Product Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

We are seeking a Product Manager to lead the strategy, development, and lifecycle of our next-generation in-store hardware platforms, including handhelds, kiosks, POS terminals, and embedded payment peripherals. This role will drive the consolidation of our hardware portfolio under the Genius brand, ensuring a unified merchant experience across SMB, retail, and enterprise channels.

The Product Manager will work cross-functionally with Engineering, Payments, Marketing, Sales, Support, and Certification teams, while managing global ODM partners on design, production, and certification. Responsibilities include defining product requirements, managing roadmaps, enabling go-to-market readiness, and overseeing product lifecycle from concept to end-of-life.

The ideal candidate brings 5–7+ years of product management experience in POS, payments, or IoT hardware, with strong technical acumen, proven success in managing offshore partners, and the ability to translate merchant needs into innovative, market-ready solutions.

Summary of This Role

The Product Manager – POS & Payment Devices provides direction for the development, launch, and lifecycle of in-store hardware solutions including handhelds, kiosks, POS terminals, and embedded payment peripherals. This role builds on existing product ideas and develops new hardware platforms informed by industry trends, merchant needs, and customer insights. By consolidating and innovating under the Genius brand, the Product Manager advances business objectives, enhances merchant experiences, and drives profitability across retail, restaurant, and SMB channels.

The role requires close collaboration with marketing, sales, engineering, payments, certification, support, and procurement teams, as well as external ODM and vendor partners. The Product Manager also engages with senior management and key enterprise customers to align solutions with market demand, regulatory requirements, and long-term growth strategies.

What Part Will You Play?

As Product Manager – POS & Payment Devices, you will lead the process from hardware product development through launch and lifecycle management, ensuring execution aligns with business objectives, merchant needs, and project plans for complex, multi-channel product initiatives. You will have responsibility for the roadmap, business case, and profitability of assigned devices, including handhelds, kiosks, POS terminals, and embedded payment peripherals.

• Product Roadmap & Strategy – Own, manage, and communicate the roadmap for assigned hardware devices; and device management (MDM) platforms, conduct competitive analysis; and collaborate with sales, engineering, payments, and customer success teams to prioritize features, manage delivery costs, and optimize market positioning.

• Go-to-Market Execution – Develop go-to-market packaging and launch strategies in partnership with product marketing, sales enablement, and dealer channels. Define pricing strategies for new and existing hardware solutions, balancing competitive positioning, merchant value, internal costs, and adoption targets.

• Business Case Development – Build comprehensive business cases that assimilate technical, financial, and customer insights to inform decision-making, prioritization, pricing, and long-term product value. Present recommendations to senior leadership for approval and investment.

• Cross-Functional Leadership – Partner with engineering, QA, IT, legal, procurement, marketing, and payments teams to define product goals, requirements, and certification milestones. Exercise independent judgment to determine methods and approaches for managing product strategy.

• Market Research & Insight – Lead structured and repeatable market research processes including industry analyst reports, merchant surveys, pilot feedback, and competitive benchmarking. Translate findings into actionable insights that inform roadmap decisions and hardware innovation.

• Merchant & Partner Engagement – Facilitate requirements workshops with merchants, dealers, and enterprise clients to validate hardware needs and ensure solutions meet expectations for functionality, reliability, and compliance. Document workshop outputs in the form of detailed and executive PRDs for both technical and executive audiences.

• Delivery & Certification – Collaborate with technology architecture, ODM partners, and certification bodies (PCI, EMV L1, L2, L3, FCC, CE, UL) to validate designs, direct testing, and support delivery teams throughout execution. Provide guidance to ensure product objectives, merchant experience, and compliance requirements are consistently met.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor’s or Master's degree in Engineering, Industrial Engineering, Engineering Management or MBA (or equivalent combination of relevant training and experience).

• 6–8+ years of product management experience, ideally in POS hardware, payments, IoT devices, or related in-store technology.

• Proven experience bringing hardware products from concept to market (roadmap, prototyping, testing, launch, lifecycle).

• Demonstrated ability to work with offshore OEM/manufacturing partners, BOMs, NREs, and certification cycles (e.g., PCI, EMV, CE/FCC/UL).

• Strong external-facing experience with merchants, enterprise clients, dealers/resellers, or channel partners.

• Track record of cross-functional leadership, driving alignment across engineering, QA, marketing, sales, legal, procurement, and support.

• Technical acumen with the ability to translate merchant and market needs into product requirements and engineering deliverables.

Preferred Qualifications

• Experience in a software development or hardware-software integration environment, especially within payments, POS, or IoT and edge device ecosystems.

• Background in embedded systems, firmware, or payment software integration alongside hardware product management.

• Familiarity with Agile methodologies and experience delivering hardware and software roadmaps in parallel.

• Direct experience with device testing, certification cycles (PCI, EMV, CE/FCC/UL), and compliance-driven product delivery.

• Professional services or client-facing experience, particularly in supporting enterprise retail or restaurant deployments.

• Strong understanding of omni-channel ordering and payment flows, including mobile, kiosk, handheld, and in-store POS integrations.

• Ability to bridge technical, operational, and business needs, aligning merchant requirements with engineering execution and go-to-market strategy.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Having ownership of a function, account or matrix management responsibilities, uses knowledge to ensure success, strengthen relationships, expand the business, and lead matrix teams on complex projects. Barriers to entry such as technical committee review may exist at this level.

• Job Complexity - Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups, both internal and external.

• Supervision - Acts independently to determine methods and procedures on new or special assignments.

Why Join Us?

• Be part of a Fortune 500 organization redefining the POS and payments hardware portfolio.

• Shape the future of in-store ordering and payment acceptance across restaurants, retail, and SMBs.

• Drive innovation at the intersection of hardware, payments, and merchant experience.

• Help scale Genius across a million+ merchant locations globally.

Benefits:
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

This position is eligible to be considered for remote hiring anywhere in the USA.

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].