Engineering Management (1)

About CLS:

CLS is the trusted party at the centre of the global FX ecosystem. Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective. Trillions of dollars’ worth of currency flows through our systems each day.

Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies. We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use.

CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market.

Our ambition to make a positive difference starts with our people. Our values underpin everything that we do at CLS and define our working environment:

Pivotal purpose
Trusted guardian
Targeted innovation
Facilitate connections
Delivering excellence
Inclusive culture

Job information:

Functional title - L3 Application Support Service Engineer
Department - Technology: App Dev, Architect & BA
Corporate level – Assistant Vice President
Report to - Director, Application Development Software Engineer
Location – Iselin, New Jersey
Expected full-time salary range between $135,000 - 150,000 + variable compensation + 401(k) match + benefits.
Note: Disclosure as required by NJ Pay Transparency Law of the expected salary compensation range for this role.

What you will be doing:

You will play a key role in a team that works horizontally across all the CLS platforms/services. You will work closely with stakeholders to drive the team book of work to meet the CLS corporate objectives. Works independently, relying on expertise and experience, accountable for overseeing and impacting a range of activities in their team with guidance on complex issues from more senior colleagues. Ensure Application Development L3 team readiness to support existing CLS critical platforms/services plus project changes and BAU activities. Ensure Application Development L3 team are adhering to procedures and processes (Incident Management, Problem Management, Defect Management, Change Management). Produce status reporting with achievements on CLS platforms/services from the L3 perspective and present to internal teams and senior management. Point of contact for internal and external teams and vendors representing the L3 team.

Team Development: Promote a culture of continuous learning, collaboration, and excellence in technical execution.
Strategic Planning & Innovation: Identify and prioritize opportunities for innovation and technical improvements across the enterprise.
Incident & Problem Management: Take a proactive role in ensuring the Application Development L3 team provide resolutions of incidents in a timely and effective way. Ensure defect root cause are properly detailed and triaged by following the Problem Management processes. Contribute toward defining business and technical training including hands-on exercises to ensure the L3 team support capabilities are always improving.
Cross-Functional Collaboration: Collaborate and network with senior internal colleagues across technology departments.
Standards & Governance: Ensure team processes are well documented and followed.
Risk Management & Mitigation: Awareness of CLS Risk Culture by identifying operational risks and contributing toward solutions to mitigate those risks.
Technology Strategy & Trends: Stay ahead of emerging technologies, market trends, and industry best practices to guide the team and organization toward innovative solutions. Evaluate and recommend new tools and technologies that enhance operational efficiency and maintain competitive advantage.

What we’re looking for:

Professional qualifications / certifications

Education: Bachelor’s degree in Computer Science, Engineering, or a related field.
Experience: 5+ years of IT experience.
Technical Expertise: Broad experience with a diverse set of technologies, including SQL, Python, Java, Splunk, ServiceNow, and other related scripting, monitoring and programming technologies. Knowledge of software development practices and cloud providers (AWS).
Leadership & Mentorship: Demonstrated ability of fostering collaboration, and driving technical excellence in a dynamic, fast-paced environment.
Problem Solving & Innovation: Strong problem-solving skills, with a proactive approach to identifying and addressing technical challenges. Ability to innovate and implement solutions that improve team efficiency and improve troubleshooting capabilities of the support teams.
Methodology & Process Expertise: Understanding of SDLC methodologies.
Project & Resource Management: Excellent organizational and time management skills, with the ability to handle multiple individual tasks in parallel.
Professional Development: A demonstrated commitment to continuous learning, staying abreast of emerging technologies and industry best practices, and fostering a culture of growth within the team.

Professional qualifications / certifications

(Optional) Cloud certification (in the field of Development or Architecture)

Our commitment to employees:

At CLS, we celebrate inclusion and consider this to be one of our strongest assets. We are committed to fostering an environment in which everyone feels comfortable to be who they are, and inclusion is valued. All employees have access to our inclusive benefits, including:

Holiday - UK/Asia: 25 holiday days and 3 ‘life days’ (in addition to bank holidays). US: 23 holiday days.
2 paid volunteer days so that you can actively support causes within your community that are important to you.
Generous parental leave policies to ensure you can enjoy valuable time with your family.
Parental transition coaching programmes and support services.
Wellbeing and mental health support resources to ensure you are looking after yourself, and able to support others.
Employee Networks (including our Women’s Forum, Black Employee Network and Pride Network) in support of our organisational commitment to embrace and always be learning more about inclusivity.
Hybrid working to promote a healthy work/life balance, enabling employees to work collaboratively in the office when needed and work from home when they don’t.
Active support of flexible working for all employees where possible.
Monthly ‘Heads Down Days’ with no meetings across the whole company.
Generous non-contributory pension provision for UK/Asia employees, and 401K match from CLS for US employees.
Private medical insurance and dental coverage.
Social events that give you opportunities to meet new people and broaden your network across the organisation.
Annual flu vaccinations.
Discounts and savings and cashback across a wide range of categories including health and retail for UK employees.
Discounted Gym membership – Complete Body Gym Discount/Sweat equity program for US employees.
All employees have access to Discover – our comprehensive learning platform with 1000+ courses from LinkedIn Learning.
Access to frequent development sessions on a number of topics to help you be successful and develop your career at CLS.

Assistant Vice President

L3 Application Support Service Engineer

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