Infrastructure Quality Manager

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Infrastructure Quality Manager

Leadership Role in Optimizing Infrastructure Quality Excellence Across Towers

Position Summary

The Infrastructure Quality Manager is accountable for delivering and maintaining superior infrastructure quality across multiple towers. This leader will manage and coordinate leads from diverse infrastructure domains, ensuring unified standards and high performance. The role demands active participation and representation in incident meetings and Change (CHG) leadership forums, driving both preventative and transformative initiatives. A key focus will be on optimizing delivery processes, managing vendor relationships, and overseeing testing quality outcomes for Infrastructure and Info Security Changes.

Key Responsibilities

• Lead infrastructure quality assurance across all towers and components, instilling best practices and robust testing methodologies.

• Manage, mentor, and coordinate team leads to assure consistent quality and performance across local and offshore teams.

• Represent infrastructure operations in incident and change management meetings, advocating for proactive risk mitigation, root cause analysis, and process improvement.

• Collaborate with Application representatives and business stakeholders to ensure seamless User Acceptance Testing (UAT) and Business Assurance, integrating automation and optimization.

• Leverage ITIL and SDLC processes to drive change management, incident management, and problem management, safeguarding production stability and client impact.

• Develop and maintain strategic roadmaps for infrastructure testing and support, acquiring and building out effective testing scripts and frameworks.

• Assess potential risks and impacts, proactively developing solutions in partnership with IT and business teams.

• Ensure all quality gates are met prior to go-live, maintaining operational readiness before start of business.

• Optimize resource allocation, including vendor management and utilization of a 24x7, three-shift operations model.

• Oversee daily operational activities and provide supervision for assigned personnel, including undertaking formal management duties.

• Perform risk analysis to identify critical operations and systems essential for sustained business continuity during disruptions.

• Evaluate design documentation, establish project timelines, and coordinate resources to ensure projects are completed punctually and within budget constraints.

• Develop test strategies, define processes, drive continuous improvement initiatives, plan and manage testing cycles, facilitate resource identification and onboarding, prepare budget forecasts, resolve issues, provide coaching or mentoring for new teams, and deliver comprehensive status reports and test data preparation across all phases of testing.

• Act as a key subject matter expert, offering mentorship and guidance to junior colleagues.

• Continuously review and refine operational procedures, fostering innovation and efficiency across infrastructure domains.

• Manages with data and metrics for decision making and monitoring team delivery

Required Qualifications/Skills

• Technically sound in infrastructure domain, with broad knowledge of application and platform areas.

• Minimum 14+ years of experience in infrastructure testing and operations, including management of distributed and offshore teams.

• Demonstrated expertise in leading meetings, facilitating discussions, and driving decisions in complex environments.

• Proven history of successful testing methodology development and implementation.

• Well-versed in the full SDLC, with hands-on experience in Agile and Waterfall methods.

• Minimum 5 years of practical experience with the following tools/technologies:

  • ADO

  • SCOM Monitoring Tools

  • WEBLOGIC, JAVA

  • SharePoint

  • EXADATA (Databases)

  • WIN, LINUX/UNIX, AIX, SOLARIS

  • Control-M

  • Mainframe/AS400/DB2

  • Security tools (OAM, ARS, CISCO AMP, MMA-SCEP)

  • F5 Load Balancers, Checkpoint Firewalls, CISCO Switches & Routers

• Ability to deliver work with minimal supervision in high-pressure, multi-stakeholder settings.

• Proficient use of Microsoft tools including Excel, PowerPoint, SharePoint

• Understanding of patching, upgrades, and deployment via DEVOPS pipelines (Dev/Test/UAT/Prod)

• Application of ITIL service management and tools such as ServiceNow (incident, problem, change, release management)

• Extensive knowledge of testing methodologies (manual, automated, performance, security) and tools (e.g., SNOW/ADO)

Desired Qualifications/Skills

• Experience with tools and systems specific to Banking and Financial Services (SWIFT, IBM Mainframe, Financial Trade Transactions, Cash Management, etc.)

• Familiarity with banking-specific technologies (MS SharePoint, Service Now, Project Management, Jira, Selenium, GIT, Test Automation Framework)

• Relevant certifications in IT Quality Assurance, Risk Management, or Testing Methodologies

Personal Attributes

• Leads effectively and takes hands-on action to resolve issues and address quality gaps

• Innovative thought solution leader to provide new ways to operate and drive efficiency

• Exceptional written and interpersonal communication skills

• Customer-centric mindset

• Transparent and open-minded approach

• Collaborative team player

• Disciplined, adaptable, and resilient in dynamic environments

• Enthusiastic, innovative, and committed to continuous improvement

• Detail-oriented and decisive in complex situations

Education

• Bachelor's degree or equivalency in Science, Technology, Engineering, or Mathematics (STEM) preferred

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected].

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

About Our Pune Office

The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.

Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.