Full-Time
Manager – Customer Experience and Services Operations
Confirmed live in the last 24 hours
API development and collaboration platform
Senior, Expert
San Francisco, CA, USA
- 5+ years leading post-sales operations teams in a fast-growing SaaS environment
- Experience building and scaling Customer Success Operations in a high growth environment
- Proven expertise building a post-sales operating cadence, post-sales forecasting, funnel maintenance and reporting
- Demonstrated skills modeling go-to-market operations, setting corresponding goals, and evaluating results
- Excellent analytical skills with experience overseeing and managing business metrics, productivity and outcomes
- Collaborative, curious and delightfully persistent
- Strong written and verbal communications skills
- Ability to plan, manage and deliver multiple concurrent and complex workstreams in a matrixed organization with aggressive timelines
- Experience in finance, consulting, or have MBA
- Lead operational programs to drive forecast accuracy and visibility as well as productivity and efficiencies across our CX&S organization
- Own the operational cadence around the forecasting process
- Partner with our Strategy & Ops Analytics team to distribute reports, dashboards, and intelligence to CX&S leadership and other cross functional departments
- Design, implement, and manage forecasting, planning, and budgeting processes
- Facilitate renewal pipeline reviews and track standardized leading indicators and metrics that can be actioned upon to improve overall account retention and growth
- Lead operational projects in support of the CX&S organization by defining strategy, requirements and timelines, utilizing project design, delivery, management and post-launch feedback/support
- Provide guidance, insight and recommendations to the leadership team focused on increased revenue retention, and partner with CX&S leaders to improve functional team performance and effectiveness
- Define, integrate and operate dedicated systems infrastructure necessary to track, manage and increase efficiency for customer success, training, and support. Partner with cross-functional teams to ensure data consistency and to make post-sales data accessible beyond the CX&S team
- Hire, manage and lead an inclusive, engaged, and high performing team
Postman, recognized for its comprehensive API platform, cultivates a collaborative environment ideal for developers focused on building and enhancing APIs efficiently. Serving millions globally, the company provides robust tools for over 30 million developers and 500,000 organizations, fostering a space where tech professionals can grow and excel. This focus on continual improvement and substantial industry presence makes it a premiere workplace for those interested in advanced technology and teamwork.
Company Stage
Series D
Total Funding
$433M
Headquarters
San Francisco, California
Founded
2014
6 month growth
↑ 8%1 year growth
↑ 22%2 year growth
↑ 98%Benefits
Accidental Death & Dismemberment Insurance.
Dental Insurance.
Disability Insurance.
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Life Insurance.
Mental Health Care.
Occupational Accident Insurance.