Manager – Underwriting & Operations

Overview:
SageSure is a managing general underwriter leader and insurance technology innovator serving disaster-prone areas. That means we sell insurance through our proprietary technology platform in places where other insurance companies won’t do business. Historically, the SageSure product offerings were geared towards preferred risks and rated based on tight guidelines and a rigorous inspection review process. Because of these top-tier underwriting practices, many homes are declined by the SageSure Signature product suite.  

SageSure Expanded Markets is the newest program being added, bringing in additional capacity for homes that might not meet the underwriting guidelines. The capacity sources in this program include but are not limited to Excess & Surplus lines carriers, high-value home carriers, and specialty product carriers such as mobile home and flood. 
 
Position Overview – The role will report directly to the Director of Business Development, Expanded Markets, and provide an opportunity to make an impact on an emerging business unit within SageSure. The position will lead the underwriting team of the Expanded Markets program, under the leadership of the Director of Business Development, Expanded Markets. The position includes servicing active policy escalations, new business underwriting referrals, and actively marketing and promoting Expanded Markets carrier offerings to SageSure clients. Candidates for this position should have very strong organizational and communication skills, be comfortable with client-facing sales and marketing roles, and be able to lead and mentor an underwriting team. 

What you’d be doing:
•Underwriting: 
oManage calls, chats and emails that are escalated to the Management Underwriter level from agents, Policy Services, or Expanded Markets Assistant and Associate team members  
oDevelop a deep understanding Expanded Markets carrier underwriting guidelines and execute sound underwriting decisions based on those guidelines 
oTrain & Lead Expanded Markets Assistant and Associate Underwriters as well as Underwriters on best practices, adherence to carrier guidelines and how to process inspections, referrals and other underwriting tasks 
oReview referred risks to determine acceptability, coverage, and pricing for new business as well as large or complex renewals  
oOversee the renewal underwriting process and aid in the successful implementation of claims reviews, underwriting guideline changes, etc. 
oBuild, maintain, and grow a relationship with carrier underwriters and support their efforts to maintain a profitable portfolio  
oDevelop and submit underwriting referrals to company underwriting for review/approval  
 
•Operations: 
oReview efficiency of team workflows and hold team accountable to SLAs 
oDevelop and enhance workflows and processes for Expanded Markets operations including but not limited to quoting, binding, inspecting, endorsing and renewing policies 
oTrain & Lead Associate Underwriters, Assistant Underwriters, and Underwriters on Expanded Markets processes and workflows  
oAid Director of Business Development, Expanded Markets in handling carrier audits if/when they arise 
oPerform internal audit of processes, workflows, and underwriting to ensure all contractual requirements are being met and complete resolution of deficiencies if identified 
oAid in the integration of new carriers and products through providing support during the mapping process, and completing QA through the development process to ensure adherence to underwriting guidelines 
oAid in the resolution of product defects by diagnosing issues, ticketing them, and following up with the appropriate teams to ensure completion of the resolution 

We’re looking for someone who has:
•Bachelor’s degree or equivalent combination of education and experience    
•Minimum 5 years of personal lines underwriting experience required  
•Must have the ability to use company automation including, but not limited to, Windows, Word, Excel & company systems  
•Ability to work in a team environment essential  
•Good written and verbal skills  
•Demonstrated proficiency in sales and marketing  
•Proven organization skills and ability with strong attention to detail  
•Interest in continued education and professional development   
•Insurance Property and Casualty license required 

Highly preferred candidates also have:
•Experience specifically in the Personal Lines Excess & Surplus insurance space 
•Professional Insurance Designations such as CIC, CPCU, etc. 
•Prior Sales and Marketing experience and a willingness to engage in sales centered conversations and events