Full-Time

Operations Control Mgr

Posted on 1/14/2025

Bank of America

Bank of America

10,001+ employees

Provides banking and financial services globally

No salary listed

Mid, Senior

Phoenix, AZ, USA

Category
Quality Control & Compliance
Supply Chain Management
Operations & Logistics
Required Skills
Word/Pages/Docs
Risk Management
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides
Requirements
  • Bilingual Spanish required
  • 2 or more years of managing contact center teams, with a strong working knowledge of contact center metrics and goals, while leading contact center teams successfully
  • 2 or more years of strong leadership, associate readiness, coaching and feedback experience
  • Strong relationship management experience / skills including the ability to interact, communicate and influence equally well within all levels of organization.
  • Strong Executive Presence is required
  • Excellent communication and presentation skills; able to communicate in a direct, succinct manner.
  • Ability to navigate in a highly complex organization and operate effectively in changing environment
  • Strong analytical and problem solving skills; Ability and drive to measure impact of initiatives through metrics and analysis.
  • Intermediate experience Microsoft Office suite - Excel, Word, PowerPoint and general database functionality.
Responsibilities
  • Translates the bank's strategic objectives into team goals, strategy, and metrics and leads employees through day-to-day activities, uniting them around a common vision and fostering an environment that values diversity
  • Identifies and analyzes complex problems related to product lines or functions and develops and implements process improvements to address and resolve issues
  • Reports on key performance indicators to measure ways of working, performance, and effectiveness
  • Ensures proper risk disciplines are in place, maintaining oversight and escalating accordingly and with a sense of urgency
  • Oversees that quality service and effective and efficient operations support is in place for the assigned area's internal business partners and external clients
  • Communicates clearly and effectively to drive consistent messaging and engaging presentations to a variety of audiences
Desired Qualifications
  • Customer and Client Focus
  • Interpret Relevant Laws, Rules, and Regulations
  • Investigation Management
  • Oral Communications
  • Quality Assurance
  • Critical Thinking
  • Decision Making
  • Influence
  • Performance Management
  • Relationship Building
  • Analytical Thinking
  • Collaboration
  • Drives Engagement
  • Innovative Thinking
  • Problem Solving

Bank of America provides a wide range of financial services to individuals, small and medium-sized businesses, and large corporations. Their offerings include banking, investing, asset management, and risk management products. The company serves around 56 million consumer and small business clients in the U.S. and is recognized as a leading wealth management firm. Additionally, Bank of America is a major player in corporate and investment banking, as well as trading. What sets Bank of America apart from its competitors is its extensive client base and comprehensive service offerings that cater to various financial needs. The company's goal is to help clients achieve their financial objectives while managing their investments and risks effectively.

Company Size

10,001+

Company Stage

IPO

Headquarters

Charlotte, North Carolina

Founded

1904

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for digital banking boosts Bank of America's online services.
  • Growing interest in sustainable finance aligns with Bank of America's ESG initiatives.
  • Fintech partnerships enhance Bank of America's customer experience and technological capabilities.

What critics are saying

  • Increased competition in credit facilities may pressure Bank of America's interest rates.
  • Large capital raises by corporations could challenge Bank of America's financing solutions.
  • Renewable energy financing trends may require strategic adaptation by Bank of America.

What makes Bank of America unique

  • Bank of America is a global leader in corporate and investment banking.
  • It serves approximately 56 million U.S. consumer and small business relationships.
  • The bank is a leader in wealth management and trading services.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

Paid Sick Leave

Flexible Work Hours

Remote Work Options

Professional Development Budget

Conference Attendance Budget

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