Facebook pixel

Cloud Migrations Engagement Manager
Posted on 9/13/2021
INACTIVE
Locations
Austin, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Atlassian
Development Operations (DevOps)
Management
Marketing
Public Speaking
Research
Requirements
  • Research and qualify inbound customers are "migration ready" based on their license profile and shared information
  • Conduct discovery during the customer migration process to assess and understand their use case, migration needs and any potential roadblocks to migrating
  • Advise customers on how to plan/prepare for migrations from On-Premise to Cloud
  • Ensure customers partner with Technical Support for troubleshooting and to assist with the data migrations
  • Liaise with multiple cross-functional teams, including but not limited to Customer Success Managers, Enterprise Advocates and Loyalty Advocates, Technical Support, Customer Programs, and Product
  • Communicate customer trends and feedback to internal teams to drive improvements to documentation, tooling, product and process; and platform
  • Develop strategic recommendations for how to improve the migration experience for our customers
  • 5+ years experience in a strategic customer-facing role within either customer support, customer success, consulting, implementation, a migrations-specific department, or other meaningful function
  • Project management experience & strong communication skills as well as a natural propensity for public speaking and experience with leading C-level conversations
  • Ability to ask compelling/ leading questions, uncover common customer themes, and lead technical planning and project planning
  • Ability to build presentations, write content, and present to large audiences
  • Experience navigating a SaaS working environment with DevOps or IT teams and optimally completing large projects
  • Broad experience working with Enterprise level customers, comfort in navigating a large organization and confirmed past involvement in building strong cross-functional relationships internally
  • Empathy for customer anxiety and experience in helping customers deal with change management within their organization
  • Proven strategic account management skills
  • Ability to prioritize quickly and optimize process and tools to reduce inefficiencies and scale the program
  • Experience in advancing potential customer challenges before they become full-blown issues and ability to partner with other teams to resolve and communicate needed information back to the customer
Atlassian

5,001-10,000 employees

Software tools for development & project management
Company Overview
Atlassian's mission is to help unleash the potential of every team. The company operates software tools – JIRA, BitBucket, Trello, and more – for team and project management.
Benefits
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Flexible or health savings accounts
  • Short-term disability insurance
  • Long-term disability insurance
  • Retirement savings plans
  • Paid time off
  • Catered lunches, wellness reimbursements, onsite fitness
Company Values
  • Open company, no bullshit - Openness is root level for us. Information is open internally by default and sharing is a first principle. And we understand that speaking your mind requires equal parts brains (what to say), thoughtfulness (when to say it), and caring (how it’s said)
  • Build with heart and balance - “Measure twice, cut once.” Whether you're building a birdhouse or a business, this is good advice. Passion and urgency infuse everything we do, alongside the wisdom to consider options fully and with care. Then we make the cut, and we get to work
  • Don’t #@!% the customer - Customers are our lifeblood. Without happy customers, we’re doomed. So considering the customer perspective - collectively, not just a handful - comes first
  • Play, as a team - We spend a huge amount of our time at work. So the more that time doesn’t feel like “work,” the better. We can be serious, without taking ourselves too seriously. We strive to put what’s right for the team first – whether in a meeting room or on a football pitch
  • Be the change you seek - All Atlassians should have the courage and resourcefulness to spark change – to make better our products, our people, our place. Continuous improvement is a shared responsibility. Action is an independent one