Full-Time

Customer Success Manager

Spire

Spire

501-1,000 employees

Satellite data and analytics for maritime

No salary listed

Glasgow, UK

Hybrid

Three days in-office per week required.

Category
Customer Experience & Support (1)

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Requirements
  • Three or more years of experience in Customer Success, Account Management, Customer Experience, or a similar customer-facing role within a SaaS, data, software, or technology business.
  • Proven experience managing enterprise or commercial customer relationships.
  • Excellent communication, presentation, and stakeholder management skills.
  • Strong commercial mindset with the ability to identify customer growth opportunities.
  • Comfortable managing multiple customer priorities across timezones in a fast-paced environment.
  • Highly organized with excellent attention to detail.
  • Able to simplify complex technical concepts for both technical and non-technical audiences.
  • Experience collaborating across Sales, Product, Engineering, and Support teams.
  • Self-motivated with a proactive, customer-first mindset.
  • Fluent in English.
Responsibilities
  • Own a portfolio of aviation customers throughout their post-sales lifecycle.
  • Lead customer onboarding and implementation, ensuring a smooth transition from Sales to Customer Success.
  • Develop trusted relationships with customer stakeholders and become their primary strategic advisor.
  • Drive customer adoption by helping customers fully utilize Spire's aviation products and capabilities.
  • Conduct regular business reviews to demonstrate value, measure success against customer objectives, and identify new opportunities.
  • Proactively monitor customer health, identify risks early, and execute retention strategies to minimize churn.
  • Partner with Sales on contract renewals, expansion opportunities, and cross-sell initiatives.
  • Gather customer feedback and translate market needs into actionable insights for Product and Engineering teams.
  • Coordinate with Technical Support and Engineering to ensure timely resolution of customer issues.
  • Maintain accurate customer records, success plans, and engagement activity within CRM systems.
  • Track and report against key Customer Success metrics including retention, renewals, product adoption, customer satisfaction, and NPS.
  • Become a trusted subject matter expert on Spire's Aviation solutions and industry trends.
Desired Qualifications
  • Experience working within aviation data, geospatial tracking data or related industries.
  • Experience supporting enterprise SaaS, API, or data platform customers.
  • Familiarity with CRM platforms such as HubSpot or Salesforce.
  • Experience managing customer success metrics including retention, renewals, adoption, and NPS.

Spire Global collects and analyzes satellite data to provide real-time information for maritime tracking, weather forecasting, and global intelligence. It uses a constellation of nanosatellites to observe ship positions and weather, then downlinks data that is processed into insights delivered through APIs and data licenses. It differentiates itself with broad, real-time coverage from a large network of small satellites and API-centric data products for easy integration. Its goal is to help customers optimize operations, improve safety, and support decision-making across shipping, weather, and government intelligence.

Company Size

501-1,000

Company Stage

IPO

Headquarters

Tysons, Virginia

Founded

2012

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Simplify Jobs

Simplify's Take

What believers are saying

  • NOAA awarded Spire a $3.7 million RO contract on August 14, 2026.
  • Spire won a $3 million HyMS extension on August 4, 2026, plus an eight-figure negotiation.
  • RFGL capacity increased tenfold in 2026, adding international customers and defense demand.

What critics are saying

  • Spire’s Q2 2026 revenue was $18 million, and the second-half ramp remains critical.
  • A customer suspended a contract in March 2026, with cancellation or termination due August 29.
  • If NOAA renewal timing slips, Spire loses a key weather anchor and breakeven slips past 2027.

What makes Spire unique

  • Spire’s owned nanosatellite constellation delivers proprietary weather, RF geolocation, and space-services data globally.
  • Munich manufacturing and reserved launch capacity through 2028 support industrialized, vertically integrated constellation deployment.
  • Eric Mellinger joined August 3, 2026, strengthening government and defense go-to-market execution.

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Benefits

Hybrid Work Options

Unlimited Paid Time Off

Professional Development Budget

Mental Health Support

Company Equity

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Yahoo Finance
Aug 20th, 2026
Spire Global shares plunge 84% since SPAC debut despite 24% revenue growth forecast to $99M by 2027

Spire Global, a satellite-based data and analytics company, has seen its share price plummet from $83.36 at its SPAC debut five years ago to around $13 today. Despite this decline, the company shows signs of potential recovery. After divesting its maritime business, Spire's revenue fell 35% to $71.6 million in 2025. However, analysts project revenue growth of 11% to $79.6 million in 2026 and 24% to $99 million in 2027. The company continues serving aviation, weather modelling, and defence markets through its proprietary nanosatellite constellation. With an enterprise value of $536 million, Spire trades at less than seven times this year's sales, considerably cheaper than SpaceX's 40 times sales valuation. Analysts expect the company to significantly narrow its net losses through 2027.

Yahoo Finance
Aug 19th, 2026
Spire Global reaffirms guidance with 50% core revenue growth, secures 8-figure NOAA contract negotiation

Spire Global reported second-quarter 2026 revenue of $18 million. Excluding the maritime business divested last year, core revenue grew both year-over-year and sequentially, representing the company's strongest core revenue quarter since the divestiture. Chief executive officer Theresa Condor reaffirmed the company's full-year revenue guidance, which projects 50% year-over-year core revenue growth at the midpoint. She described 2026 as a "sequentially building second-half-weighted year". The company reported progress on key milestones, including advancement of proposals submitted to NOAA in May. Spire is currently negotiating an eight-figure contract opportunity related to its Hyperspectral Microwave Sounder capability, following successful on-orbit validation of its HyMS payload. Spire also noted progress on RFGL contract activity and continued expansion of its RFGL collection capacity.

Yahoo Finance
Aug 13th, 2026
Spire Global reaffirms $75M–$85M 2026 revenue target as Q2 core revenue jumps 16%

Spire Global reported second-quarter revenue of $18 million and reaffirmed its 2026 revenue outlook of $75 million to $85 million. The satellite-data company cited growing government weather, radio frequency geolocation and international defence opportunities. Core revenue, excluding the divested maritime business, increased 16% year over year and 19% sequentially, driven by higher space-services data delivery and increased RF geolocation data purchases. More than 85% of the company's full-year guidance was under contract as of end-July, up from 76% in May. Spire maintained its expectation to reach adjusted EBITDA breakeven between late 2026 and early 2027. The company ended the quarter with approximately $92 million in cash equivalents and marketable securities and remains debt-free.

MarketBeat
Aug 12th, 2026
Spire Global Q2 earnings call highlights.

Spire Global Q2 earnings call highlights. August 12, 2026 Key points. * Spire reported $18 million in second-quarter revenue and reaffirmed its 2026 outlook of $75 million to $85 million. More than 85% of full-year guidance was under contract, although management expects most of the second-half revenue increase in the fourth quarter. * Growth is being driven by government weather programs and RF geolocation demand. NOAA opportunities include a $5 million HyMS extension and a potential eight-figure contract, while RFGL capacity has increased roughly tenfold and the company added several new international customers. * Adjusted EBITDA remained negative at $8.6 million, but improved year over year, and Spire maintained its target of reaching breakeven between late 2026 and early 2027. The company ended the quarter debt-free with about $92 million in cash and marketable securities, while a legal ruling awarded Spire approximately $12.4 million. * MarketBeat previews the top five stocks to own by September 1st. Spire Global NYSE: SPIR reported second-quarter revenue of $18 million and reaffirmed its 2026 revenue outlook of $75 million to $85 million, as the satellite-data company cited growing government weather, radio frequency geolocation and international defense opportunities. Chief Executive Officer Theresa Condor said core revenue, excluding the maritime business divested last year, increased both year over year and sequentially. Chief Financial Officer Ali Engel said core revenue rose 16% from a year earlier and 19% from the first quarter, driven primarily by higher delivery of space-services data and increased RF geolocation, or RFGL, data purchases. Second-half ramp remains central to outlook. Spire reported first-half revenue of $33.9 million, meaning its full-year outlook implies roughly $41 million to $51 million of revenue during the second half. Engel told analysts that revenue should increase in the third quarter, but that the majority of the anticipated step-up is expected in the fourth quarter. As of the end of July, more than 85% of the company's full-year guidance was under contract, up from 76% in May, Condor said. The contracted base includes NOAA radio occultation work, European radio occultation programs, space-services contracts and expanded commercial agreements. The company maintained its expectation to reach adjusted EBITDA breakeven between late 2026 and early 2027. Second-quarter adjusted EBITDA was negative $8.6 million, an improvement of 16% year over year and 15% sequentially, which Engel attributed primarily to lower operating expenses. Non-GAAP gross margin was 38%, down from 52% a year earlier. Engel said the decline stemmed from the cancellation for convenience of the WildFireSat contract and related balance-sheet cleanup. She said Spire expects gross-margin expansion in the second half as revenue grows against a relatively fixed cost base, and reiterated a longer-term gross-margin target of 60% to 70%. Cash flow used in operations totaled $23.4 million, improving 32% year over year and 11% sequentially. Spire ended the quarter with approximately $92 million in cash equivalents and marketable securities and said it remains debt-free. Engel said the company expects about $27 million of fixed-asset and property, plant and equipment purchases for the full year. NOAA opportunities advance. Condor said Spire had been pursuing more than $150 million of opportunities across NOAA's portfolio. During the quarter, a NOAA hyperspectral microwave sounder, or HyMS, data contract extension was signed with a value of up to $5 million over nine months. Separately, Spire is negotiating an eight-figure HyMS contract opportunity following on-orbit validation of its payload. Discover more Stock research tools Condor said the two microwave-sounding opportunities are separate and that the larger opportunity could be awarded within the next month. The company's existing NOAA radio occultation, or RO, contract, valued at $11.2 million last year, remains in execution. Spire expects the RO renewal to arrive in two phases as NOAA establishes a multiyear $8 billion indefinite-delivery, indefinite-quantity contract vehicle. The company expects a shorter bridge award in August, followed by a longer-term award once the IDIQ is in place. Condor said the combined follow-on RO contracts are expected to exceed last year's $11.2 million annual value, while noting that the bridge award itself would not cover a full year. International weather demand also expanded. Spire said its annual EUMETSAT RO-data contract was increased to more than EUR 4 million annually. The company also signed two six-figure commercial contracts in early July for global weather forecasts and historical weather data. RF geolocation capacity and customer base expand. Spire secured RFGL awards from four new international customers in the second quarter, following five new U.S. awards and three new international customers reported in the first quarter. Condor said the company's RFGL capacity has increased about tenfold since the beginning of the year, largely because of new satellites, while upgrades and active constellation management also support the capability. The company launched 19 satellites in the first quarter and said they are reaching full operational status on schedule. It launched another 10 satellites in early July, bringing its 2026 total to 29 satellites. Condor said the newer satellites and single-satellite geolocation capabilities for S-band and X-band signals broaden collection capacity and lower the constellation cost of coverage. Spire has reserved launch capacity through 2028. It also opened a satellite manufacturing facility in Munich in May, adding to manufacturing operations in North America and the U.K. The company said its combined production capacity is approximately 300 to 400 satellites annually. In July, Spire also established its first cross-plane optical inter-satellite laser link between two equipped satellites. Condor said the link was held for more than five minutes over about 5,000 kilometers and is intended to reduce data latency and dependence on ground-station proximity as the constellation expands. European partnerships and legal ruling. During the quarter, Spire announced partnerships with German companies Schaeffler and Diehl Defence. Condor said the collaborations are intended to explore sovereign European space infrastructure, satellite technologies and defense applications. She told analysts Spire expects to provide products, capabilities and space heritage through the relationships, with potential for some revenue in 2026, though certain opportunities may take longer to develop. Management also pointed to European defense spending and proposed European Union space initiatives as supportive of long-term demand for space-based intelligence, surveillance and reconnaissance capabilities. Condor said the company expects its international RFGL awards to provide early evidence of this demand reaching its backlog. Finally, Spire disclosed in an 8-K that all claims brought by NorthStar had been dismissed and that approximately $12.4 million was awarded in Spire's favor. Engel said legal expenses related to the matter should decline, while costs associated with the WildFireSat termination have also largely slowed. About Spire Global (NYSE:SPIR). Spire Global NYSE: SPIR is a space-to-cloud data and analytics company that operates a constellation of low Earth orbit nanosatellites to collect radio occultation, maritime Automatic Identification System (AIS), and aviation tracking data. By leveraging proprietary satellite hardware and ground infrastructure, Spire captures precise, near-real-time observations of Earth's atmosphere, oceans, and surface traffic to power downstream analytics for weather forecasting, fleet optimization, and safety monitoring. The company's core offerings include weather and climate intelligence derived from GPS radio occultation, which enhances numerical weather prediction models; maritime domain awareness services that track vessel movements and supply chain dynamics; and aviation analytics that monitor air traffic for efficiency and security applications. This instant news alert was generated by narrative science technology and financial data from MarketBeat in order to provide readers with the fastest reporting and unbiased coverage. Please send any questions or comments about this story to [email protected]. Continue following MarketBeat Before you consider Spire Global, you'll want to hear this. MarketBeat keeps track of Wall Street's top-rated and best performing research analysts and the stocks they recommend to their clients on a daily basis. MarketBeat has identified the five stocks that top analysts are quietly whispering to their clients to buy now before the broader market catches on... and Spire Global wasn't on the list. While Spire Global currently has a Moderate Buy rating among analysts, top-rated analysts believe these five stocks are better buys. Robotics and automation are rapidly becoming essential infrastructure across healthcare, manufacturing, logistics, and many other industries. "Physical AI" is coming to the United States, and there are four ways that investors can gain exposure to this new robotics revolution. Plus, learn which seven companies are most positioned to benefit as intelligent robots enter the workforce.

Associated Press
Jul 17th, 2026
Spire Global names Eric Mellinger chief commercial officer to drive growth strategy

Spire Global has appointed Eric "Mell" Mellinger as chief commercial officer, effective 3 August 2026. The space-based data and analytics provider said Mellinger will oversee its go-to-market strategy, business development, sales, and customer growth initiatives. Mellinger joins from Mantech International Corporation, where he served as vice president for business development and growth leader in the defence and space sector. At Mantech, he led a team that developed an annual business pipeline exceeding $4 billion and contributed to over $2.5 billion in contract awards. Prior to Mantech, Mellinger worked with the House Armed Services Committee on defence acquisition reform. He spent 30 years in the United States Marine Corps, retiring as a colonel.