Full-Time

IT Operations Engineer

Uniswap

Uniswap

51-200 employees

Largest DEX on Ethereum

Financial Services
Crypto & Web3
Consumer Goods
Venture Capital
Education
Real Estate
Food & Agriculture
Energy

Compensation Overview

$137,000 - $190,000Annually

+ Equity + Tokens + Benefits

Senior

New York, NY, USA

Required Skills
Communications
Customer Service
Requirements
  • 5+ years of experience in an IT/Corp Sec role
  • Experience configuring, deploying, and maintaining Mac OS and Windows-based systems
  • Ability to troubleshoot and resolve a wide range of IT issues in a timely and effective manner
  • Proficiency in managing and troubleshooting video conferencing systems and collaboration tools
  • Familiarity with administering SaaS products and cloud-based tools (e.g., Okta for Single Sign-On)
  • Excellent technical support and customer service skills, with an emphasis on clear and effective communication
  • Strong organizational skills and the ability to manage multiple tasks and projects simultaneously
Responsibilities
  • Manage our office IT setup. Internet, network, videoconferencing, etc
  • Lead our MDM, Google Workspace and secure hardware efforts
  • Troubleshoot any IT issues within the company, in-person and remote
  • IT & tech support for onboarding processes including initial account creation and new hire laptop set up
  • Collaborate with our Engineering team to improve our IT systems
  • Manage and administrate SaaS products and tools
  • Configure, deploy, maintain, troubleshoot and support our fleet of Mac laptops (with a few windows ones), printers, mobile devices, testing phones and other computer and telecommunications equipment
  • Take ownership of IT incidents and ensure issue resolution and employee satisfaction
  • Support security in maintaining access to applications via SSO, adding and managing SSO applications as well as ensuring MDM configurations are up to date
  • Manage our MDM tools and configurations and make sure they are working correctly
  • Ensure all users are running the latest updated and patched applications and remediate where necessary
  • Provide support for Multifactor Authentication and SSO (Single Sign On)
  • Contribute to the continuous process improvement of IT Support, IT incident handling and overall IT systems
  • Provide employees with a single point of contact for IT Service activities, problems, incidents and request items
  • Create and maintain user accounts in our SaaS tools (Google Workspace, Okta, etc)
  • Keep accurate notes of issues and troubleshooting steps taken within our ticketing system
  • Perform post-resolution follow ups with end user and team members as required
  • Evaluate documented resolutions and analyze trends for ways to prevent future problems; alert management to emerging trends in incidents

The Uniswap Protocol is the largest decentralized trading and automated market making protocol on Ethereum.

Company Stage

Series B

Total Funding

$177.9M

Headquarters

New York, New York

Founded

2018

Growth & Insights
Headcount

6 month growth

2%

1 year growth

15%

2 year growth

120%

Benefits

Unlimited and encouraged time off

100% company-paid medical, dental, & vision for you and your dependents

401(k) participation

Daily lunches at NY HQ

For remote employees: up to $2,000 USD home office setup stipend