Full-Time
ITSM Tech Lead
Confirmed live in the last 24 hours
Core Specialty
Food & Agriculture
Energy
Financial Services
Senior
No H1B Sponsorship
Cincinnati, OH, USA
Hybrid position requiring in-office presence.
Category
IT & Support
Software Engineering
Required Skills
JIRA
Requirements
- Bachelor’s degree in computer science, Information Technology, or related field.
- ITIL certification is required.
- 2+ years of experience in change management process
- 2+ years experience in JIRA
- 5+ years in ITSM and ITIL role.
- Strong background in process improvement methodologies.
- Excellent leadership and team management skills.
- Strong problem-solving and decision-making skills.
Responsibilities
- Identify, design, and implement IT service management processes. Continually review and improve existing processes in line with business and technology changes.
- Utilize JIRA to manage and track IT service management activities. Develop workflows, custom fields, dashboards, reports, and other JIRA capabilities to improve the ITSM process.
- Implement ITIL best practices and methodologies to improve service delivery and customer satisfaction.
- Mentor and develop team members, promoting a culture of continuous learning and improvement.
- Run weekly CAB call as change manager and promote constant process improvement for Change management.
- Responsible for ITSM ITIL Innovation.
- Weekly Monthly KRI / KPI.
- Create analysis reports to show trends in ITSM practices.
- Responsible for change management, Problem management, Incident management.
- Collaborate with SIRT.
Company Stage
M&A
Total Funding
N/A
Headquarters
Cincinnati, Ohio
Founded
N/A
Simplify's Take
What believers are saying
- The upgrade in credit ratings by AM Best reflects Core Specialty's strong financial health and stability.
- Investment in Gramercy Risk indicates a commitment to expanding their portfolio and diversifying risk.
- The partnership with AllDigital Specialty enables Core Specialty to offer efficient and competitive digital solutions, potentially increasing market share.
What critics are saying
- The integration of acquired companies like Lancer Insurance could pose operational challenges and cultural mismatches.
- Focusing on niche markets may limit growth opportunities compared to more diversified insurers.
What makes Core Specialty unique
- Core Specialty's strategic partnerships, such as with AllDigital Specialty, leverage low-touch/no-touch technology to streamline operations, setting them apart in the insurance market.
- The company's focus on niche markets like small to medium-sized private and nonprofit organizations allows it to cater to specific needs that larger insurers might overlook.
- Recent mergers and acquisitions, including the merger with Lancer Insurance Company, enhance Core Specialty's market presence and operational capabilities.
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