Facilities and Office Coordinator

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

An exciting opportunity has become available for an office based Facilities professional to join a dynamic and innovative Facilities team at Global Payments/Takepayments, developing the role and delivering
exceptional levels of customer service and core business Facilities services.

With the support of the reporting manager and the wider Facilities team, you will provide Facilities knowledge and experience through a broad range of processes and assignments.

Responsible for leading and delivering core business services in accordance with the workplace strategy, global H&S and Corporate Security policy while ensuring a safe, comfortable, and cost effective running of the offices. Ensures the facility meets code regulations, environmental, health, and security standards.

Key Responsibilities:
● Serves as primary point of contact for all Facilities functions and processes
● Responsible for the onsite Facilities helpdesk inbox, ensuring all requests are actioned in a
timely manner, appropriately and effectively to meet customer satisfaction and expectations
● Responsible for completing monthly site building inspections, documenting and resolve any
issues found and engage appropriate vendors promptly
● Primary liaison of site leadership, landlord’s managing agent and stakeholders to align and
deliver all priorities and expectations
● Budget administrative duties to maintain the opex and capex budgets
● Management of site PPM schedule through our dedicated service providers, ensuring all
tasks are undertaken within the agreed timescales and budget. Manage all reactive work
requests, ensuring the appropriate, swift and cost effective resolution
● Supervision of third party contractors and suppliers undertaking FM work on site, ensuring all
work is carried out in accordance with regulatory requirements and company standard
operating procedures
● Manage the Contractor Induction Programme, ensuring all Health & Safety documentation is
approved prior to works commencing
● Responsible for checking and approving vendor Method Statements and Risk Assessments
(RAMS)
● Actively seek opportunities to improve Facilities service delivery, make cost efficiencies and
stay up to date with the latest FM industry news
● Maintain company compliance with Health & Safety regulations including employee H&S
training
● Investigate and maintain records of any on site Accidents / Incident reports
● Conduct site new starter H&S Induction tours covering Physical Security and Health & Safety
● Any other tasks commensurate with the job role or as detailed by the senior management

Key Requirements

● Experience of working within an office based Facilities
Management role

● Experience of budget management and responsibility
● Practical experience of working with outsourced soft service
contractors in a service level agreement operational culture

● Experience of working in a customer service environment
● Experienced in providing project support
● Office based Health & Safety experience

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].