Full-Time

Patient Service Representative

Confirmed live in the last 24 hours

Advocate Health Care

Advocate Health Care

10,001+ employees

Nonprofit healthcare system serving Illinois and Wisconsin

Compensation Overview

$19.45 - $29.20/hr

+ Premium Pay + Incentive Pay

Junior

Company Does Not Provide H1B Sponsorship

Wheeling, IL, USA + 1 more

More locations: Des Plaines, IL, USA

Category
Healthcare Administration & Support
Medical, Clinical & Veterinary
Required Skills
Customer Service
Requirements
  • High school diploma or equivalent
  • One to two years related customer service experience
  • Experience handling difficult caller/customers/patients
  • CRT/PC experience in a customer service setting
  • Strong communication skills
Responsibilities
  • Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters
  • Greets and accurately registers patients in EMR system verifying essential billing and demographic information
  • Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently
  • Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately
  • Distributes communications accurately, based on practice protocol. Includes pagers, faxes, emails
  • Resolves a variety of patient questions, including HMO referrals, billing and queries about services and test results; refers complex issues to practice manager or a clinical staff member, as appropriate
  • Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed. May coordinate with appropriate sections of hospital admission and/or outpatient admissions and surgery
  • Notifies patient care area when patient has arrived and is ready to be seen. Attends to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays
  • Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary
  • Performs other related duties as required
  • Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information
  • Reviews encounter forms for accuracy and completeness, checks with physician for missing information
  • Enters patient charges into the EMR system according to established policies and procedures
  • Batches encounter forms and balances charges
  • Releases information from records, only according to corporate policies and procedures
  • Ensures the availability of properly prepared patient medical records, daily schedules and related forms. Maintains medical record including loose filing and re-filing of charts daily. Pull and prepares charts for appointments
  • Maintains confidentiality around all patient information, both in front of each patient being treated and around other patients in the area
Desired Qualifications
  • Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system preferred

Advocate Health is a nonprofit organization that operates the largest health system in Illinois, providing healthcare services primarily in Illinois and Wisconsin. It focuses on delivering high-quality patient care through a network of over 6,300 healthcare providers and offers support services to help patients manage healthcare costs, including financial advocacy. Advocate Health stands out by emphasizing clinical integration and quality improvement, providing resources and training for healthcare providers. The goal is to improve patient care and ensure healthcare accessibility for everyone, regardless of their financial situation.

Company Size

10,001+

Company Stage

Late Stage VC

Total Funding

$18M

Headquarters

Oak Brook, Illinois

Founded

1976

Simplify Jobs

Simplify's Take

What believers are saying

  • Advocate Health is expanding telehealth services, enhancing patient reach and convenience.
  • They are investing $1 billion in Chicago's South Side, boosting community health.
  • Their partnership with Dispensary of Hope expands free medication access, reducing disparities.

What critics are saying

  • The $1 billion South Side investment risks financial overextension if returns falter.
  • The Pediatric Hospital at Home program may face operational and resource challenges.
  • New Chief Nursing Officer may cause transitional challenges in nursing practices.

What makes Advocate Health Care unique

  • Advocate Health is the largest health system in Illinois, formed in 2018.
  • They offer a unique Pediatric Hospital at Home program, a national rarity.
  • Their focus on clinical integration and quality improvement sets them apart.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Time Off programs

Family benefits such as adoption assistance and paid parental leave

Tuition Assistance

Student Loan Forgiveness

Educational Assistance Program

Company News

Chief Healthcare Executive
Apr 28th, 2025
CHRISTUS Health selects first leader for New Mexico, and more | MED MOVES

He succeeds Ken Haynes, who was recently named executive vice president and chief enterprise services officer for Advocate Health.

WGR News
Apr 22nd, 2025
Advocate Health Announces Division President for North Carolina and Georgia

Advocate Health has named Steve Smoot, FACHE, as North Carolina and Georgia Division President, effective June 2.

OncoDaily
Apr 6th, 2025
Eugene Woods: Proud to launch the Pediatric Hospital at Home

Recently, Advocate Health was proud to launch its Pediatric Hospital at Home, one of the first and only such programs in the nation, supporting Atrium Health Levine Children's in Charlotte.

ATA Nexus
Mar 17th, 2025
We are in the Era of Digital-First: Cementing Digitally Enabled Care as a Core Pillar of Healthcare

Now merged with Advocate Aurora to form Advocate Health, it has become the largest provider of hospital-at-home care in the country, serving over 14,000 patients to date.

OncoDaily
Mar 12th, 2025
Eugene A. Woods: Advocate Health invested $50 million to create a new health and wellness center in Milwaukee

Eugene A. Woods: Advocate Health invested $50 million to create a new health and wellness center in Milwaukee.