Technical Customer Success Manager

Celigo is the modern integration platform as a service (iPaaS) that simplifies how companies integrate, automate, and optimize processes. The platform has been ranked #1 in iPaaS user feedback by G2 for five quarters in a row. Purpose-built for mission-critical processes, Celigo offers unique tools such as runtime AI and prebuilt integrations tailored to resolve the biggest integration challenges, making Celigo incomparably easier to maintain.

The Technical Customer Success Manager plays a vital role in helping Celigo customers effectively utilize the platform to achieve their integration and automation goals. This role blends technical problem-solving with customer engagement to ensure our users are set up for long-term success. With a foundational understanding of APIs, integrations, and business systems, the Technical Adoption Specialist supports customers through enablement sessions, troubleshooting, and best practice recommendations, while developing deeper expertise in the Celigo platform.

What would you do, if hired?

• Support adoption efforts for new and existing customers by delivering technical guidance and best practices.
• Assist in configuring, testing, and troubleshooting integration workflows and data flows on the Celigo platform.
• Partner with Account Managers to ensure alignment on customer objectives and successful execution of enablement plans.
• Conduct one-to-one or one-to-many sessions to help customers understand key technical concepts and platform capabilities.
• Identify adoption blockers and recommend scalable solutions to improve performance, reliability, and value realization.
• Work with senior Adoption Specialists and Technical Leads to escalate complex technical issues.
• Track customer health signals and usage trends to help drive proactive outreach and engagement.
• Contribute to internal documentation and knowledge sharing resources to scale team impact.
• Stay current on platform updates and contribute feedback based on customer interactions.

Who are we looking for?

Skills & Abilities

• Ability to quickly learn and demonstrate Celigo platform functionality.
• Problem-solving mindset with strong analytical and troubleshooting skills.
• Strong written and verbal communication skills; able to explain technical concepts to a non-technical audience.
• Comfortable working independently and collaboratively in a fast-paced, customer-centric environment.

Education & Experience 

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in a customer-facing technical role, such as Technical Account Manager, Customer Success Manager, or Solutions Engineer.
• Foundational understanding of APIs, webhooks, and integration principles.
• Basic experience with cloud-based applications such as NetSuite, Shopify, Salesforce, Amazon, etc.
• Experience using tools like Salesforce, Gainsight, or customer support/ticketing platforms is a plus.

Celigo reasonably expects to pay a base salary between $70,000 and $95,000 per year for this position. Actual starting base pay will be determined by skills, experience, geographic location, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, benefits, or other perks as outlined in any formal employment offer made.

Why Celigo

• Number one solution for the fourth consecutive quarter in the G2 Winter 2025 iPaaS report
• Celigo is a Visionary in the 2024 Gartner Magic Quadrant for iPaaS, a 2025 Gartner Customer Choice for iPaaS, a G2 iPaaS Leader, and a recognized leader in AI
• Competitive compensation 
• High-growth, collaborative, and inclusive work environment
• Starting with your first year, we offer 3-weeks of vacation, wellness days, and holidays to recharge and spend time with family and friends
• Generous benefits package, including parental leave
• Monthly tech stipend
• Recognition opportunities

Diversity, Equity, Inclusion, and Accessibility

As a company, one of the values we hold most dear is fostering a safe, collaborative environment to bring out the best in us, so we created our Taking a Stand Initiative. Our TAS initiative is a volunteer committee open to all Celigans, with representation from underrepresented voices within our company. We believe, unequivocally, that everyone deserves to be in a place where they feel welcome as they are. Learn more about Taking a Stand.

Celigo is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, national origin, religion, creed, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or any other characteristic protected by applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.