Full-Time

Site Reliability Engineering Manager

Operations Manager

Posted on 5/9/2026

Fidelity National Information Services

Fidelity National Information Services

1-10 employees

Global provider of financial technology solutions

No salary listed

Company Does Not Provide H1B Sponsorship

Milwaukee, WI, USA + 1 more

More locations: Jacksonville, FL, USA

Hybrid

Hybrid role; three on-site days per week in Jacksonville, FL and Milwaukee, WI.

Category
Engineering Management (1)
Required Skills
Microsoft Azure
Python
JavaScript
Git
ServiceNow
Computer Networking
Java
C#
JIRA
Jenkins
Terraform
Ansible
DevOps
Oracle
Linux/Unix
AngularJS
Spring
Hibernate
Requirements
  • Extensive experience managing mission critical platforms, applications services, including at least 5 years in a leadership capacity.
  • 7-10+ years of management experience in software development life cycle.
  • Mainframe Technologies: (Required): COBOL, RPG
  • Modern Languages & Frameworks (Required): Java, C#, Python, JavaScript, Spring Boot, Hibernate, JDBC, Angular, Oracle PL/SQL.
  • Automation & IaC (Required): Python/Bash/PowerShell scripting, Terraform, Ansible, Jenkins, GitHub, Bitbucket, ServiceNow, Jira, Azure DevOps.
  • Experience working with Windows, Linux and IBMi operating systems, and administration of applications within these operating systems.
  • Comprehensive knowledge of data center infrastructure components, such as servers, networking, storage, and virtualization technologies.
  • Proficient in cybersecurity practices and data protection protocols relevant to data center environments.
  • Leadership Skills: Demonstrated ability to lead and motivate teams, coupled with strong communication and interpersonal capabilities.
  • Problem-Solving: Exceptional analytical skills and a commitment to continuous improvement.
  • Familiarity with SDLC, CI/CD, as well as DevOps and Site Reliability methodologies.
  • Resourceful and proactive in gathering information, resolving challenges, and promoting innovative solutions.
  • Excellent strategic thinking and innovation, supported by advanced problem-solving and analytical abilities.
  • Effective incident and problem management, including oversight and implementation of permanent solutions.
  • Outstanding communication skills and the ability to collaborate effectively with both technical and business stakeholders.
  • Well-versed in industry regulations and compliance standards pertinent to data center operations.
  • Bachelor’s degree in Computer Science, Information Technology, or a related discipline is required; a Master’s degree is preferred.
Responsibilities
  • Operational Management: Oversee SaaS platform server operations to maintain a high level of availability and stability for multiple applications including incident/problem analysis, change deployment, application performance, reliability, monitoring, and security.
  • Site Reliability Engineering Management: Evaluate and prioritize automation opportunities and lead the team to implement tools and processes that streamline routine tasks, enable scalable infrastructure, and support seamless deployments.
  • Service Reliability and Availability Management: Lead improvement of the reliability and availability of critical applications, platforms, and server infrastructure through proactive monitoring, incident management, and resiliency improvements. Guide the team to develop and track new service level indicators to support SLO and SLA compliance.
  • Team Leadership: Direct and mentor the operations team, promoting a culture committed to excellence and ongoing improvement.
  • Monitoring: Evaluate and interpret monitoring and alerting solutions that improve visibility into infrastructure, application performance, and user experience. Proactively identifying improvement opportunities and implementing effective corrective actions.
  • Strategic Planning: Formulate and execute strategic initiatives to enhance efficiency, including capacity planning, disaster recovery, and business continuity measures.
  • Disaster Recovery: Recommend and implement improvements to disaster recovery plans, backup strategies, and failover mechanisms.
  • Compliance: Ensure ongoing compliance with industry regulations, standards, and best practices, particularly in data security and privacy.
  • Innovation: Maintain up-to-date knowledge of emerging technologies and trends in Site Reliability Engineering, SaaS platform server management and fintech to drive continuous innovation within the team.
  • Infrastructure Management: Supervise maintenance, configuration, and reliability of all data center infrastructure, including servers, networks, and storage systems. Delivers a production server operations environment that meets all service level agreements, processing service level objectives, response time targets, and availability targets.
  • Security and Compliance: Oversee data security protocols and maintain adherence to regulatory and industry standards.
  • Incident Management: Lead incident management processes, ensuring rapid resolution and clear communication with stakeholders. Identify and drive improvements in reliability, performance, and efficiency through data and root cause analysis.
  • Participate in an oncall rotation to support critical production incidents. You’ll join a globally distributed team that provides 24/7 coverage, ensuring fast triage, coordinated response, and seamless resolution of high priority issues.
  • Capacity Planning: Strategically manage capacity to support future growth, ensuring the data center adapts to increasing demands without compromising security or performance.
  • Collaboration: Partner with cross-functional teams to align data center operations with overall organizational objectives.
  • Application Enhancement: Partner with development, QA, DevOps, and product teams to influence design and drive application resiliency improvements.
  • Risk Management: Proactively identify operational risks and develop strategies to mitigate disruptions or data breaches.
  • Operational Excellence & Client Engagement: Conduct regular service level reviews to evaluate platform and application performance, and manage a structured feedback loop to identify, track, and resolve recurring technology and application issues. Use this feedback to drive continuous improvement initiatives, prioritize remediation efforts, and inform release planning. Ensure that findings are documented, action items are tracked, and outcomes are communicated to leadership and product owners.
Desired Qualifications
  • Monitoring Tools (Preferred): Splunk, Dynatrace, Resolve, Nobl9, JMeter, Zabbix.
  • Added Bonus: Past or current experience with data center operations and mission critical platforms.
  • Knowledge of building and maintaining FinTech, payment, or banking systems
  • Strong understanding of data center
  • Understanding of industry regulations and compliance standards applicable to data centers and the fintech industry (e.g., PCI DSS, GDPR).
  • Extensive experience in data center operations management, preferably within the financial technology sector.
  • Proven track record in managing complex IT infrastructures and leading high-performing teams.
  • Knowledge of working in an Agile environment where production code is delivered bi-monthly.
  • Knowledge or FIS’ products and services.
  • Knowledge of the Financial Services Industry.
Fidelity National Information Services

Fidelity National Information Services

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Fidelity National Information Services provides technology solutions for financial institutions and businesses worldwide, spanning core banking, digital banking, payments, trading, risk management, and securities processing. Its products are integrated software platforms that banks and other firms embed to process transactions, manage risk, and handle back‑office operations, with revenue from software licenses, maintenance, and transaction-based fees. It differentiates itself by offering an end‑to‑end, globally deployed suite across banking, payments, and capital markets, plus implementation and support services. Its goal is to help clients navigate digital transformation and operate more efficiently through reliable, scalable technology platforms.

Company Size

1-10

Company Stage

IPO

Headquarters

Jacksonville, Florida

Founded

1968

Simplify Jobs

Simplify's Take

What believers are saying

  • Project Keystone with Citizens, Fifth Third, Huntington, KeyBank, M&T builds bank-owned digital money network.
  • Banking Solutions revenue grows 8.3% adjusted, 8.8% recurring in Q4 from core modernization.
  • Anthropic partnership expands AI roadmap to credit, onboarding, fraud for H2 2026 rollout.

What critics are saying

  • Morningstar values FIS at $11 fair value versus $46 trading price triggers correction.
  • FIS-Anthropic AI hallucinations in AML cause regulatory fines within 12-18 months.
  • Global Payments captures FIS merchant share post-Worldpay spin-off in 12-18 months.

What makes Fidelity National Information Services unique

  • FIS partners with Anthropic for Financial Crimes AI Agent automating AML investigations.
  • FIS launches Lyriq platform enabling banks to issue tokenized deposits on balance sheets.
  • FIS powers Glencore's $2.55B trade receivables securitisation on Supply Chain Finance Platform.

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Benefits

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Company News

Yahoo Finance
Apr 13th, 2026
Fiserv faces growth slump, Global Payments bets big on acquisition, FIS offers 4% yield

Fiserv, Global Payments and FIS present distinct investment profiles within the booming payments industry, despite their shared sector exposure. Fiserv trades near eight-year lows despite generating billions in free cash flow. The company reported $21.2 billion in 2025 revenue but fourth-quarter revenue grew less than 1% year-over-year to $4.9 billion. Management's 2026 guidance projects organic revenue growth of just 1%-3%, below last year's increase, following leadership changes after disappointing third-quarter results. Analysts maintain a Hold rating with price targets in the low-to-mid $70s. Global Payments recently completed a major acquisition that adds scale but introduces execution risks. FIS offers stable growth with a dividend yield near 4%, positioning it as the income-focused option amongst the three fintech giants.

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Apr 6th, 2026
FIS Completes Strategic Acquisition of Global Payments’ Issuer Solutions Business and Sale of Worldpay Stake - Press Releases | FIS

FIS®, a global leader in financial technology, today announced the completion of its acquisition of Global Payments' Issuer Solutions business, formerly known as TSYS.

AD HOC NEWS Portal Aktiengesellschaft
Apr 2nd, 2026
Paymentus Holdings stock: analyzing business model, growth drivers, and investor opportunities in digital payments.

Paymentus Holdings stock: analyzing business model, growth drivers, and investor opportunities in digital payments. 02.04.2026 - 03:42:13 | ad-hoc-news.de Paymentus Holdings (NYSE:PAY, ISIN: US7045391033) provides cloud-based bill payment solutions for enterprises. Investors eye its expansion in utilities, healthcare, and financial services amid rising digital payment adoption. Paymentus Holdings stands at the intersection of digital transformation and recurring revenue streams, offering a platform that simplifies bill payments for businesses and consumers alike. As North American investors seek stable growth in fintech, this company's focus on electronic payments positions it well in a shifting landscape. Understanding its operations reveals key strengths for long-term portfolios. As of: 02.04.2026 By Elena Vargas, Senior Financial Editor at NorthStar Market Insights: Paymentus Holdings drives efficiency in the bill payment sector through innovative cloud technology. Core business model and revenue streams. Official source All current information on Paymentus Holdings directly from the company's official website. Paymentus Holdings operates a comprehensive cloud-based platform designed for electronic bill payments and presentment. The company serves a diverse client base including utilities, healthcare providers, financial institutions, and government entities. Its model revolves around transaction fees generated from payments processed through its system. Key to its approach is the integration of multiple payment channels such as ACH, credit cards, debit cards, and digital wallets. This multi-channel capability reduces friction for end-users while ensuring high conversion rates for billers. The platform's scalability allows it to handle high volumes without proportional cost increases. Recurring revenue is a cornerstone, as clients rely on ongoing payment processing. Paymentus emphasizes self-service portals where consumers can view bills, make payments, and set up autopay. This fosters stickiness and long-term contracts with enterprise clients. Market position and competitive landscape. Sentiment and reactions In the electronic bill payment space, Paymentus competes with established players like FIS, NCR, and smaller specialized providers. Its differentiator lies in a fully integrated, end-to-end platform that combines payment processing, customer communication, and analytics. This holistic solution appeals to mid-market and enterprise clients seeking to modernize legacy systems. The company has pursued strategic acquisitions to bolster its offerings, expanding into new verticals and geographies. North America remains its primary market, with strong penetration in the U.S. utilities sector where regulatory shifts favor digital alternatives. Competitive moats include proprietary technology and deep integrations with client ERP systems. Analysts note the company's ability to capture market share from paper-based processes. As digital adoption accelerates, Paymentus benefits from network effects where more billers attract more payers, enhancing platform value. Sector drivers fueling growth. The broader fintech and payments sector is propelled by several macro trends. Consumer preference for contactless and digital payments has surged, accelerated by pandemic-era changes. Regulatory pressures on data security and open banking further emphasize platforms like Paymentus that prioritize compliance. Utilities and healthcare, core verticals for Paymentus, face unique challenges. Utilities grapple with aging infrastructure and customer demands for convenience, while healthcare providers navigate complex reimbursement models. Paymentus addresses these with tailored solutions that improve cash flow and reduce delinquencies. Financial services clients leverage the platform for loan servicing and collections. Rising interest in embedded finance opens additional avenues, where Paymentus could integrate payments into third-party apps. Sector tailwinds include the shift to real-time payments and growth in subscription billing. Investor relevance for North American portfolios. For North American investors, Paymentus offers exposure to resilient fintech subsectors less correlated with broader market volatility. Its focus on essential services like utility bills provides defensive qualities during economic downturns. Revenue predictability from recurring transactions appeals to income-oriented strategies. Expansion into adjacent markets like property management and insurance diversifies revenue. U.S.-centric operations minimize currency and geopolitical risks. As digital infrastructure investments grow under government initiatives, Paymentus stands to benefit from increased public sector adoption. Wall Street consensus points to moderate upside potential, reflecting balanced growth prospects. Investors should monitor client acquisition rates and vertical penetration as indicators of sustained momentum. Further developments, updates, and context on the stock can be explored quickly through the linked overview pages. Strategic initiatives and expansion plans. Paymentus continues to invest in product innovation, including AI-driven analytics for payment optimization. Enhancements to its mobile app improve user experience, driving higher engagement. Partnerships with major banks expand distribution channels. International growth remains measured, with pilots in Canada and select European markets. Domestic focus allows efficient scaling, leveraging existing infrastructure. R&D spend supports compliance with evolving PCI standards and data privacy laws. Sustainability efforts include paperless billing, aligning with ESG priorities for institutional investors. These initiatives position Paymentus as a forward-thinking player in payments evolution. Risks and open questions for investors. Cybersecurity threats pose ongoing risks in the payments industry. Paymentus invests heavily in fraud detection, but breaches could impact reputation. Dependence on key verticals exposes it to sector-specific downturns. Competition intensifies as big tech enters payments. Margin pressures from payment network fees require operational efficiency. Regulatory changes, such as CFPB rules on late fees, could alter economics. Investors should watch quarterly metrics on transaction volume growth and client retention. Economic sensitivity in consumer spending warrants caution during recessions. Overall, balanced risk profile suits diversified portfolios. What matters most about Paymentus stock right now is its entrenched position in essential digital payments, offering stability amid fintech volatility. It matters to investors for exposure to inevitable digitization trends in North America. Watch next for earnings beats in core verticals and new client wins signaling acceleration. Disclaimer: Not investment advice. Stocks are volatile financial instruments. Cyber-Angriffe 2026: Ist Ihr Unternehmen vorbereitet? Kostenloser Experten-Report zeigt die aktuelle Bedrohungslage: 73 Prozent der deutschen Unternehmen sind auf Cyberangriffe nicht vorbereitet - während neue Gesetze die Anforderungen weiter verschärfen. Das kostenlose E-Book "Cyber Security Awareness Trends" zeigt, wie Sie Ihre IT-Sicherheit mit einfachen Maßnahmen stärken, ohne teure Spezialisten einzustellen oder große Investitionen zu tätigen. Ideal für Geschäftsführer und IT-Verantwortliche. Seit 2005 liefert der Börsenbrief trading-notes verlässliche Anlage-Empfehlungen - dreimal pro Woche, direkt ins Postfach. 100% kostenlos. 100% Expertenwissen. Trage einfach deine E-Mail Adresse ein und verpasse ab heute keine Top-Chance mehr. Jetzt abonnieren. Für. Immer. Kostenlos. 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Yahoo Finance
Mar 26th, 2026
Fidelity National shares fall 3% as Q4 earnings miss estimates despite 8.2% revenue growth

Fidelity National Information Services reported fourth-quarter 2025 adjusted earnings per share of $1.68, missing estimates by 0.7% but rising 20% year over year. Revenues reached $2.8 billion, up 8.2% annually and beating the consensus estimate by 2.6%. The quarter saw strong performances in Banking Solutions and Capital Market Solutions segments, driven by robust recurring revenues. Banking Solutions generated $1.9 billion in revenues, up 9% year over year, whilst Capital Market Solutions revenues advanced 8% to $883 million. However, results were pressured by rising costs, with the cost of revenues increasing 7% to $1.7 billion and selling, general and administrative expenses climbing 13.7% to $549 million. Adjusted EBITDA margin contracted 36 basis points to 42.5%. Shares have declined 3% since the earnings report.

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