Fraud and Risk Supervisor
Support, Evening
Posted on 1/16/2024
INACTIVE
FanDuel

1,001-5,000 employees

Fantasy sports and online U.S. sportsbook
Company Overview
Fanduel is on a mission to make sports more exciting. The company provides a daily fantasy sports platform with a range of game types for players with a guaranteed prize pool for the winners.
Data & Analytics

Company Stage

N/A

Total Funding

$4.6B

Founded

2009

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

9%

1 year growth

22%

2 year growth

79%
Locations
Atlanta, GA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
SQL
Salesforce
CategoriesNew
Sales & Account Management
IT & Security
Requirements
  • 2+ years of fraud and customer support experience in Daily Fantasy Sports or related online gaming, sports betting/e-commerce fields preferred
  • Bachelor's degree in business related field preferred
  • Direct experience managing or mentoring a team of associates
  • Advanced level of familiarity with online gaming fraud schemes and categories
  • Strong analytical ability; SQL experience preferred
  • Competence with Salesforce or comparative CRM tooling
  • Shift availability: Must be available to work between the hours of 5:30 pm – 3 am EST. Some weekend work is required
Responsibilities
  • Supervise a small team of Fraud and Risk Associates and assist in the day-to-day Fraud support operations
  • Organize monthly team scheduling and delegate daily task assignments
  • Monitor team productivity and provide constructive feedback and coaching
  • Create weekly and monthly scorecard assessments for continuous team improvement
  • Implement solutions based on existing or emerging Fraud trends
  • Work closely with leadership to assist in team strategy, overall KPI performance, and enhanced due diligence reporting
  • Lead team initiatives and projects to proactively mitigate loss and risk
  • Identify new or recurring threats and propose solutions and strategies for implementation
  • Assist in identifying, growing, and developing top talent within the Fraud Support Team
Desired Qualifications
  • Bachelor's degree in business related field
  • SQL experience
  • Competence with Salesforce or comparative CRM tooling