Customer Service Representative

What we offer

Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us.

Click on the link below to learn what our employees have to say about Evonik:

https://careers.evonik.com/en/about/meet-the-team/

Responsible for the successful handling and processing of domestic, imported and export orders from customer order placement through invoicing.

RESPONSIBILITIES

• Coordinates the placement of customer orders. Tasks include: order entry, processing, tracking, billing and follow up to make sure customer requirements are met. Review inventory to ensure on time deliveries.
• Maintain feedback loop with Sales and Marketing managers as well as Supply Chain to ensure focused consistent service to customers.
• Ensure customer satisfaction by properly identifying and meeting their requirements. Capture, input and investigate non-conformances/customer complaints ensuring that corrective action steps are determined and implemented.
• Communicates frequently with logistics, distributors and sales representatives.
• Maintain accurate and current information as it relates to current and anticipated customer requirements.
• Communicate product, pricing, availability, delivery and certificate of analysis information to customers.
• Monitor customer credit information in conjunction with Accounts Receivables department. Follow up on customer short pays.
• Maintain system master files for customers, customer requirements, pricing, rebates, and commissions.
• Responsible for weekly and monthly reports as directed.
• Provide back up for other customer support functions as needed.

REQUIREMENTS

• Bachelor Degree preferred and 5 years comparable business experience
• Excellent communication and interpersonal skills
• SAP Required
• Understanding of plant/warehouse systems and procedures for shipping, accounting, etc.
• Understanding of Logistics/Operations and impact to fulfilling customer’s orders
• Ability to work independently under limited supervision and demonstrate a high degree of personal accountability.
• Ability to make decisions and recommendations within authorized parameters.

Summary Compensation & Benefits:​

Compensation and benefits offered may vary depending on multiple individualized factors. This range represents a good faith estimate for this position.(Specific rate to be determined, but not limited to, geographic location, education, experience, knowledge, skills and abilities of applicant, internal equity, and alignment with market data).​

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PayRange:$61,200 to $102,000​

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Evonik offers a comprehensive benefit package, subject to plan eligibility, terms, and guidelines.  Benefits included, but not limited to:​

• Medical, dental, and vision benefits​
• Paid time off plan​
• 401(k) savings plans​
• Health Savings Account (HSA)​
• Flexible Spending Accounts (FSAs)​
• Employee Assistance Program​
• Voluntary Benefits and Employee Discounts​
• Disability benefits​
• Life Insurance​
• Parental leave​
• Tuition Reimbursement

The Evonik Group adopts an Equal Employment Opportunity (EEO) approach.  Candidates are assessed based on their educational qualifications, experience, job competencies and potential and shall not be discriminated against on the basis of race, ethnicity, age, gender, religion, nationality, disability or sexual orientation or other classifications protected by local, state, or provincial regulations. 

Your Application
 

To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at https://careers.evonik.com. 

Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.

Your Talent Acquisition Manager:

Taran Singh [C]

Company is

Evonik Corporation