Field Service Engineer

Job Description

Prime Objective:

We are seeking a Field Service Engineer to be our primary service provider, driving excellence and resolving complex water and process challenges.

This role requires a professional with expertise in the process and water treatment industry. The successful candidate will be responsible for the on-site performance of chemical treatment programs. This includes conducting on-site testing, troubleshooting and providing customer support across various applications for our major accounts in

the assigned geographic area. Strong technical skills, problem-solving abilities, and excellent communication are essential.

The Field Service Engineer will report to the District Manager and cover the Abu Dhabi region. Candidates residing in the Ruwais or Mirfa areas are preferred.

Key Responsibilities:

As a Field Service Engineer, your responsibilities extend beyond routine tasks, encompassing a diverse range of activities crucial for maintaining optimal system performance and client satisfaction.

 On-site Operations:

○ Conduct chemical testing and program follow-up on-site.

○ Perform first-line troubleshooting for a variety of applications including Cooling, Boiler, Water & Waste, and Industrial process units (CDU, VDU, desalter, Ethylene cracker treatment).

○ Execute site surveys, as well as start-up and commissioning of dosing systems.

○ Diagnose on-site issues for larger repairs, coordinating with the technical team for resolution.

○ Conduct minor assembly operations as needed.

○ Perform pilot and field trials when required.

○ Regularly inspect customer sites and report findings.

● Reporting and Data Management:

○ Generate customer reports and process data using the company platform.

○ Monitor stock levels, ensure timely orders, and review chemical injection rates for all production chemicals under contract.

● Client Communication & Collaboration:

○ Maintain strong verbal and written communication with customers at various levels.

○ Ensure consistent communication with the Company’s Site Representative to ensure successful contract delivery.

○ Collaborate with the local team by participating in meetings to share best practices.

○ Support the Account Manager during business reviews.

● Continuous Improvement & Development:

○ Actively define and execute value-added ideas.

○ Follow and conduct technical training for operation engineers.

● Health, Safety, and Environment (EHS):

○ Comply with Veolia’s integrity and safety policies.

○ Report all work-related incidents and near misses to the Line Manager and EHS Manager.

○ Participate in required EHS training.

○ Achieve annual EHS goals assigned to the function.

Qualifications

Qualification, Skills & Experience: 

To be qualified for this role, candidates must possess a comprehensive understanding of Process and Water Treatment Chemicals Technology within the Oil &Gas and Petrochemical industries. The following qualifications are essential:

● Education: BSc in Chemical Engineering or Chemistry.

● Experience: 4-7 years of experience in Process & Water Treatment Chemicals within the oil & gas industry.

● Language: Fluent in written and spoken English.

● Technical Skills:

○ Proficiency in data processing and reporting.

○ Basic computer knowledge with the ability to learn new software applications.

○ Strong analytical and problem-solving skills.

○ Driven by technical improvements, with a proactive approach to taking initiative.

● Interpersonal & Communication Skills:

○ Excellent verbal and written communication abilities.

○ Strong presentation skills.

○ Service-oriented with an external focus.

○ Ability to work independently and as part of a team (team player).

● Organizational & Business Acumen:

○ Strong organizational skills.

○ Commercial understanding and interest.

○ High degree of flexibility.

● Mobility: Valid driver’s license and willingness to travel frequently to customer

sites.

Additional information:

This role offers a dynamic and independent work environment where you can actively

contribute to the ecological transformation of the industry. You will make a positive

impact on sustainability through onsite water management. We provide a challenging

environment with numerous opportunities for individual and internal growth, supported

by both on-the-job training and Veolia-provided training programs. As part of a global

organization, you will have dedicated support and training to develop into various

commercial or technical roles.

This role involves working in diverse industrial settings and requires travel to customer

locations. The ideal candidate will be comfortable handling chemicals and industrial

equipment, and must strictly follow all safety regulations.

Additional Information

Why apply internally?

At Water Tech, we believe in growing our talent from within!

As an internal candidate, you have a unique advantage in understanding our culture, values, and operations. We prioritize internal mobility because it offers you meaningful career opportunities while allowing us to benefit from your expertise.

We're committed to supporting your professional growth and helping you build a rewarding career path within Water Tech!

In addition to career growth opportunities, as a valued team member, you'll enjoy an excellent range of advantages, including: 

• our Global Social Protection Program, Veolia Cares, for you and your family.

• our Employee Share Ownership Program, Sequoia, to be part of Veolia's success story through our rewarding share ownership program!;

• our work from home policy.

At Water Tech, we really want to hear from you, even if you don't tick every single box. We believe in your potential and would love to see what you have to offer – your willingness to learn and abilities could be exactly what our team needs! 

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.