Full-Time

Service Department Coordinator

Entry Door

DH Pace

DH Pace

1,001-5,000 employees

Distributes door systems and services nationwide

No salary listed

Atlanta, GA, USA

In Person

Category
Operations & Logistics (2)
,
Required Skills
Inventory Management
Customer Service

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Requirements
  • Experience using Microsoft Office Suite.
  • Excellent communication skills and a customer-service focus.
  • Good time-management skills, organization, and the ability to multitask.
  • Ability to represent the company in a professional manner.
  • Successful completion of employment verifications, a background check, and a drug screen is required before hire; a driving-record check applies if applicable.
Responsibilities
  • Schedule technicians to customer job sites and collect, finalize, and submit job details for processing.
  • Ensure customer cash-on-delivery payments are collected before job completion.
  • Keep technicians’ schedules current by clearing completed job tickets and placing open tickets with the correct technicians for materials, billing, and voided-ticket processing.
  • Run, review, and manage department reports to ensure customer expectations and commitments are met.
  • Assist with billing paperwork and customer billing-document requirements.
  • Create and maintain service tickets to ensure service dates are met.
  • Work with the estimating team to provide service quotes when required.
  • Assist field technicians with technical and mechanical troubleshooting and problem-solving.
  • Provide accurate work orders and picking lists to the warehouse for inventory pulling.
  • Perform other responsibilities as assigned.
Desired Qualifications
  • Experience in dispatch or another high-volume administrative field.

DH Pace provides door-related products and services for both new construction and existing facilities, operating under the Overhead Door Ribbon brand in many U.S. markets. It sells, installs, and maintains doors and related systems through divisions such as DH Pace Door Services, Systems Integration, Construction Services, and the DH Pace Facilities Group, with 24/7 emergency and preventive maintenance. The company partners with Overhead Door Corporation as an authorized distributor since 1926 and also offers services under its own DH Pace brands. Its goal is to improve safety, security, convenience, and aesthetics of buildings to benefit the people who use them, while serving customers, employees, shareholders, and communities.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Olathe, Kansas

Founded

1926

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Simplify Jobs

Simplify's Take

What believers are saying

  • DH Pace added a fifth North Carolina location in February 2025.
  • January 2025 Tampa Bay expansion widened its Florida footprint and distributorship coverage.
  • Its 2025 annual report signals continued investment in growth and operating improvements.

What critics are saying

  • OGD litigation shows trademark and unfair-competition disputes still consume management attention.
  • Integration risk grows after the January 2025 Tampa Bay expansion and Florida partnerships.
  • A family-owned, privately held structure limits transparency for hiring, margins, and capital allocation.

What makes DH Pace unique

  • DH Pace surpassed $1 billion sales in 2023 across 60-plus U.S. offices.
  • Its lifecycle building management bundles installation, service, and maintenance into recurring relationships.
  • The 2025 annual report emphasizes safety, convenience, and aesthetics for built environments.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Holidays

Floating Holidays

401(k) Retirement Plan

Company paid: Life insurance

Short-term Disability

Long-term Disability