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Customer Success and Partnerships Manager
Digital Diagnostics
Posted on 3/6/2023
Remote • Dorchester, Boston, MA, USA
Experience Level
Desired Skills
  • 5+ years of experience in business development, alliance management, or account management with preference of 1-2 years in management consulting or high-growth startup
  • Familiarity with healthtech product, artificial intelligence, anatomic pathology, and/or molecular diagnostics (preferred)
  • Experience presenting and/or selling to senior and enterprise-level executives in a healthcare or clinical diagnostic setting (preferred)
  • Strong interest in shaping the future of artificial intelligence powered clinical diagnostics
  • Strong people management and relationship building skills, especially with senior stakeholders and enterprise-level executives of large health systems and academic medical centers
  • Ability to work in a cross-functional team, specifically willingness to collaborate with marketing, commercial, product development, and legal/regulatory teams
  • Comfort working in a scrappy, all-hands-on-deck environment; willingness to learn, admit failures, and pivot quickly; embodies a mindset of urgency
  • Hands-on, experienced, proactive, independent, articulate, and can get in the weeds but also think at the thirty-thousand foot level
  • Willingness to travel up to 50% of the time
  • Introduce new digital diagnostic products to existing customers and elaborate the product differentiation pitch to existing customers in collaboration with marketing
  • Partner with sales reps/executives to develop an engagement plan and strategy for key accounts
  • Collaborate with the full commercial team to build and refine diagnostic products launch plans
  • Manage existing contracts and negotiate renewal of existing contracts and deals
  • Proactively identify sales pipeline risks, develop mitigation plans, and adjust forecasts accordingly
  • Proactively identify opportunities for strategic partnerships with labs beyond initial sales or algorithm deployment (e.g., evidence generation partnerships, network effect)
  • Serve as the voice of the customer across challenges and opportunities to a broad cross-functional team of leaders across Product, Legal/Regulatory, Strategic Partnerships, and Marketing

201-500 employees

AI-powered technology for pathology
Company Overview
PathAI is dedicated to improving patient outcomes with reliable AI-Powered technology and meaningful collaboration with biopharma, laboratories, and clinicians — aiming to provide patients with access to accurate diagnoses and effective treatments.
  • Competitive medical, dental, and vision insurance
  • Retirement plan options
  • Paid parental leave
  • Health & wellness benefits
  • Flexible work options
  • Generous paid time off
Company Core Values
  • Passion
  • Collaboration
  • Transparency
  • Humility
  • Trust & Autonomy
  • Creativity