Facebook pixel

Key Account Manager
Confirmed live in the last 24 hours
Seattle, WA, USA
Experience Level
Desired Skills
  • 3+ years of experience in a client-facing role
  • Ability to understand complex ecosystems and build great relationships with technical and non-technical customers
  • Proven record of success in developing relationships, optimizing accounts, and working with technical products
  • Previous experience (or willingness to learn) about SaaS, Infrastructure, and observability and security use-cases
  • Proactively build relationships with customers to achieve loyalty
  • Skills for balancing customer experience and satisfaction with opportunity prioritization and upsells
  • Strong problem solving and analytical skills
  • Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
  • Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities
  • Own the post-sale engagement, growth, and success of a portfolio of Sumo Logic
  • Ability to drive cross-sell opportunities for additional Sumo Logic products and features across long-term, consultative engagements
  • Develop and implement strategies for driving product adoption and client retention with a book of business
  • Experience managing projects with input from cross-functional teams and leaders at Sumo Logic
  • Become a Subject Matter Expert (SME) in Sumo Logic's product roadmap, basic integration types, and go-to-market strategies
  • Advocate for your clients internally by sharing client feedback, usage patterns, and insights with the Product and New Business sales teams to continuously improve the user experience
Sumo Logic

501-1,000 employees

Log management & analytics software
Company Overview
Sumo Logic’s mission is to be the leading SaaS analytics platform for reliable and secure cloud-native apps. The company is committed to empowering modern digital businesses with their platform that ensures application reliability, protects against modern threats, and gives analytics as well as observability into cloud infrastructures.
  • Competitive base salary + bonus + RSU's
  • Unlimited PTO + 12 company holidays + 4 quarterly wellness days
  • 100% remote or in office
  • Employee stock purchase plan- ESPP
  • Medical, Dental, Vision
  • Paid Parental leave
Company Core Values
  • We’re in it with our customers
  • Bring light to dark
  • One single agenda
  • Work with heart
  • Leaning culture