IT Operations Lead
Confirmed live in the last 24 hours
Zipline

1,001-5,000 employees

Automated delivery system for equitable global logistics
Company Overview
Zipline stands out for its commitment to equitable logistics, utilizing advanced robotics and autonomy to operate the world's largest automated delivery system, serving millions globally. The company has demonstrated industry leadership through significant projects such as powering Rwanda's national blood delivery network, Ghana's COVID-19 vaccine distribution, and providing on-demand home delivery for Walmart. With a focus on clean, electric logistics, Zipline not only reduces environmental impact but also enhances accessibility, making it a compelling place to work for those passionate about technology and social impact.
Robotics & Automation
Aerospace

Company Stage

Series F

Total Funding

$833.1M

Founded

2014

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

8%

1 year growth

31%

2 year growth

89%
Locations
San Bruno, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Management
CategoriesNew
Sales & Account Management
IT & Security
Requirements
  • Proven experience (5+ years) in IT operations management, with a strong track record of overseeing complex IT environments
  • Expertise in IT security practices, risk management, and compliance frameworks
  • Strong leadership and team management skills, with the ability to motivate and guide technical teams effectively
  • Excellent problem-solving and decision-making abilities
  • Effective communication skills to interact with technical and non-technical stakeholders
  • The starting cash range for this role is $110,000 - $140,000. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; overtime pay; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more
  • We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
Responsibilities
  • IT Operations Management: Lead and manage the IT operations team, overseeing daily activities, setting priorities, and ensuring smooth and efficient operations of all IT systems, services, processes, and the Help Desk
  • Administration of SaaS platforms: Monitor and manage users in all SaaS platforms that serve Zipline
  • Incident and Problem Management: Lead the response to IT incidents and problems, coordinating with technical teams to diagnose and resolve issues quickly
  • Procurement: Monitor system usage and plan for future growth by forecasting resource needs and recommending hardware or software upgrades
  • Team Leadership and Development: Mentor and guide IT operations team members, fostering a culture of continuous learning and professional growth. Conduct performance evaluations and provide constructive feedback
  • Process Improvement: Continuously assess and optimize IT processes to enhance efficiency and effectiveness. Implement best practices and automation where applicable
  • Stakeholder Communication: Communicate IT operational status, updates, and potential impacts to senior management and other relevant stakeholders
  • Budget Management: Collaborate with the IT leadership team to manage the IT operations budget, making cost-effective decisions that align with organizational goals
  • A/V Management: Oversee all A/V operations and equipment including but not limited to video conferencing, soundboard management, mobile a/v stations, occasional off-site event set-ups
Desired Qualifications
  • Experience with cloud technologies and migration strategies in the following is a plus: