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Full-Time

Senior Onboarding Manager

Updated on 9/11/2024

Brightwheel

Brightwheel

201-500 employees

Childcare management software for preschools

Consulting
Education

Compensation Overview

$134k - $156kAnnually

Senior, Expert

Remote in USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Requirements
  • 5+ years leading a high-performing, high-volume sales or customer onboarding team (20+ team members)
  • Strong preference for experience in startups, SaaS, SMB customers, and additional Customer Onboarding experience
  • Experience scaling teams - growing headcount, adding product/geo responsibilities, improving efficiency
  • Track record of achieving ambitious results
  • Demonstrated ability to break through walls and Make-It-Happen in challenging, high-performance environments
  • History of developing and championing internal talent
  • Comfort presenting to and collaborating with senior executives
Responsibilities
  • Create an easy, trusted and empowering customer experience
  • Own and relentlessly pursue ambitious goals (activation speed/rate, dropout rate)
  • Build a deep bench of high-performing managers and constantly help them develop and progress in their careers
  • Maintain the existing strong performance management system that creates ownership and accountability for your high-performing team -- clear goals, rapid tracking of results, solid coaching & feedback, and rapid recognition & rewards
  • Improve processes and tools in collaboration with other Go-To-Market leaders and functions
  • Design a multi-year vision for the team to scale efficiently & execute on your vision

Brightwheel provides childcare management software specifically designed for preschools and childcare centers. Its platform simplifies various administrative tasks, such as sign-in and sign-out procedures, billing, and family communication, allowing educators and staff to save time each month. The software is user-friendly and has received high ratings, making it the top choice in childcare software. Brightwheel operates on a subscription-based model, where childcare centers pay a regular fee to access the platform. The software has proven effective, with 90% of preschools reporting increased timely payments and 95% of staff noting better communication with families. Brightwheel's goal is to enhance the management of childcare centers while fostering strong relationships between educators and families.

Company Stage

Series C

Total Funding

$88.8M

Headquarters

San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

5%

1 year growth

11%

2 year growth

16%
Simplify Jobs

Simplify's Take

What believers are saying

  • Brightwheel's valuation at $600 million and recent $55 million Series C funding round indicate strong financial health and growth potential.
  • The platform's high user satisfaction rates, with 90% of preschools seeing increased timely payments and 95% noting improved communication, highlight its effectiveness.
  • The integration of Experience Early Learning's curriculum can attract more users by offering a comprehensive educational solution.

What critics are saying

  • The niche focus on preschools and childcare centers may limit market expansion opportunities.
  • Dependence on subscription-based revenue could be risky if customer retention rates decline.

What makes Brightwheel unique

  • Brightwheel's all-in-one platform specifically targets preschools and childcare centers, unlike broader educational software solutions.
  • The integration with QuickBooks for financial management offers a unique value proposition, simplifying cash flow monitoring for childcare centers.
  • Brightwheel's acquisition of Experience Early Learning enhances its offering with a research-based early education curriculum, setting it apart from competitors.

Benefits

Competitive base salary

Equity

Premium medical, dental, & vision coverage

Paid parental leave

Flexible PTO policy

Wellness & productivity stipend

Learning & development stipend