing and payment processing. The integration eliminates duplicate data entry by flowing information directly from PointClickCare into Sunbound. The company is backed by investors including Omega Healthcare Investors and Live Oak Bank, and processes over $1 billion in payments annually.

PR Newswire
Aug 12th, 2026
PointClickCare launches Vox Advantage, the first ambient AI solution natively built for the industry's leading Senior Care EHR.

PointClickCare launches Vox Advantage, the first ambient AI solution natively built for the industry's leading Senior Care EHR. Aug 12, 2026, 09:00 ET Vox Advantage brings voice-enabled documentation directly into the EHR workflow, combating burnout, protecting revenue, and returning hours to resident care TORONTO, Aug. 12, 2026 /PRNewswire/ - PointClickCare, a leading health tech company helping providers deliver exceptional care, today announced the limited availability launch of Vox Advantage, the first AI-powered, voice-enabled documentation solution built natively into the industry's most widely-used Senior Care EHR. Designed specifically for the unique complexities of post-acute and senior living care settings, Vox Advantage captures care interactions via an Apple or Android mobile app, and automatically converts them into clinical documentation within the PointClickCare platform. By directly integrating ambient AI, PointClickCare is setting a new industry benchmark for turning care conversations into trusted, platform-wide intelligence, strengthening reimbursement, ensuring compliance, and returning hours to direct resident care. Vox Advantage will be commercially available in October 2026. Senior care teams are under pressure to document more, document faster, and do it all with fewer resources. Currently, nurses spend nearly 23% of a 12-hour shift, roughly 2.76 hours each day, interacting with electronic health records rather than focusing on direct resident care. Those documentation pressures also create financial risk: 75.5% of Medicare reimbursement denials are tied directly to insufficient documentation. As AI becomes more embedded across senior care workflows, the risk of data fragmentation increases. Vox Advantage addresses this challenge by delivering complete, accurate, and trustworthy data directly into the EHR. "AI delivers the greatest value when it is entirely invisible to the workflow, rather than being another siloed application that care teams have to manage," said David Pessis, chief product and technology officer at PointClickCare. "With Vox Advantage, we aren't just introducing voice documentation; we are embedding ambient AI directly into the platform our customers trust and use every day. By turning speech into actionable data, we are unlocking the next phase of our strategy: utilizing the industry's deepest dataset to reduce administrative burden, protect revenue, and return valuable hours back to resident care." Traditional ambient AI tools were built for episodic physician encounters and often sit in silos outside the primary clinical workflow. They simply listen, write a summary note, and stop. Vox Advantage goes much further. Developed in close partnership with care teams for their daily use and built directly into PointClickCare, it uses relevant clinical context before an interaction begins, builds consent into every session, and turns care conversations into documentation written directly into the resident record. Care teams remain in control with sign-off on every note before it becomes part of the chart. This documentation feeds the industry's largest senior care data set, providing data for downstream clinical alerts, predictive insights, and streamlined care plans across the entire platform. No new applications, no retrofits, and no fragmented workflows. Early access customers, including Oak Hammock at the University of Florida, are currently participating in independent time studies to quantify improvements in documentation completeness, timeliness, and staff satisfaction, with full results expected this fall. "Every minute matters in resident care. Before Vox Advantage, documentation often meant staying late or catching up on notes after a demanding shift. Today, as one of the first organizations using the solution, our nurses can capture information as care happens, reducing paperwork at the end of the day and giving them more time with residents," said Calvin Reynek, MHA, RN, LNHA, health pavilion administrator for Oak Hammock at the University of Florida. Vox Advantage builds upon PointClickCare's broader AI innovation and its evolution from a system of record to a system of action. Working seamlessly alongside the recently launched Advisor Suite, Vox Advantage ensures that everyday care interactions feed complete, trustworthy data into the platform to power smarter insights across senior care workflows. The next phase of Vox Advantage will support full resident assessments, ensuring technology operates quietly in the background while keeping care teams in full control of every decision. To learn more about how PointClickCare is bringing purpose-built AI into senior care, visit the website here. To stay up to date on the latest with Vox Advantage, follow us on LinkedIn here. About PointClickCare PointClickCare is a leading health tech company with one simple mission: to help providers deliver exceptional care. With the largest long-term and post-acute care dataset, we power AI-driven healthcare to deliver intelligent transitions, insightful interventions, and improved financial performance. Enhanced by our marketplace of 500+ integrated partners and trusted by over 30,000 provider organizations and every major U.S. health plan, we're redefining healthcare, so it doesn't just survive - it thrives. SOURCE PointClickCare

Associated Press
Jul 2nd, 2026
Brightly Software integrates with PointClickCare to automate senior living operations

Brightly Software, a Siemens company, has integrated its TheWorxHub platform with PointClickCare's cloud-based EHR system to streamline operations for senior living facilities. The integration addresses fragmented data systems by automatically synchronising resident information, eliminating duplicate records and manual data entry. The partnership creates a single, real-time source of truth for resident status, automatically updating details such as move-ins, transfers and leaves. This enables maintenance and operations teams to access accurate information instantly, improving service delivery and reducing administrative burdens. The integration offers senior living facilities improved operational efficiency, greater data accuracy, cost savings and enhanced resident experiences. TheWorxHub is trusted by hundreds of organisations to manage facility maintenance and operations workflows.

MatrixCare
Jun 26th, 2026
MatrixCare recognized as the clear Long-Term Care EHR Leader in new KLAS Continuum of Care Report.

MatrixCare recognized as the clear Long-Term Care EHR Leader in new KLAS Continuum of Care Report. MatrixCare positioned as top-performing vendor, outpacing PointClickCare, CPSI (American HealthTech), and Netsmart (HealthMedX) BLOOMINGTON, MN - MatrixCare(R), the largest long-term, post-acute care (LTPAC) technology provider in the United States and winner of the prestigious 2017 Best in KLAS Award for Long-Term Care Software, is pleased to again be recognized as the top-performing LTPAC EHR vendor in the recently released KLAS Continuum of Care Report. "MatrixCare is extremely pleased to be recognized again for our technology leadership in the LTPAC sector. Single-setting vendors such as PointClickCare and American HealthTech provide adequate solutions for siloed, skilled nursing-centric, fee-for-service LTPAC environments," said John Damgaard, MatrixCare CEO. "Tomorrow's full-spectrum, value-based LTPAC environments, where demonstrated performance on key clinical outcomes is the lifeline of provider organizations, call for more powerful, multi-setting solutions. MatrixCare offers these industry-leading solutions and CMS data confirms that MatrixCare-powered providers easily outperform their peers on key outcomes measures. "Our strategy to win by equipping our customers to win is clearly working as MatrixCare continues to grow stronger, while other technology vendors struggle to address broken promises, weak products, and troubled finances. We believe that this year's successful launch of our CareCommunity(TM) LTPAC Population Management platform, built on Microsoft Azure, will only add to our growing leadership position in 2018 and beyond," continued Damgaard. About MatrixCare MatrixCare enables long-term, post-acute care (LTPAC) organizations to provide better health outcomes for seniors while successfully managing risk in out-of-hospital care delivery. Multiyear winner of the Best in KLAS Award for Long-Term Care Software, MatrixCare is trusted by thousands of senior living, skilled nursing, and accountable care organizations; life plan communities; and private-duty, home health, and hospice agencies. MatrixCare's active care management platform helps providers connect and collaborate to keep America's seniors healthy and optimize outcomes for the populations under their care. MatrixCare is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). To learn more, visit matrixcare.com and follow @MatrixCare on Twitter. About KLAS KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and counted. Working with thousands of healthcare professionals and clinicians, KLAS gathers data on software, services and medical equipment to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. To learn more about KLAS and its reports, visit www.KLASresearch.com.

Healthcare BizDev, Inc.
Jun 8th, 2026
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About Hcbd | purchase pro | contact Hcbd (C) 2006-2010 healthcare bizdev, inc. all rights reserved. Privacy policy | legal conditions. * HIPN Daily Archive No Password Required * HIPN Daily SignUp free e-newsletter No Password Required * Current Headlines No Password Required * Events Calendar No Password Required HCBD-PRO services. Query News -. * Health Plan Industry MailingList Rental * HCBD-EmailSend Broadcast Email * HCBD Journalist Wire News Distribution * Website | e-newsletter Online Advertising * Trade Conf | Webinar Event Promotion PointClickCare Introduces AI-Informed SNF Discharge Planning Intelligence, Giving Health Plans, ACOs, and Hospitals a Unified View of Discharge Plan Completeness | Featured Companies | | PointClickCare | | Bloomington, MN | | / | | Company Representatives Featured | | Brian Drozdowicz | | [Chief Revenue Officer] PointClickCare | | Kari Hall | | [Chief Strategy Officer] PointClickCare | | Shaun Hardin | | [Senior Director of Product Management] PointClickCare | | Michael Keyes | | [VP - Health Plan Business Development] PointClickCare | | Tania Rai | | [Director - Corporate Communications] PointClickCare | | James Yersh FCPA, FCA | | [President] PointClickCare | | / |