Lead – Risk Operations @ Affirm

Lead – Risk Operations

Posted on 8/8/2022

INACTIVE

Locations

Remote in USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Management

SQL

Python

Requirements

1+ years of experience in fraud management or related people management roles
Ability to maintain composure and act as a role model when presented with barriers or when results are not as expected
Self-starter with strong sense of urgency, high accountability and excellent attention to detail with the capability to thrive in a fast paced environment
Strong interpersonal and communication skills
Excellent analytical and problem solving skills
Ability to work in a fast-paced environment and meet deadlines without sacrificing quality

Responsibilities

Lead a team of Risk Operations Investigators in a fast paced environment which includes preparing the team on new fraud trends, incoming fraud attacks, and any changes to procedures/policy
Ensure that SLAs are met consistently and identify core issues when the team fails to meet SLAs
Delegate and prioritize effectively to ensure the team is focused on high-impact needs and allocating time appropriately between project and core work
Mentor, guide, and manage direct reports on fraud best practices and career development
Research and resolve risk events stemming from process breakdowns
Provide research support on a variety of investigations

Desired Qualifications

3+ years of direct experience in fraud risk prevention and detection (within FinTech/tech industry is a plus)
Working knowledge of scripting & querying languages (e.g., Python, SQL) is a plus

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm proudly includes Returnly.

Affirm aims to provide better financial products to improve the lives of consumers. As a company that underwrites and services loans, we are extremely attentive to fraud detection and prevention. As a Risk Operations Lead, you will play a critical role in identifying incoming fraud attacks, providing insight on fraud trends, and handling inquiries relating to our fraud decisioning systems. You will be responsible for managing and overseeing the day-to-day operations of the Risk Operations team as well as some production work will be required when needed. The Lead is instrumental in ensuring the team achieves overall business objectives including productivity, accuracy and ensuring that our company and customers are safe from bad actors.

What You’ll Do:

Lead a team of Risk Operations Investigators in a fast paced environment which includes preparing the team on new fraud trends, incoming fraud attacks, and any changes to procedures/policy
Ensure that SLAs are met consistently and identify core issues when the team fails to meet SLAs
Delegate and prioritize effectively to ensure the team is focused on high-impact needs and allocating time appropriately between project and core work
Mentor, guide, and manage direct reports on fraud best practices and career development
Research and resolve risk events stemming from process breakdowns
Provide research support on a variety of investigations

What We Look For:

1+ years of experience in fraud management or related people management roles
3+ years of direct experience in fraud risk prevention and detection (within FinTech/tech industry is a plus)
Working knowledge of scripting & querying languages (e.g., Python, SQL) is a plus
Ability to maintain composure and act as a role model when presented with barriers or when results are not as expected
Self-starter with strong sense of urgency, high accountability and excellent attention to detail with the capability to thrive in a fast paced environment
Strong interpersonal and communication skills
Excellent analytical and problem solving skills
Ability to work in a fast-paced environment and meet deadlines without sacrificing quality

Location - Remote U.S.

Grade - USA67

Please note that visa sponsorship is not available for this position.

#LI-Remote

Affirm is proud to be a remote-first company! The majority of our roles are remote and can be located anywhere in the U.S. and Canada (with the exception of the U.S. Territories, Quebec, Yukon, Nunavut, and the Northwest Territories) unless the job indicates a different global location. We are currently building operations in Spain, Poland, and Australia. Employees in remote roles have the option of working remotely or from an Affirm office in their country of hire, and may occasionally travel to an Affirm office or elsewhere for required meetings or team-building events. Our offices in Chicago, New York, Pittsburgh, Salt Lake City, San Francisco and Toronto will remain operational and accessible for anyone to use on a voluntary basis, subject to local COVID-19 guidelines.

All full-time jobs at Affirm (excluding interns and apprentices) are tied to a transparent grade-based pay range taking location into account.

[Colorado Candidates] In accordance with Colorado’s Equal Pay for Equal Work Act, the grade for this position in Colorado is listed above. You can find the Colorado base pay range and benefits here.

If you got this far, we hope you’re feeling excited about this role. Even if you don’t feel you meet every single requirement, we still encourage you to apply. We’re eager to meet people who believe in Affirm’s mission and can contribute to our team in a variety of ways—not just candidates who check all the boxes.

Inclusivity:

At Affirm, People Come First is one of our core values, and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2021 DEI Report.

We also believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

By clicking "Submit Application," you acknowledge that you have read the Affirm Employment Privacy Policy, or the Affirm Employment Privacy Notice (EU) for applicants applying from the European Union, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

1,001-5,000 employees

Website

Point of sale installment loans for consumers

Company Overview

Affirm seeks to deliver honest financial products—to improve lives. The company operates a buy-now-pay-later platform for consumers at the point of sale.

Benefits

Spending wallets: Access tech, food, lifestyle, and family planning wallets for your expenses
Supportive communities: Get involved with our employee resource groups and community groups
Remote-first workforce: If your role is remote, you can set up shop anywhere in your home country
Generous time off: Take the time you need when life happens
Health benefits: Get a plan that fits your needs
Mental healthcare: Take care of your mind with great mental health programs
Parental leave: Birth and non-birth parents get 18 weeks paid leave. Plus, a 4-week return-to-work transition program, at full base pay.
Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family.
Away days: We offer 24 company-wide paid days off—which help our teams collectively pause to recharge.
Learning & development: Engage in exciting learning programs to level up your growth.

Company Core Values

People come first: We consider our impact on people’s lives before we think about our own interests.
No fine print: We are completely transparent and honest—with our customers and with each other.
It's on us: We take full accountability for our actions, never shirking responsibility or passing the buck.
Simpler is better: We make complex things simple and clear.
Push the envelope: We never stop innovating, taking smart risks, and raising the bar.