Full-Time
Practice Support Assistant
Bronson Sports Medicine
Posted on 8/12/2026
Bronson Methodist Hospital
Southwest Michigan health system
No salary listed
Kalamazoo, MI, USA
In Person
On-site in Kalamazoo.
 Medical, Clinical & Veterinary (1) |
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- A high school diploma or general education degree (GED) and 3-6 months of related experience are required.
- Keyboarding and computer skills are required, including the ability to use basic office equipment and hospital-based practice management systems.
- The ability to file accurately, organize and alphabetize materials, prioritize multiple tasks, and perform basic mathematics is required.
- Professional verbal and written communication, customer service, and effective working relationships in a team environment are required.
- The ability to maintain confidentiality of sensitive medical information and patient data is required.
- The position requires regular walking, standing, stooping, bending, sitting, light lifting, sustained hand-eye coordination, and extensive computer work.
- The employee must maintain knowledge of hospital safety and infection control policies and procedures and complete required training and education.
- Register patients and customers and confirm demographic, guarantor, and insurance information.
- Complete all required fields in the practice management system.
- Schedule and coordinate patient appointments, tests, and referrals according to provider preferences and patient needs.
- Answer telephones, take messages, route callers, and provide or relay information according to service standards.
- Maintain patient medical records and obtain authorization to transfer private health information.
- Perform basic office duties, including sorting and distributing mail, copying, filing, faxing, ordering supplies, and completing forms.
- Compose, format, type, and proofread standard letters, reports, correspondence, and other documents.
- Maintain a clean unit environment and report equipment malfunctions to appropriate personnel.
- Maintain accountability for assigned special projects and complete documentation accurately and on time.
- Maintain provider schedules, including meetings, appointments, cancellations, rescheduling, and add-on appointments.
- Print physician daily schedules and run reports from the MISYS/Tiger system.
- Prepare deposits, complete daily deposit verification forms, and verify deposit accuracy.
- Perform duties assigned by the physician or practice manager/office supervisor.
- Maintain unsupervised access to medication rooms for stocking or retrieving supplies.
- Review demographic and insurance information for clinical patients, identify missing or inaccurate account information, and communicate with office staff to ensure accurate registration.
- Treat patients, families, visitors, customers, and employees with kindness and respect and demonstrate teamwork and integrity.
- Previous experience working with medical insurance is highly preferred.
- Previous computer experience with hospital-based programs such as Medic, MISYS, Tiger, or another practice management system is preferred.
Bronson Methodist Hospital is a nonprofit health system serving southwest Michigan. The system provides hospital, primary, specialty, emergency, outpatient, rehabilitation, and community health services through regional care locations. It serves patients, families, clinicians, referring providers, and communities throughout southwest Michigan. Its operating model centers on coordinated hospitals and practices supported by clinical programs, technology, facilities, supply chain, and administration. Teams work across nursing, physicians, allied health, rehabilitation, technology, facilities, administration, and patient access. Work depends on coordination among clinical, operational, technical, and support teams across its care settings and communities.
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