Job Description

Role:        Deployment Specialist
Location:  India (remote working)

• Work closely with customers to deploy and operationalize ZDX.

• Act as a customer advocate with product and engineering teams by funneling revenant feedback and defect reporting.

• Deliver quality product demonstrations to customers, analysts and executives.

• Drive customer awareness of ZDX to accelerate adoption and materialize value from the product.

• Enable various customer support teams by delivering hands-on technical sessions. 

• Join customer QBRs for demonstrating the value and impact of ZDX to an organization.

• Self project manage and execute engagements.

Qualifications

• Passion to make the customer successful.

• 3-6 years of experience working directly with customers in a technical role.

• Ability to act as a trusted advisor to customers.

• Fundamental understanding of web, networking and device technologies.

• 1 to 3 years of prior experience in Digital Experience Monitoring. 

• Bachelor’s degree in Computer Science or  equivalent.

• Excellent verbal and written communication skills.

• Ability to work in a fast paced environment and track the engagement and activity using various project management tools.