Group User Researcher

Your Impact

The Group User Researcher at DISCO unlocks user insights that enable teams to make successful decisions quickly and confidently. They are responsible for collaborating cross-functionally to identify and prioritize research needs, leading research efforts across a set of interconnected initiatives, and generating compelling insights and actionable recommendations to drive strategy and direction for organization-wide impact. They use systematic, investigative and unbiased approaches to fully understand all aspects of our users.

What You’ll Do

• Research Execution: Drive planning, data collection, and synthesis for multiple initiatives across the organization. Leverage rigor, scrappiness, and creativity to meet research and business goals
• Cross-functional Collaboration: Work closely with multiple functions at DISCO to ensure alignment on what we research, why we research, and how to act on the findings.
• Research Operations: Contribute to the research culture and structure of the team; Identify ways to streamline processes
• Insight Socialization: Develop frameworks and artifacts to build empathy and inspire the teams. Lead activities to increase awareness of learnings and translate them into actionable insights.
• Research Craft: Educate the organization, including best practices, methodology, and the when and why of research. Guide teams that are in need of customer feedback.

Who You Are

• 7+ years experience in research, either through industry or academia
• Proven track record of leading successful user research to drive better outcomes
• Education (formal or otherwise) in research, design, human-computer interaction, human factors/ergonomics, psychology, or related field
• Expertise in a wide range of research methods - most qualitative research methods, with at least a strong understanding of quantitative research.
• Proficiency in research analysis and data synthesis to derive meaningful insights and actionable recommendations.
• Strong communication skills, both verbal and written, to effectively convey research findings to diverse audiences.

Even Better If You Have…

• Experience conducting research on complex enterprise software systems

Perks of DISCO 

• Open, inclusive, and fun environment
• Benefits, including medical, dental and vision insurance, as well as 401(k) 
• Competitive salary plus RSUs
• Flexible PTO 
• Opportunity to be a part of a company that is revolutionizing the legal industry
• Growth opportunities throughout the company

#LI-Hybrid