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Senior Product Specialist
Posted on 5/3/2022
INACTIVE
Locations
Ottawa, ON, Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Market Research
Research
Sales
Requirements
  • 3+ years of experience solving challenging customer queries
  • Collaborate with a variety of team members
  • Experience adapting as the business shapes, forms and grows
  • A customer-centric mindset
  • Experience learning technical concepts and software
  • Experience in prioritization and organization
  • A bias for action, efficiency, and flexibility
  • Familiarity with market research a plus
Responsibilities
  • Launch Market Research Projects using our internal tools or our external partner platforms
  • Manage ongoing projects to ensure they are going according to the customer's expectations
  • Collaborate with our Customer Success, Sales, and other teams to ensure smooth project delivery
  • Communicate directly with Customers regarding survey design, best practices, and fielding of their project
  • Troubleshoot fielding challenges, such as low completion and incidence rates, and reaching niche demographics
  • Escalate Customer concerns, providing all necessary documentation and information to our Customer Success and Sales teams when Customers are unhappy with their projects
Momentive

501-1,000 employees

Agile experience management company
Company Overview
Momentive's mission is to power the curious so they can shape what’s next. For brave and ambitious teams, organizations, and communities, Momentive helps turn insight into action, empowering you to grow, innovate, and change what’s possible.
Benefits
  • Comprehensive benefits
  • Generous time off
  • Parental leave and family support
  • Delicious meals and snacks
  • Reimagining the workplace
  • “Take 4” sabbatical
  • Culture of learning
  • Mental health & wellness
  • Giving back
Company Values
  • Stay curious
  • Innovate for customers
  • Make it happen