Full-Time
Associate Director, Commerce Operations
Retail Management Services, Amazon
Updated on 9/10/2026
Wunderman Thompson
5,001-10,000 employees
Integrated creative, data-driven marketing agency
Compensation Overview
$75k - $180k/yr
New York, NY, USA
Hybrid
Four days in the office per week on average.
 Operations & Logistics (1) |
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- 5-8 years of experience managing enterprise-level Amazon Vendor Central (1P) and Seller Central (3P) accounts, ideally within an agency setting.
- Ability to interpret complex data and turn performance trends into actionable recommendations, using commercial judgment to connect Amazon execution to business outcomes and present to client stakeholders.
- Deep, practical knowledge of Amazon inventory templates, category templates, variation relationships, and the Amazon ticketing ecosystem.
- Highly proficient in Microsoft Excel, including VLOOKUPs, Pivot Tables, Concatenate, and Text-to-Columns, to manipulate large catalog data sets.
- Ability to pull raw data such as Purchase Orders, Weeks of Cover, and Traffic and turn it into highly visual, executive-ready presentations that highlight lost opportunities and clear next steps.
- Provide day-to-day strategic support by bringing commercial context and clarity to complex business results, marketplace trends, and operational issues.
- Advise on priorities across promotions, content, catalog, availability, and retail execution, delivering proactive recommendations to drive performance and growth.
- Guide best practices for catalog setup, product content, PDP optimization, A+ Content, imagery, variation structures, and retail readiness.
- Conduct holistic audits of marketplace operations, analyzing and presenting findings on in-stock availability, purchase order rejection rates, missed sales, and SKU-level profitability.
- Partner with commerce managers to resolve complex operational scenarios, catalog errors, and suppressions, establishing clear escalation paths for platform hurdles.
- Review Amazon performance data to provide strategic interpretation of what is happening, why it matters, and what should happen next.
- Connect core retail metrics, including sales, traffic, conversion, share of search, and buy box performance, to broader client business goals.
- Identify emerging risks and growth opportunities by evaluating retail drivers beyond raw data, including promotional support, content quality, and operational friction.
Wunderman Thompson blends creative advertising, data-driven consultancy, and technology to drive growth for brands. It delivers creative campaigns and brand strategies, uses data and insights to help businesses transform, and offers technology solutions such as WaterLight, a product that converts salt water into electrical power. The company earns revenue through project-based fees, retainers, and performance-based incentives. It differentiates itself with an integrated approach that combines creativity, data, and technology, backed by global clients and award-winning work. Its goal is to help ambitious brands grow by delivering measurable, impactful results.
Company Size
5,001-10,000
Company Stage
M&A
Total Funding
N/A
Headquarters
New York City, New York
Founded
1958
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Simplify's Take
What believers are saying
- VML won Kohl's digital transformation work, signaling sticky enterprise demand in 2025.
- Healthcare and B2B remain strong; VML cites these as core growth categories.
- VML kept winning awards in 2026, including Gold at the ANDY Awards.
What critics are saying
- WPP cut hundreds of jobs in 2026, with VML employees notified directly.
- The FTC and eight states sued WPP in April 2026 over ad-buying practices.
- VML's brand is gone; integration into VML creates execution risk and identity drift.
What makes Wunderman Thompson unique
- Wunderman Thompson lives on inside VML, uniting commerce, data, and creative scale.
- VML combines 30,000 people across 64 markets, giving global delivery depth.
- WPP Open gives VML proprietary AI tooling with OpenAI, Claude, and Gemini.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Company News
Chauhan joins Enormous from Wunderman Thompson (now VML) where in his last role, he served as Managing Partner (North) & Chief Client Officer (WT India).
Hurley joins BAM from Wunderman Thompson (now VML), where she worked on Nestlé, Kelloggs, Treasury Wine Estates, Visit Canberra and Victoria Police.
In this role, Maia, who joins from Wunderman Thompson Health where she was the agency's first global CCO, will "oversee the creative product across all Ogilvy Health offerings including brand development, strategy, experience and innovation, PR and influence, medical education, and market access," according to a press release.
Katie Mulligan joins from Wunderman Thompson and Matt Williams moves from his role as global head of marketing at parent company MSQ.
Varatharajan joins from Wunderman Thompson (now VML), where he was head of growth and consulting.