Process Owner-Credit Card FCRA Disputes

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do

Responsible for conducting analysis and evaluation of business data to identify solutions to moderate complex business problemsfor credit card dispute processes.Ensuresoperationalprocessesareintegratedeffective andcomply with state and federal regulationsacrosstheorganization.Workswithbusinesspartnersto implement new and enhance existing processes that measurably improve the customer experience and reduce risk.

Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You'll Do It

• ServesasSubjectMatterExpertfor indirect/direct credit bureau dispute and support processes.

• WorkswithHQandFieldteamstobuild risk adverse and operationally effective processes.

• Monitors success of implemented programs and suggest improvements.

• Pointofcontactforprocessandprocedureschangesandissue management.

• Creates and maintains project documentation. Creates and monitors progress, controls, and/or productivity reports.

• Designs business requirements and success criteria to agile teams for technical improvementsCompletes pre and post install assessments to ensure projects were implemented on time, and meet business requirements.

• Worksdirectly with the operational readiness team todevelopandplantrainingevents,ensuresupdatesforneworchangedprocessesarefittedintoNewHireTraining.

• Provides updates to Sr. management including status reports.

Qualifications You'll Need
Minimum Requirements

• Bachelors Business Administration and Management, Social Sciences, or related.

• 2+ years Customer service or Financial Services Operations

In Lieu of Education Experience

• 4+ years Customer service or Financial Services Operations

Preferred Requirements

• 2+ years Applicable line of business, Operations, Project Management, Credit Bureau Disputes, or related experience.

• Lead Six Sigma

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.

• No required movement about the work environment to complete the major responsibilities of the job.

• No

• Primarily performed indoors in an office setting.

• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.

• Ability to communicate verbally. Ability to communicate in written form.

• Travel Requirements - No

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Application Deadline:

The application window for this position is anticipated to close on May-14-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $67,000.00 to $113,000.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected]. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

At Discover, we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicant’s qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check, and we follow all applicable local laws, including the Los Angeles County Fair Chance Hiring Ordinance (LA County Fair Chance).

Positions marked as remote eligible are limited to remote locations within the country in which the position is based.

Applicants must be 18 or older at the time of hire.