Service Advisor

Organization/Business Overview:
North Central Florida Group is an independent financial services practice of Thrivent Financial. We take a broad-based approach to helping our clients achieve multiple financial goals. North Central Florida Group
helps our clients analyze their current situation, develop in-depth financial programs, and help them implement an integrated financial strategy.

Thrivent Financial is a faith-based, not-for-profit financial services organization with approximately 2.6 million clients. As the nation's largest fraternal benefit society, we're here solely to help others. We help every day through the financial solutions we offer, the client activities we support, and the resources we provide to the Christian community and nonprofit organizations.

Position summary:
This position provides support to the existing client base of North Central Florida Group by working with the Lead Advisor(s) or independently. Position may be responsible for formulating and implementing advice but may also rely on team members to develop recommendations. Serves as a resource to Lead Advisors and clients in handling, researching, and communicating inquiries regarding their accounts and supports the daily operations of the practice. The Service Advisor reports to and is employed/contracted by the Financial Advisor. Thrivent Investment Management Inc. is the sponsor for FINRA registration and Thrivent Financial for Lutherans is the sponsor for insurance licensure.

Position Roles/Responsibilities/Accountabilities

• Maintain existing client relationships through processing of client requests, resolving client questions, and making sure client information and documentation are up to date
• Work independently with minimal supervision servicing and maintaining strong relationships with existing clients
• Maintains contact with clients to provide and/or obtain information, and answer product-related questions, and assist with transactions and service requests
• Assists Lead Advisors in the preparation and follow up for client meetings
• Updates and maintains client information in several planning tools, including Salesforce, MoneyGuide Pro, Morningstar, in addition to others
• May fill out and sign Variable Life/Variable Annuity/Mutual Fund/Brokerage applications
• Completes electronic and paper service forms and new business applications
• May accept and/or enter trade orders from clients, including unsolicited trade orders
• Seeks to identify potential sales opportunities with new and existing clients
• Partner with Financial Advisors to help close the opportunity
• May sit second chair in meetings to take notes
• May handle all post meeting tasks
• Other responsibilities as assigned by the Lead Advisor

Position Qualifications

• Previous financial services experience desired
• Securities (6/63, 7/66, or 7/63 & 65) and Life, Health, and Annuities registration required
• Demonstrated customer service orientation/experience, 2+ years preferred
• Ability to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptions.
• Ability to maintain integrity of sensitive/confidential information.
• Basic understanding of our products and services, and Thrivent Financial.

Competencies

• Planning/Organizing
• Analytical Thinker
• Client Focus
• Communication
• Interpersonal Skills
• Teamwork and Collaboration
• Adaptability/Flexibility

External/Internal Dependencies

• Must be able to work with all roles of the North Central Florida Group
• Must be able to represent the organization in work with external clients
• Must be able to cultivate and maintain relationships with outside organizations

Compensation and Benefits

• Base salary ranging from $40,000-$60,000 depending on experience, with additional performance-based incentive compensation.

Compliance and Regulatory
As part of North Central Florida Group, recruiting/hiring/contracting process, a verification of a candidate's background will be made to complete the hiring/contracting process. In addition, fingerprints will be taken for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.

All persons with access to Wealthscape are deemed Access Persons and are subject to Compliance with the firm’s Code of Ethics which requires all outside brokerage accounts to be maintained at one of the firms designated by TIMI.

Pay Transparency

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any otherstatus protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [email protected] or call 800-847-4836 and request Human Resources.

#Remote