Company Summary

Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for seven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Job Summary

Essential Functions

• Respond to high call volume in a professional efficient manner.
• Authorize repair/replacement claims up to $1500.
• Interprets and evaluates contract language as it relates to qualifying a claim for coverage.
• Analyze claim facts and gather, review, research, and document necessary information in order to determine the best course of action.
• Partner with Contractor Relations, Sales Support and Claims Resolution in claim review and decision making for accurate claim closure.
• Process cash-settlement offers, contractor dispatch requests, enforce contractor pricing agreements, purchasing of parts and equipment, and communicate claim information to homeowners.
• Adhere to established department Methods & Procedures along with call center metrics and Quality Assurance standards.
• Place contract warnings and exclusions on systems and appliances to exclude further coverage on an item.
• Perform other job duties as assigned.

Requirements

• High School Diploma or equivalent
• At least 2 years of Customer Service or related experience.
• Plumbing, HVAC, Electrical, Appliance, Pool trade experience is highly desirable.
• Exceptional customer service skills
• Solid communication and interpersonal skills are essential
• Home Warranty or Real Estate experience is a plus
• Fundamental understanding of Home Warranty polices
• Working knowledge of Microsoft Office and Windows based programs

Salary Range

$15.00 - $21.00 per hour

This hiring range is a good faith and reasonable estimate of the salary range of possible compensation at the time of the posting, and is subject to change. The actual compensation offered will be determined by various factors, which may include a candidate’s education, training, experience, and geographic location.

First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.