Senior IT Specialist

Key Responsibilities

• Systems Administration:
• Manage and maintain both on-prem and cloud servers, including installation, configuration, and updates.
• Monitor system performance to ensure high availability and reliability.
• Implement and oversee backup and recovery solutions.


• Network Management:
• Support and maintain LANs, WANs, and other networking systems.
• Support network security and compliance with company policies.
• Troubleshoot network performance issues and implement solutions.


• Technical Support:
• Provide advanced technical support to internal users, resolving complex hardware and software issues.
• Develop and maintain IT support documentation and procedures.
• Mentor junior IT staff and provide training as needed.


• Audio-Visual (AV) Support:
• Manage and support AV systems, including setup and troubleshooting of conferencing equipment.
• Coordinate AV requirements for meetings, presentations, and events.
• Stay updated on the latest AV technologies and recommend improvements.


• ServiceNow Administration:
• Administer and maintain the ServiceNow platform, including IT Service Management (ITSM) modules.
• Develop workflows, automate processes, and customize ServiceNow applications to meet organizational needs.
• Provide user support and training on ServiceNow functionalities.


• IT Projects:
• Lead and manage IT projects from planning to execution, ensuring timely delivery and alignment with business objectives.
• Collaborate with cross-functional teams to assess technology needs and recommend solutions.
• Evaluate and implement asset management to improve efficiency and visibility.


• Security and Compliance:
• Ensure the security of IT systems and data through adherence to security policies and best practices.
• Participate in the development and enforcement of IT policies and procedures.
• Stay current with emerging threats and implement measures to mitigate risks.


• Vendor Management:
• Coordinate with external vendors and service providers to procure IT equipment and services.
• Manage relationships and contracts to ensure optimal service delivery and cost-effectiveness.


• Documentation and Reporting:
• Maintain detailed documentation of IT systems to include SOP’s.
• Prepare reports on system performance, incidents, and project status for management.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• Minimum of 7 years of experience in IT support, systems administration, and network management.
• Proven experience managing complex IT projects and leading technical initiatives.
• Proficiency with ServiceNow platform administration, workflows and design.
• Confirmed experience with operating systems such as Windows Server, Linux, and macOS.
• Strong knowledge of networking concepts, including TCP/IP, DNS, DHCP, and VPNs.
• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Knowledge of security principles and practices, including firewalls, VPN’s, EDR, MDM, SIEM, Identity and Cloud management.
• Experience with backup and disaster recovery and implementation.

Benefits

• Medical Insurance: Comprehensive health insurance plans covering a range of services
• Saronic pays 100% of the premium for employees and 80% for dependents
• Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
• Saronic pays 99% of the premium for employees and 80% for dependents
• Time Off: Generous PTO and Holidays
• Parental Leave: Paid maternity and paternity leave to support new parents
• Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
• Retirement Plan: 401(k) plan
• Stock Options: Equity options to give employees a stake in the company’s success
• Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
• Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office