Full-Time
Electrical Service Account Manager
Updated on 9/3/2026
Enterprise Electrical
No salary listed
No H1B Sponsorship
Houston, TX, USA
In Person
Local travel for client visits is required.
Category
 Accounting (1) |
|---|
Required Skills
CRM
Customer Service
Requirements
- At least 5 years of experience in account management, service coordination, or project support, preferably in the electrical or construction industry.
- Understanding of electrical service work, materials, and terminology.
- Strong communication and customer-service skills.
- Ability to manage multiple accounts, service calls, and priorities simultaneously.
- Proficiency in scheduling tools, customer relationship management systems, or service management systems.
- A valid Texas driver's license and ability to travel locally for client visits.
Responsibilities
- Serve as the primary point of contact for assigned commercial service accounts.
- Build, maintain, and grow client relationships through consistent communication and service excellence.
- Conduct site visits, client meetings, and walk-throughs as needed.
- Understand client needs, priorities, and upcoming project opportunities.
- Manage renewals, proposals, and service agreements.
- Expand the service client base through face-to-face, phone, and email outreach.
- Provide customers with product information and availability, estimated arrival times, and product recommendations.
- Deliver prompt, professional solutions to service customer inquiries.
- Meet immediate customer-needs goals within the service department.
- Provide customer feedback on performance.
- Suggest customer service improvements to management and set performance and financial goals for technicians, helping them attain those goals through team direction and management.
- Assess, evaluate, and report on overall team and individual team-member performance.
- Prepare and allocate budgets.
- Research and identify new business opportunities.
- Collaborate with senior leadership regarding business strategies within the Service Department.
- Evaluate job profits and revenue and calculate project risks.
- Ensure compliance with company policies and local, regional, and federal regulations.
- Work closely with Service Foremen and Technicians to schedule, dispatch, and monitor service calls.
- Ensure all work orders, service tickets, and client updates are completed accurately and on time.
- Provide job-cost tracking, change-order management, and budget oversight for service projects.
- Collaborate with estimating to prepare and deliver quotes and proposals.
- Ensure safety compliance and adherence to company policies during service operations.
- Track key performance indicators such as response times, ticket completion, client satisfaction, and revenue targets.
- Resolve client issues quickly and professionally.
- Support invoicing accuracy by coordinating with accounting on completed work, materials, and labor.
- Identify opportunities within existing accounts to expand service offerings.
- Assist the sales and estimating team with proposals for recurring maintenance, repairs, and small projects.
- Participate in client presentations and follow-up meetings to secure new work.