Full-Time

Supervisor

Service Reliability, Live Operations, Riot Operations Center

Confirmed live in the last 24 hours

Riot Games

Riot Games

5,001-10,000 employees

Develops online multiplayer battle arena games

Consumer Software
Gaming

Senior

Los Angeles, CA, USA

Required Skills
Agile
Requirements
  • Degree in Computer Science, Information Technology, Information System, or related fields
  • 6+ years of Service Reliability Administration or equivalent technical role
  • Good knowledge of Cloud services, Networking and Agile methodologies
  • Strong communication skills, verbal and written
  • Experience in working with and in distributed teams
  • Stakeholder management of service owners and or senior leadership
  • Understanding or experience in Live Operations and system triage
Responsibilities
  • Ensure that direct reports meet team and individual goals
  • Be a point of contact for the Riot Operations Center in the region
  • Maintain team performance through hiring, training, assigning work, and taking corrective action
  • Guide team members' technical and professional growth
  • Ensure team operates in compliance with local laws and regulations
  • Develop and collaborate on policies and processes for the team
  • Contribute to strategic direction of growth and capacity planning
  • Coordinate with other sites in X and Y, work over a global 24/7/365 team
  • Trained as an Incident commander and part of the Live Operations incident command on-call rotation
  • Step in and share operations workload with the team when needed

Riot Games is a developer known for popular multiplayer online battle arena games such as League of Legends and VALORANT, as well as other titles like Teamfight Tactics, Legends of Runeterra, and Wild Rift. The company utilizes cutting-edge technologies to continuously change the way video games are developed and supported, including mobile and console platforms.

Company Stage

M&A

Total Funding

$24.1M

Headquarters

Los Angeles, California

Founded

2006

Growth & Insights
Headcount

6 month growth

0%

1 year growth

8%

2 year growth

11%

Benefits

Healthcare

Family Care

Open Paid Time Off

Retirement

Play Fund

Donation Matching