Customer Support Specialist
Confirmed live in the last 24 hours
PitchBook

1,001-5,000 employees

Comprehensive global capital markets data and research platform
Company Overview
PitchBook sets itself apart as a leading resource in global capital markets, offering comprehensive data, research, and insights through its dynamic suite of products. With a robust database that covers both public and private markets, it provides actionable intelligence that aids clients in making informed decisions. As part of Morningstar since 2016, PitchBook demonstrates industry leadership with its global presence and commitment to exceeding customer expectations.

Company Stage

Series B

Total Funding

$13.8M

Founded

2007

Headquarters

Seattle, Washington

Growth & Insights
Headcount

6 month growth

1%

1 year growth

2%

2 year growth

38%
Locations
Seattle, WA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Salesforce
Customer Service
CategoriesNew
Customer Success & Support
Requirements
  • Bachelor’s degree or equivalent experience
  • 1 year of experience in a customer service role
  • Prior experience with Salesforce or similar CRM preferred
  • Excellent verbal and written communication skills
  • Proficiency with the Microsoft Office suite
Responsibilities
  • Respond to chat, phone, and email contacts from customers
  • Achieve contact volume and quality goals measured quarterly
  • Communicate effectively to ensure smooth resolution of customer issues
  • Document the details of each interaction in Salesforce
  • Support the vision and values of the company through role modeling
Desired Qualifications
  • Interest in financial markets or services, particularly private equity and venture capital
  • Ability to stay updated with changing industry and financial market trends
  • Terrific prioritization skills to handle high call volume in parallel with project work
  • Comfortable to engage with a diverse array of customers
  • Team player with the desire to try new ideas in order to achieve greater levels of success