What You’ll Do:

• Support Macs, Windows PCs, IOS devices, network equipment, and related peripherals.
• Maintain and manage JAMF Pro MDM environment with JAMF administration skillset/experience required.  
• Maintain and manage Okta SSO/MFA identity and access management platform with identity management administration skillset/experience required. 
• Receive, coordinate, and resolve all daily incidents and requests via the ticketing system, ensuring strong communication and resolution SLAs are met.     
• Assist in the new hire on-boarding and offboarding processes: equipment deploys, account creation, imaging, setup, training, equipment retrieval, account management, security protocols.  Ensure processes are followed and coordinated with respective departments. 
• Coordinate and prioritize daily team workload and first level technical escalations.
• Follow up with users on incidents and requests, convey technical solutions and facilitate implementation of fixes for issues with training and documentation.
• Create and maintain documentation on Helpdesk policies, IT technical KB articles, user support, and technology training.
• Assist and maintain A/V setups, troubleshooting, support, and implementations for company meetings held in the San Francisco office.
• Develop strong interpersonal relationships with end users and vendors.
• Work directly with MSP vendors for technology implementations, projects, troubleshooting and issue triage.
• Manage all IT equipment and application inventory, licensing, and asset tracking.
• Evaluate procedures and IT service enhancements to improve overall quality of service.
• Work with the IT team on projects, development testing and performance benchmarking for current and future hardware and application implementations.
• Support Applications and Infrastructure in Cloud SaaS environments including collaboration and Directory Services platforms.  

What You Have:

• 4-7+ years IT Support and Service including hardware, application, onboarding and offboarding experience in an Enterprise IT environment.
• Comptia A+, Net+, MCITP, GCP certifications or equivalent experience.  
• Minimum 2 years of JAMF or other Mac-based MDM administration experience and skillset is required.  JAMF certification a plus.
• Minimum 2 years of SSO/MFA solution administration experience and skillset is required.  Okta experience/certification a plus.  
• Experience with Google, Apple, and Microsoft products in an Enterprise environment; Mac subject matter expert is required.  ACMT certification is a plus.
• Experience with conferencing, collaboration, and communication software along with other cloud-based applications including, Zoom, Google Meets, Slack, Dropbox.
• An instinctive drive and interest to solve problems through building long-term solutions and proactive measures.
• A sense of urgency and a commitment to timely completion of projects.  Must be able to work creatively, calmly, flexibly and under tight deadlines in order to respond quickly and positively to shifting/multiple demands and opportunities.
• Attention to detail along with a commitment to quality and confidentiality.
• The ability to work independently with a keen sense for finding missing opportunities to elevate the team to new standards.

What You’ll Get:

• Join the Atomic network of professionals spanning across our dozen+ portfolio companies.
• Competitive compensation (base + equity)
• Great benefits (flexible PTO, medical, dental, vision, 401K).