Lead Learning Systems & Instructional Design Specialist

The Lead Learning Systems & Instructional Design Specialist reports to the Director of Instructional Design and Technology and occasionally serves in the Director's absence as needed. This full-time, 12-month position works closely with the Director to provide research-based support and training in instructional technology, instructional design, accessibility, and learning management systems.

The position supports the effective use of instructional technology across the College, partners with faculty and staff to develop engaging and accessible learning experiences, and assists with the maintenance and operation of classroom and online instructional technologies.

Minimum Qualifications

• Master's degree in Instructional Design, Educational Technology, or a related field.
• Experience in IT systems administration, learning management system (LMS) management, or web development, with demonstrated expertise managing learning technologies, system integrations, or web platforms, preferably in a higher education environment.
• At least three years of experience in teaching and/or curriculum development, including experience with online, hybrid, and face-to-face instruction.
• Experience developing and facilitating instructor-led and self-paced training, preferably in virtual environments.
• Experience developing training and professional development programs for diverse audiences.
• Advanced knowledge of instructional design principles, Universal Design for Learning (UDL), and best practices in curriculum and training design.
• Working knowledge of ADA and WCAG accessibility standards and demonstrated ability to create accessible instructional materials and remediate inaccessible documents.
• Demonstrated technical proficiency with one or more LMS platforms, Microsoft Office, and Google Workspace.
• Experience providing end-user technical support and troubleshooting LMS and classroom instructional technology issues.
• Strong interpersonal, written, and verbal communication skills.
• Strong organizational, project management, and time-management skills, with the ability to manage multiple projects and priorities simultaneously.
• Demonstrated problem-solving and troubleshooting skills with strong attention to detail.
• Experience with online meeting and collaboration platforms such as Kaltura Classroom, Google Meet, Microsoft Teams, Zoom, or similar technologies.
• Working knowledge of the use of artificial intelligence (AI) in teaching and learning.
• Commitment to accessibility, inclusion, and equitable practices in educational technology.

Preferred Qualifications

• Experience administering Blackboard Ultra.
• Experience with LTI 1.3 integrations.
• Experience working with APIs and data synchronization between an LMS and other internal or external platforms.
• Knowledge of IT security practices and applicable regulations, including FERPA, GDPR, and HIPAA.
• Experience maintaining or enforcing security policies designed to protect data and systems.
• Familiarity with HTML.
• Experience with Kaltura or other video management platforms.
• International Association of Accessibility Professionals (IAAP) certification, such as CPACC or ADS.
• Experience supporting instructional technology and classroom technology systems, including Crestron.
• Experience with recording studios, lightboards, multimedia systems, or related instructional technology.

Job Responsibilities

The Lead Learning Systems & Instructional Design Specialist reports to the Director of Instructional Design and Technology and occasionally serves in the Director's absence as needed. This full-time, 12-month position works closely with the Director to provide research-based support and training in instructional technology, instructional design, accessibility, and learning management systems.

The position supports the effective use of instructional technology across the College, partners with faculty and staff to develop engaging and accessible learning experiences and assists with the maintenance and operation of classroom and online instructional technologies.

Instructional Design

• Partner with faculty to design and develop engaging, effective online and hybrid courses aligned with the College's academic goals and recognized standards for high-quality online learning.
• Consult with faculty on instructional design, pedagogy, and the effective use of educational technologies to enhance student learning.
• Support faculty in designing and developing instructional materials, videos, course modules, and other learning resources for online, hybrid, and face-to-face courses.
• Incorporate emerging technologies, including generative AI, into course design and pedagogy in thoughtful, effective, and appropriate ways.
• Support faculty in applying accessibility, inclusion, and Universal Design for Learning principles to course content, design, and delivery.
• Develop instructor-led and online training materials, including participant materials, facilitator guides, train-the-trainer materials, online training courses, videos, and web conferences for faculty, staff, and students.
• Research and evaluate emerging instructional technologies, tools, and best practices in higher education and recommend improvements based on institutional needs and student learning outcomes.
• Participate in ongoing professional development to remain current with instructional technology, LMS platforms, accessibility standards, AI, and higher education trends.
• Conduct training needs assessments and evaluate the effectiveness of training programs.
• Develop and recommend new training programs and improvements to existing programs based on identified needs and emerging technologies.
• Collaborate with faculty, staff, instructional designers, instructional technologists, IT personnel, and other stakeholders to develop learning solutions aligned with institutional goals.

LMS Administration

• Share responsibility with the Director for administration, management, maintenance, and support of the College's LMS.
• Configure the LMS and manage user access, course information, and related systems.
• Provide technical support and troubleshooting for faculty, staff, and students experiencing LMS-related issues.
• Develop and maintain LMS documentation, resources, and user support materials.
• Create and monitor vendor helpdesk requests and coordinate with vendors to resolve technical issues in a timely manner.
• Collaborate with instructional designers, instructional technologists, IT staff, faculty, and other stakeholders to integrate tools and features that enhance teaching and learning.
• Collaborate with vendors and internal IT teams on system upgrades, integrations, and compatibility with existing and emerging technologies.
• Manage the integration of multimedia and interactive elements within the LMS.
• Generate, analyze, and distribute reports related to LMS usage, course completion, and other relevant metrics to support academic and operational decision-making.
• Assist with periodic reviews of the LMS to ensure compliance with institutional policies, data security standards, accessibility requirements, and applicable regulations, including ADA, WCAG, and FERPA.
• Maintain the confidentiality and security of student records and other protected information.
• Assist with the implementation and evaluation of new LMS features, tools, integrations, and functionality.

Instructional Technology

• Assist with training and supervising student workers who provide classroom hardware troubleshooting and support for Crestron systems.
• Collaborate with ITRC staff to diagnose and resolve instructional technology hardware issues.
• Assist with training users of the recording studio and support the maintenance of recording studio equipment, lightboards, and related technology.
• Maintain accurate records and documentation of instructional technology equipment located in academic spaces.
• Assist with ensuring classroom and online instructional technology is maintained and functioning properly.
• Perform other duties as assigned.

Schedule

This is a full-time, 12-month position. The regular schedule will be established based on the operational needs of the department and the College. Occasional evening, weekend, or extended hours may be required to support instructional technology, training, system implementations, or other College needs.

Eligibility to Work

Applicants must be legally authorized to work in the United States at the time of hire and must not require visa sponsorship from the College, either now or in the future.

Please submit a current resume and cover letter with your application. Your cover letter should highlight your relevant experience, qualifications, and interest in the position.