Full-Time

Service Technician

Posted on 8/19/2026

Whaley Foodservice

Whaley Foodservice

51-200 employees

Commercial kitchen equipment service and parts

No salary listed

Raleigh, NC, USA

In Person

Extensive daily travel to work sites is required, with an on-call weekend rotation.

Category
Building Systems & HVAC (2)
,
Required Skills
HVAC
Customer Service

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Requirements
  • Must be at least 18 years of age.
  • Three years of maintenance experience, including repairing commercial cooking or refrigeration equipment, is required.
  • Strong HVAC experience is a plus.
  • A valid driver's license and a driving record aligned with the company's safety standards are required.
  • A satisfactory background check and drug screen are required.
  • Ability to work independently.
  • Dependability.
  • Ability to accurately and promptly complete required paperwork.
  • Excellent customer service skills.
  • Stable work history.
  • Ability to regularly lift or move up to 50 pounds, frequently lift or move up to 100 pounds, and occasionally lift more than 100 pounds with assistance.
  • Ability to perform repeated bending, twisting, stooping, kneeling, and ladder climbing.
  • Ability to work in high-temperature environments and around hot grease.
Responsibilities
  • Troubleshoot and repair commercial kitchen cooking, refrigeration, and HVAC equipment.
  • Communicate with the branch office to order repair parts.
  • Communicate with customers and the branch office regarding repair status.
  • Complete service tickets according to procedures.
  • Monitor truck stock to ensure required parts are stocked on the vehicle.
  • Maintain the service vehicle, tools, and uniforms.
  • Meet reasonable on-call requirements.
  • Travel extensively each day to work-site locations.
  • Participate in an on-call weekend rotation.
Desired Qualifications
  • Strong HVAC experience.

Whaley Foodservice provides service and maintenance for commercial kitchen equipment and offers OEM replacement parts through Whaley Parts & Supply. The company supports the foodservice industry with technical expertise, spare parts, and parts sourcing since 1944. It emphasizes dependable customer service and expert support as core capabilities, highlighted by recognition as a top South Carolina company. The key differentiators are its long track record, focus on authentic OEM parts, and a people-first approach to service. The goal is to be a trusted partner that keeps commercial kitchens running smoothly by delivering reliable maintenance, genuine parts, and responsive technical assistance.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Lexington, Kentucky

Founded

1944

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Simplify Jobs

Simplify's Take

What believers are saying

  • Whaley won a $68,253 Air National Guard maintenance contract in October 2025.
  • Website says over 400 certified technicians and 24/7 service, supporting recurring maintenance revenue.
  • Hiring across Southeast branches in 2026 shows demand, expansion, and replacement hiring after attrition.

What critics are saying

  • Hiring ads in 2026 signal technician shortages and margin pressure from wage competition.
  • Reliance on field technicians creates operational risk; missed calls quickly damage restaurant trust.
  • Parts Town can absorb Whaley's brand into a larger platform, shrinking leadership autonomy.

What makes Whaley Foodservice unique

  • Whaley covers 24/7 commercial kitchen repair across 24 Southeast locations in 2026.
  • CFESA-certified technicians and in-shop repair create sticky service relationships with operators.
  • Parts Town ownership since 2016 gives procurement, parts, and national-service leverage.

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Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Paid Holidays

Paid Vacation

Training Programs

Professional Certification Support

Professional Development Budget