Full-Time
Senior Product Manager
Zoom Phone
Posted on 9/20/2025
Zoom
10,001+ employees
Video conferencing and webinar platform
Compensation Overview
$98.9k - $228.7k/yr
San Jose, CA, USA
Hybrid
The job is hybrid, indicating a mixture of remote and in-person work.
 Product (1) |
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- Bachelor’s degree in a technical field (e.g., Computer Science, Electrical Engineering) with 10 years of product management experience focused on telephony solutions.
- Excellent communication skills, capable of influencing, inspiring, simplifying ideas, telling impactful stories, and driving clear decisions.
- Proven success in telephony-centric businesses, with experience in enterprise SaaS, communication, and collaboration products.
- Strong understanding of cloud or premise-based enterprise unified communications platforms, with a demonstrated ability to deliver innovative solutions in dynamic environments.
- Familiarity with SIP signaling, RTP, WebRTC, H.323, and telephony hardware (e.g., PBX systems, IP phones).
- Understanding of QoS, network latency, jitter, and packet loss, and their impact on call quality.
- Experience with APIs for integrating telephony services (e.g., RESTful APIs) and Agile processes for managing scrum teams.
- Define and prioritize product features and enhancements to delight customers.
- Translate customer needs into well-defined user stories, business requirements, and functional requirements for core management systems and services.
- Own, define, and groom product backlogs while working alongside development and design teams to drive agile delivery.
- Collaborate closely with other product managers, product marketing, and multiple cross-functional teams to define and maintain the core management platform roadmap.
- Track product KPIs and analyze product usage data to identify trends and reveal requirements that best enable customer happiness.
- Serve as the product expert by evaluating similar and adjacent products, understanding industry trends, and working closely with key customers and stakeholders.
- Experience in driving enterprise SaaS, communication, and collaboration products and technologies is a strong advantage.
Zoom provides video conferencing and online meeting solutions that help people connect remotely. Its main product is video conferencing software that lets users host or join meetings with high-quality video and audio, share screens, chat, and use features like virtual backgrounds. It also offers Zoom Webinars and Zoom Events for larger virtual gatherings, plus add-ons and integrations that extend the platform. Compared with competitors, Zoom emphasizes a simple, easy-to-use experience with reliable performance and the ability to scale from small teams to large organizations, along with a freemium model and a broad ecosystem of integrations. The company’s goal is to enable flexible, real-time communication and collaboration for work, education, healthcare, and everyday life, helping people connect and collaborate across distances.
Company Size
10,001+
Company Stage
IPO
Headquarters
San Jose, California
Founded
2013
Simplify's Take
What believers are saying
- AI Companion paid monthly active users grew 184% year over year.[6]
- Enterprise revenue reached $755.7 million, up 7.2% year over year.[6]
- Zoom’s Anthropic stake was valued near $1.27 billion after February 2026 funding.[6]
What critics are saying
- Microsoft Teams bundles meetings, chat, Office, and Copilot against Zoom.[5]
- Core revenue grew only 5.5%, signaling saturation in meetings.[6]
- AI monetization remains unproven if Companion usage fails to raise ARPU.[6]
What makes Zoom unique
- Eric Yuan founded Zoom in 2011 after leaving Cisco Webex.[3]
- Zoom offers unified video, chat, documents, and phone in one platform.[5]
- Its AI Companion and My Notes features extend beyond core conferencing.[2]
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hybrid Work Options
Flexible Work Hours
Stock Options
Company Equity
Paid Vacation
Paid Sick Leave
Growth & Insights and Company News
6 month growth
↓ -2%1 year growth
↑ 0%2 year growth
↓ -2%Zoom Communications announced the resignation of Chief Operating Officer Aparna Bawa whilst launching its Take Back Lunch initiative, powered by Zoom AI Companion 3.0. The company is trading at $84.02, approximately 14% below the average analyst target of $97.33. Zoom's shares have risen 8.4% over the past month and 26% over the past year, though the five-year picture shows a 75.5% decline. The company trades at a price-to-earnings ratio of 13.0, well below the software industry average of 30.1. Analysts expect earnings to decline by an average of 9.5% annually over the next three years, making adoption of AI-driven productivity tools crucial. The COO departure and AI product launch come as investors assess how collaboration platforms integrate AI into workplace routines.
Zoom Communications reported fiscal fourth-quarter 2026 adjusted earnings of $1.44 per share, missing estimates by 2.7%, whilst revenues of $1.25 billion beat expectations by 1.18%, rising 5.3% year over year. Shares have gained approximately 5% since the earnings report. Enterprise revenues increased 7.1% year over year to $757.3 million, representing 60.7% of total revenues. Customers contributing over $100,000 in trailing 12-month revenues grew 9.3% to 4,468, accounting for 33% of revenues. Non-GAAP gross margin expanded 100 basis points to 79.8%. Free cash flow was $338.4 million for the quarter. The company held $7.8 billion in cash, cash equivalents and marketable securities as of 31 January 2025.
Needham & Company reaffirmed a "Buy" rating on Zoom Communications with a $100 price target on 13 March 2026, suggesting significant upside from its current trading level of $76.61. The consensus analyst price target of $97.50 implies 25% upside potential, with 56% of analysts maintaining bullish ratings. The investment firm highlighted Zoom's undervalued AI growth potential, citing products like ZVA 3.0 and Custom AI Companion 3.0 as major drivers. Needham views the recent sell-off, triggered by lower-than-expected FY 2027 free cash flow guidance, as an attractive entry point. On 10 March 2026, Zoom expanded its enterprise agentic AI platform, adding workflow orchestration across Zoom Workplace, Zoom Phone and Zoom CX to automate tasks and reduce operational inefficiencies.
Pindrop has integrated its real-time deepfake detection and voice authentication technology into Zoom Contact Center. The integration embeds Pindrop's AI-driven tools — including Pulse, Passport and Protect — directly within Zoom's customer experience platform, enabling continuous fraud detection and identity verification during customer interactions. According to Pindrop's recent report, AI-driven fraud surged 1,210% in 2025, with synthetic audio emerging as a major threat. Pindrop Pulse analyses call audio, metadata, device intelligence and behavioural patterns to distinguish legitimate customers from fraudsters whilst detecting AI-generated impersonation and synthetic voice fraud. The technology provides passive voice authentication across the customer journey, from interactive voice response systems to live agents and AI-powered interactions, reducing friction for genuine callers whilst maintaining security.
Zoom has expanded its AI Companion platform with custom agents, workflow templates and new document tools. The company reported that AI Companion monthly active users more than tripled year-on-year in Q4 FY26. The updates include custom agents and workflow templates launching in April 2026, enabling users to automate tasks such as drafting meeting notes or updating CRMs. Expanded connectors to ServiceNow, Box and Google Drive are now available. New AI Docs, AI Sheets and AI Slides features will convert meeting insights into collaborative documents, with previews expected in spring 2026. Zoom's strategy centres on interoperability with third-party tools rather than competing directly with Microsoft and Google's integrated suites. The company uses a federated AI system routing tasks to models from OpenAI, Anthropic and Meta, positioning itself as an automation layer across existing software.