Client Advocate

Job Description: 

Introduction:

At EverTrue, team members at all levels find their calling in our mission of Older Adults Living Life to the Fullest. In this work environment, all team members are part of a community and appreciated by the people they work with – residents and coworkers – every day. 

Summary:

A Client Advocate is responsible for supporting and working collaboratively with care managers by assisting with client calls, making referrals, providing supportive client visits, and ensuring monthly billing charges are submitted; The goal of this position is to build a trusted relationship with each client and assist with coordination of services to improve the clients’ home, community, and well-being so they may stay in their home for as long as they choose.

Essential Duties and Responsibilities:

1. Builds trusted relationships with each client as assigned by an EverTrue care manager (“Social Worker, MSW”); This will be accomplished through regular visits, phone calls and other communication with each client

2. Listens attentively to the client and their needs, consulting with care manager on how to support client

3. Always demonstrates respect for the client and upholds HIPAA requirements

4. Works with care manager and client on helping clients meet their identified personalized goals

5. Documents each interaction in current documentation system and updates care manager on any client change in condition, situation, or goal

6. Supports clients by understanding the care plan goals

7. Monitors and tracks the number of times they and/or their care manager has contact with each client each week and ensures documentation is up to date and that services are billed accurately

8. Maintains an understanding of the model of service provided; Supports the marketing of the Anywhere Care care management program

9. Assists their care manager coordinate services on behalf of clients that are appropriate; Ensures clients understand cost of services

10. Ensures that clients are provided choice when hiring outside services by reviewing options with each client for them to choose from

11. Collaborates with the EverTrue leadership team to plan events and activities for clients

Qualifications, Knowledge, Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities. 

• Bachelor’s degree in social work, gerontology, psychology, or related field

• Experience working with older adults

• Warm and friendly personality

• Customer service/hospitality experience helpful

• Acute listening skills

• Proficient documentation skills

• Ability to interact positively with clients, other community organizations, vendors and other EverTrue staff

• Desire to seek new and innovative ways to respond to the needs and demands of each client

• Ability to prioritize calls and maintain appropriate call back time based on volume of calls and clients’ needs

• Skills necessary to develop a working relationship with community-based organizations and vendors

• Ability to attend older adult events in the community as a representative of EverTrue as assigned

Physical Activities and Demands:

Must be able to complete all physical demands of the job, which may include, but not be limited to: the ability to lift and transfer patients, carry supplies, and read 12 point or larger typewritten print. Have corrected vision and hearing within normal range and have manual dexterity with normal range of motion of all extremities. May be requested to work weekends, holidays, and occasional overtime. Must be able to work alone without usual support systems immediately available in acute care settings. Must have the ability to deal with abrupt schedule changes and to maintain objectivity in coping with the stress of working with acute, chronic and terminally ill patients.

The physical activities and demands described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk to hear.  The employee frequently is required to sit; reach with hands and arms; and stoop, kneel, crouch, or crawl.  The employee is occasionally required to climb or balance and taste or smell.

Working Environment:

• Fast paced, collaborative, and growing business; Processes may change frequently as business evolves

• Hybrid work model with some work performed in the office and some remote work

• Must have personal transportation to commute to clients’ homes and community events at various locations in the St. Louis metropolitan area

• A well-lit and ventilated office working area

• Appropriate ergonomic and personal safety equipment is provided if needed

• Minimal exposure to chemicals and hazardous waste

• Noise level in work environment is usually quiet

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable federal, state and local laws and standards. Certain job functions described herein may be subject to possible modification in accordance with applicable federal, state and local laws and standards.

Additional Information:

N/A