Full-Time
Production Support Analyst
Posted on 7/17/2025
mthree
501-1,000 employees
Global talent training and placement services
No salary listed
Salt Lake City, UT, USA
In Person
On-site role in Salt Lake City; on-call weekends rotating.
 Customer Experience & Support (1) |
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- 3+ years practical experience in Production support or similar role.
- Working knowledge of UNIX/LINUX operating system, Any scripting language (E.g., Shell Scripting, Python, Perl, or JavaScript) and a Relational database (E.g., Sybase, DB2, SQL, Postgres and so on)
- Experience in troubleshooting Application Issues and Managing Incidents
- Excellent and confident communicator to manage high-pressure environment
- A Production Support analyst will primarily be responsible for managing the technology stack to ensure we are providing the expected service to our clients through proactive system alerts, incident management, problem management and user escalations/tickets via ServiceNow
- You will troubleshoot issues across the entire stack: hardware, software, application, and network
- Manage Incident calls with IT partners, Infrastructure teams and other technology stakeholders
- Collaborate with development teams and users to resolve Support issues
- Identify areas for improvements including automation, toil reduction, resiliency and observability across the platform and help build up the knowledge and documentation for the team
- Operate on a follow-the-sun support model, with global production support coverage in Asia, EMEA and North America. You will participate in weekend and off hours on-call on rotational basis, and be point of escalation during critical incidents
- Ensure that our global teams are working together and following consistent procedures and practices.
- Prior Financial Industry experience is desirable.
- Familiarity with SRE principles and practices, such as service level indicators (SLIs), service level objectives (SLOs), error budgets, incident management, postmortems, and blameless culture.
- Exposure to modern Observability Tooling such as Prometheus, Grafana, Kubernetes, Docker, Ansible etc.
- Knowledge of ITIL Principles, SDLC, and Agile development is desired
- Experience in Cloud / Distributed computing technology or certification is a plus
mthree is a global talent and training partner that connects graduates and experienced professionals with leading companies in tech, banking, and business. It creates and runs custom training programs through its Train model, ensuring candidates are prepared for their roles and can be placed into positions ranging from entry level to leadership. The company works by partnering with organizations to deliver tailored training solutions, then placing trained talent into roles, which helps clients reduce their hiring and training burden. What sets mthree apart is its emphasis on diversity, equity, and inclusion, its global reach, and its ability to offer end-to-end pipeline development—from training design to placement—across multiple sectors. The goal is to continuously supply a steady stream of skilled professionals who meet each client’s specific needs and contribute to the client’s workforce goals.
Company Size
501-1,000
Company Stage
Acquired
Total Funding
$323.4M
Headquarters
London, United Kingdom
Founded
2010
Simplify's Take
What believers are saying
- £10M Leumi ABL facility backs Mthree-Peregrine merger for scale.
- $126.8M revenue with 365 employees supports Train model expansion.
- Enhanced management unlocks cross-selling in public-private sectors.
What critics are saying
- Merger integration fails, clashing cultures erode 20-30% revenue.
- AI platforms like Eightfold displace Train model in 12-24 months.
- JPMorgan, Goldman hiring freezes slash graduate placements 40%.
What makes mthree unique
- mthree's Train model delivers custom training for tech, banking, business roles.
- Merger with Peregrine combines private-public sector hire-train-deploy expertise.
- Global offices in London, New York, Budapest span UK-US markets.
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Benefits
Wellness Program
Company News
Leumi ABL has provided a £10 million asset-based lending facility to support the merger of Mthree and Peregrine International Limited, both portfolio companies of UK private equity firm Inspirit Capital. The deal combines Mthree's private sector recruitment focus with Peregrine's public sector operations in the hire-train-deploy market. The merger aims to deliver increased scale, strengthen management and unlock cross-selling opportunities across both sectors. This marks Leumi ABL's third financing arrangement with Inspirit portfolio companies, following its backing of @Spaldings Ltd's acquisition in June 2023. The combined group operates across the UK and US. Inspirit Capital highlighted asset-based lending's flexibility and scalability for PE-backed businesses, whilst Leumi ABL emphasised its expertise in cross-border transactions and understanding of private equity requirements.