Training Lead
Posted on 7/19/2023
INACTIVE
Higharc
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Requirements
  • Have 8+ years of direct customer training experience for a highly technical enterprise software solution
  • Have experience with developing and writing a technical training plan
  • Possess a commitment to quality-driven results
  • Are an autonomous and self-paced learner who can deep dive into products or processes where necessary
  • Easily build relationships across functions to cross-pollinate insights that make our training content excellent
  • Have a high EQ and strong communication skills-interpersonal, written, and verbal
Responsibilities
  • Become a product expert and own our training curriculum - from development to (occasional) delivery, program evaluation and continuous improvement
  • Recommend and own the tools and processes necessary to drive a successful training program
  • Conduct relevant Training Needs Analysis, culminating in the creation of a prioritized training delivery roadmap
  • Work to identify both quick-win and longer term improvements that can be made to the onboarding and training experience
  • Collaborate closely with Product, Customer Success, Sales, and other teams to ensure alignment between content and customer needs
  • Own the content of segmented onboarding and ongoing product understanding, assess any necessary changes in training or customer needs with an innovative mindset, delivering engaging learning opportunities for our customers