Full-Time

Customer Care Representative

Confirmed live in the last 24 hours

One80 Intermediaries

One80 Intermediaries

Consulting
Fintech
Financial Services

Compensation Overview

$20 - $22Hourly

+ Bonus

Junior, Mid

Albany, NY, USA

Category
Customer Support
Customer Success & Support
Required Skills
Sales
Word/Pages/Docs
Customer Service
Excel/Numbers/Sheets
Requirements
  • High school diploma or general education degree (GED).
  • 2 or more years of experience in customer service and/or sales, preferably in the insurance industry or equivalent combination of education and experience.
  • Demonstrated proficiency with computers including MS Outlook, Word, Excel.
  • NYS Property & Casualty or Personal Lines license or the ability to become licensed within 90 days of hire.
Responsibilities
  • Answers all incoming telephone calls promptly/professionally and documents calls in accordance with department protocols.
  • Identifies and responds to questions or problems presented by insured in a manner that meets or exceeds client service level standards.
  • Provides accurate information to insured in accordance with company policy or research information, when necessary (i.e., use computerized system to verify coverage, payment received, etc.)
  • Immediately reports escalated problems, service errors or anomalies to supervisor to effect prompt resolution.
  • Obtains comparative quotes on personal lines insurance (i.e., automobile, homeowners, renters, etc. and presents to insured).
  • Audits insurance applications for accuracy and enters new insured on computerized system. Audits new business pending files by date, following up with carriers if policy is not received timely.

Company Stage

N/A

Total Funding

N/A

Headquarters

Toronto, Canada

Founded

2007

Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisition of Waypoint enhances underwriting capabilities and broadens product offerings.
  • $1bn financing fuels potential for further acquisitions and organic growth.
  • Expansion into Oregon increases geographical footprint for homeowners' insurance.

What critics are saying

  • Increased competition in specialty insurance may impact One80's market share.
  • Rapid AI advancements could challenge One80's risk management capabilities.
  • Economic uncertainty may reduce demand for certain insurance products.

What makes One80 Intermediaries unique

  • One80 Intermediaries offers unique AI warranty coverage for emerging technology risks.
  • Stella Maris program targets niche watercraft rental insurance market with vQuip OS integration.
  • Non-trucking liability coverage expands One80's reach into logistics and transportation sectors.

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