Full-Time

Customer Care Representative

Confirmed live in the last 24 hours

One80 Intermediaries

One80 Intermediaries

Consulting
Financial Services
Healthcare

Compensation Overview

$20 - $22Hourly

+ Bonus

Junior, Mid

Albany, NY, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Sales
Word/Pages/Docs
Customer Service
Excel/Numbers/Sheets
Requirements
  • High school diploma or general education degree (GED).
  • 2 or more years of experience in customer service and/or sales, preferably in the insurance industry or equivalent combination of education and experience.
  • Demonstrated proficiency with computers including MS Outlook, Word, Excel.
  • NYS Property & Casualty or Personal Lines license or the ability to become licensed within 90 days of hire.
Responsibilities
  • Answers all incoming telephone calls promptly/professionally and documents calls in accordance with department protocols.
  • Identifies and responds to questions or problems presented by insured in a manner that meets or exceeds client service level standards.
  • Provides accurate information to insured in accordance with company policy or research information, when necessary (i.e., use computerized system to verify coverage, payment received, etc.)
  • Immediately reports escalated problems, service errors or anomalies to supervisor to effect prompt resolution.
  • Obtains comparative quotes on personal lines insurance (i.e., automobile, homeowners, renters, etc. and presents to insured).
  • Audits insurance applications for accuracy and enters new insured on computerized system. Audits new business pending files by date, following up with carriers if policy is not received timely.

Company Stage

N/A

Total Funding

N/A

Headquarters

Toronto, Canada

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • The $1bn financing secured by their parent company, Accession Risk Management Group, positions One80 for accelerated growth through organic expansion and M&A.
  • Their expansion into diverse insurance offerings, including AI warranty and watercraft rental risk management, opens new revenue streams and market opportunities.
  • The launch of specialized programs like the Longshore and Harbor (USL&H) Program and expansion into new regions like Oregon demonstrate their commitment to growth and market penetration.

What critics are saying

  • The highly competitive insurance market requires One80 to continuously innovate to maintain its edge and avoid commoditization.
  • Rapid expansion through acquisitions and new product launches may strain resources and lead to integration challenges.

What makes One80 Intermediaries unique

  • One80 Intermediaries stands out by offering specialized insurance products like AI warranty coverage and Stella Maris for watercraft rental risk management, showcasing their focus on niche markets.
  • Their strategic acquisitions, such as Waypoint Underwriting Management, enhance their capabilities and expand their market reach.
  • The introduction of unique insurance solutions for CROs and non-trucking liability coverage highlights their innovative approach to addressing specific industry needs.

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