Full-Time
Technical Operations Analyst
Posted on 2/7/2024
Payment platform tailored for government use
Mid
Washington, DC, USA
- Minimum 3 years in configuring and managing third-party services, especially in startup environments, with a focus on reliability and operational efficiency.
- Prior experience managing or administrating a CRM or other customer support workflows is preferred.
- Proficiency in scripting languages like Python, Bash, or PowerShell for automating routine tasks, workflow administration, and technical efficiency.
- Skills in leveraging databases, including SQL or NoSQL databases, and understanding of queries, managing data, and workflow tuning.
- Experience with API usage for integration and automation between different systems, services and vendors.
- Strong capabilities in resolving technical problems and critical thinking.
- Knowledge of diverse system monitoring and workflow tools and strategies for performance optimization.
- Oversee and optimize day-to-day operations of our technical workflows, including call center tooling, to ensure peak performance, simplified processes, and system health.
- Collaborate with Engineering, Product, and Client Support teams to align technical strategies and operations.
- Conduct regular evaluations of internal tools, identifying and addressing issues to boost workflow efficiency and process optimization.
- Efficiently execute manual tasks related to payment plans and outreach.
- Lead incident response initiatives, maintaining high uptime and swift resolution of technical disruptions.
PromisePay, a leading payment platform provider for government entities, specializes in delivering user-friendly, multi-lingual, and mobile-optimized payment solutions. By focusing on making the debt repayment process more accessible and efficient, the company enhances public financial management, supported by a team of experts in technology and government operations. Its commitment to combining best-in-class technology with multilingual support makes it an ideal workplace for professionals passionate about improving governmental financial practices through tech innovations.
Company Stage
Series B
Total Funding
$48.1M
Headquarters
Fairfield, California
Founded
2017