Senior IT Support Specialist
Posted on 3/16/2023
Miami, FL, USA
Experience Level
Desired Skills
Google Cloud Platform
  • 4-7+ years IT Support and Service including hardware, application, onboarding and offboarding experience in an Enterprise IT environment
  • Comptia A+, Net+, MCITP, GCP certifications or equivalent experience
  • Minimum 2 years of JAMF or other Mac-based MDM administration experience and skillset is required. JAMF certification a plus
  • Minimum 2 years of SSO/MFA solution administration experience and skillset is required. Okta experience/certification a plus
  • Experience with conferencing, collaboration, and communication software along with other cloud-based applications including, Zoom, Google Meets, Slack, Dropbox
  • An instinctive drive and interest to solve problems through building long-term solutions and proactive measures
  • A sense of urgency and a commitment to timely completion of projects. Must be able to work creatively, calmly, flexibly and under tight deadlines in order to respond quickly and positively to shifting/multiple demands and opportunities
  • Attention to detail along with a commitment to quality and confidentiality
  • The ability to work independently with a keen sense for finding missing opportunities to elevate the team to new standards
  • Support Macs, Windows PCs, IOS devices, network equipment, and related peripherals
  • Maintain and manage JAMF Pro MDM environment with JAMF administration skillset/experience required
  • Maintain and manage Okta SSO/MFA identity and access management platform with identity management administration skillset/experience required
  • Receive, coordinate, and resolve all daily incidents and requests via the ticketing system, ensuring strong communication and resolution SLAs are met
  • Assist in the new hire on-boarding and offboarding processes: equipment deploys, account creation, imaging, setup, training, equipment retrieval, account management, security protocols. Ensure processes are followed and coordinated with respective departments
  • Coordinate and prioritize daily team workload and first level technical escalations
  • Follow up with users on incidents and requests, convey technical solutions and facilitate implementation of fixes for issues with training and documentation
  • Create and maintain documentation on Helpdesk policies, IT technical KB articles, user support, and technology training
  • Assist and maintain A/V setups, troubleshooting, support, and implementations for company meetings held in the San Francisco office
  • Develop strong interpersonal relationships with end users and vendors
  • Work directly with MSP vendors for technology implementations, projects, troubleshooting and issue triage
  • Manage all IT equipment and application inventory, licensing, and asset tracking
  • Evaluate procedures and IT service enhancements to improve overall quality of service
  • Work with the IT team on projects, development testing and performance benchmarking for current and future hardware and application implementations
  • Support Applications and Infrastructure in Cloud SaaS environments including collaboration and Directory Services platforms
Desired Qualifications
  • Experience with Google, Apple, and Microsoft products in an Enterprise environment; Mac subject matter expert is required. ACMT certification is a plus

501-1,000 employees

Venture capital firm
Company Overview
Atomic is a place for anyone with an entrepreneurial spirit to build, launch, and scale products and companies solving painful problems in huge markets. Atomic pioneered the studio-fund model of bringing together ideas, capital, talent, and resources to start companies in parallel and has built successful companies across industries ranging from fintech, web3, and the workplace to proptech, education, and the enterprise.