Content Design Lead
Posted on 2/2/2023
Burlingame, CA, USA
Experience Level
  • 10+ years' experience in content design, UX writing, information architecture, content strategy, copywriting, UX, or a related field
  • 5+ years' experience directly managing, mentoring and developing full-time employees
  • Experience building a content design team within an established organization - from scratch - through hiring, growing, and retaining top-performing talent
  • Experience collaborating with and influencing a vast variety of cross-functional peers and stakeholders (e.g., product managers, data scientists, product designers, researchers, engineers, policy, localization, communications, and marketing)
  • Bachelor's degree in English, Journalism, Communications, Technical Writing, UX, HCI, or equivalent practical experience
  • Your own writing portfolio of content that improves on clarity, usability, and feature engagement across the user experience, including: user interface copy, microcopy, user education materials, customer support guides, ontologies and taxonomies, transactional emails, style guides, or product marketing content
  • Experience building style guides, voice and tone guides, brand strategies, and language systems
  • Experience administering, integrating, and using content management systems
  • History of leading at companies like Roblox to define our voice as a platform for multiple audiences (i.e. players, parents, creators, and the community)
  • Self-starter who can co-lead projects and initiatives in a fast-paced environment, while adapting when strategy and requirements evolve and change
  • Build, hire, lead, mentor, and manage a content design team, establishing an essential discipline at Roblox
  • Define the vision for content and UX writing for our company, from the ground up
  • Craft cohesive and compelling product narratives that communicate that vision - for multiple platforms and audiences
  • Establish net new processes, systems, frameworks, patterns, guidelines, templates, and resources to establish and run a content strategy team, such as a cohesive writing style guide, a unified voice for all platforms, an ontology of user-facing nomenclature, and a well-integrated content management practice
  • Get close to cross-functional partners across product areas to socialize, evangelize, and educate them on the value of UX writing and content design. Understand their opportunities, and get their buy-in and support
  • Drive the development and execution of the work itself - UX writing and content design for product concepts and platform experiences that are highly complex and totally unique
  • Leverage the content craft to make the Roblox experience feel, intuitive, simple, powerful, inspiring, engaging, empowering, and safe for all user types, including players, parents, and creators
  • Help ensure our products and features are valuable, understandable, and easy to use, drastically increasing our quality bar for craft and execution
  • Define how we work - drive team collaboration, culture, and process, working most closely with UXR and product design throughout the design and development process
  • Listen, learn, then assert a well-informed point-of-view about our strategic product direction
  • Use empathy, logic, best practices, technical acumen, and data to inform content choices and recommendations
  • Become a trusted partner by communicating and demonstrating the value of content design, and by delivering insights that demonstrable that value
  • Manage priorities, facilitate projects, allocate resources, and drive consensus to serve business needs
  • Help drive the execution of top-notch UX in a fast-paced, innovative work environment full of passionate experts who get things done
  • Make it easy for product designers, product managers, and engineers to track, implement, and maintain UI strings at scale with clear, efficient content governance practices
  • Support, inspire, develop, and motivate content designers, while finding opportunities to showcase their work

1,001-5,000 employees

Game platform and game creation system
Company Overview
Roblox’s mission is to bring the world together through play. They enable anyone to imagine, create, and have fun with friends as they explore millions of immersive 3D experiences, all built by a global community of developers.
  • Benefits and Perks - The health and well-being of our employees and their families is our top priority. We offer robust and comprehensive programs with variety to best meet your needs.
  • Well-Being Benefits - With flexible time off and a bi-annual, company-wide spring/summer recharge, Roblox knows how to balance working hard with winding down.
  • Financial Benefits - Competitive compensation packages, 401(k) matching, and flexible share incentives that let you choose how to share in our success.
  • Health and Wellness - Comprehensive medical, dental, and vision benefits, family planning resources, and 12 weeks off for all new parents.
  • Flexible Workplace - Our hybrid work schedule balances working onsite and working remotely. Enjoy daily lunch and an in-house fitness center when working from our San Mateo headquarters.
Company Core Values
  • Inspire Others
  • Work Hard
  • Self-Organize
  • Respect the Community
  • Get Stuff Done