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Sales Operations Associate
Posted on 7/1/2022
London, UK
Experience Level
Desired Skills
Customer Service
  • As a member of the Core Sales Operations team, partners with EMEA Sales Leadership to develop thoughtful and innovative strategies to improve internal stakeholder experience and optimize performance
  • Develop and support the right sales motions, processes and workflows for the region to drive productivity and attainment of goals
  • Support EMEA Deal Desk workflow
  • Manage account reviews, pipeline forecasting and other elements related to the success of the region
  • Assist on global, regional and segment level Sales Operations projects to improve performance and productivity
  • Deliver data insights, reports, Gsheet analysis and dashboards critical to understanding performance and to drive operational efficiency
  • Work with cross-functional partners to improve handoffs, align on policy and requirements and drive joint projects
  • Support day to day “maintain the business items” for the region, including salesforce.com case management, ROE clarification, ad-hoc analysis and reporting
  • Light financial analysis of revenue within region
  • 1+ years experience or more in an operations role supporting SaaS B2B sales team in a complex sales environment
  • 1-3 years experience in financial / revenue analysis
  • Understand financial running of a SaaS business
  • Experience working on the full lifecycle of Sales, from top of funnel partnership with Marketing through deal execution (Deal Desk) into pipeline management and territory analysis
  • Experience in order management or Deal Desk process
  • Technical proficiency in Salesforce.com
  • Ability to take and massage data in Gsheets or MS Excel using pivot tables or formulas to manipulate data
  • Good analytical skills and attention to detail with the capability to appropriately define issues, questions, and data
  • Comfortable in a fast-paced, open office, dynamic environment with the ability to meet multiple deadlines. Manages time effectively and adapts quickly to changing priorities
  • Customer Service driven mindset who works productively with a wide range of people and personalities and has an aptitude for effective cross-functional collaboration
  • Possibility of some travel

501-1,000 employees

Product analytics platform for companies
Company mission
Pendo is on a mission to elevate the world's experiences with software. The company combines in-app messaging with robust product analytics and user feedback, ensuring people adopt software quickly and successfully.